Terrible Experience – Do Not Recommend
I booked a double room for three people for a two-night stay, expecting a comfortable experience while attending an event out of town. Instead, my stay was a complete nightmare.
Upon arriving Friday evening, I discovered that the shower water was black—absolutely filthy. Since we were in a rush, I quickly informed the front desk, only to be told that because I had a service pet, they couldn’t do anything until I returned. After coming back from my event late that night, I was told the engineer had left, and nothing could be done. The front desk attendant offered me a single room instead, which obviously wouldn't accommodate three people. When I asked for another double room, I was told they had no more available and was instead offered a free breakfast—who would want to eat at a hotel under construction with dirty water running through the pipes?
To make things worse, the front desk staff was rude and completely incompetent. When I requested to speak to a manager, I was told it was late, and the manager was asleep—and that they wouldn’t be waking her. After calling the hotel’s main guest services, they initially refused to help because my stay was still in progress. Eventually, they convinced the front desk to allow us to stay in our double room while using a single room just for showering—a ridiculous and inconvenient solution.
The next day, the water cleared up slightly, but the shower and tub were left covered in dirt and soot, ma