Compare Hotels in New York from AU$120

Great size rooms very clean and modern. Staff great Ashley and Melissa front desk did an amazing job with our request to move us to East side pod39. Pod situated in a bad area mot recommended for ypung fsmilies.

The shower screen door needs to open the other way - away from the water!!!!! Other than that, I thoroughly enjoyed my stay

Location. Executive upgrade room was definitely worth it. In spite of our booking , that room was not available when we arrived and we had to move rooms. We were compensated. Breakfast adequate

Great location & loveky friendly staff. Only drawback no room service.

My stay at Lotte was appalling. About 20 minutes after I checked into my room, just as I got out of the shower, I could hear the door mechanism and someone tried to open the door without any warning. Luckily I had put the bolt across so they could not get in. A strange man claimed to be here to 'fix' the curtains in my room. I am a female in my 20s travelling alone so I was pretty scared by the attempted intrusion with absolutely no warning. I checked the curtains myself - there was no issue. I couldn't believe that I was not notified by reception that someone was coming, especially since I had JUST checked in less than half an hour beforehand. The security processes in place at this hotel are clearly lax and there is little to no communication between departments. I spoke to the manager Eric downstairs immediately afterwards to report what had happened - he checked with housekeeping and was unaware of any repairs that needed to be carried out. He apologised and said he would investigate further but they would move me to a different room for security reasons. When I returned in the afternoon and went to reception, I was treated coldly by the staff and told that I would have to move myself. Eric had gone home and the new manager had been informed, yet they didn't go out of their way to try to be nice or apologise for the treatment I had received so far at a supposedly five star hotel. They didn't even offer me a discount for my stay despite the poor experience.

Hotel is well situated for access to Hospital District and major subways, but is out of the way for other more mainstream tourist attractions. The main reception area is welcoming, but the room felt tired and shabby. Amenities in the room are sadly lacking, which is a significant oversight at this price point, with no in-fridge access (don't use the minibar fridge unless you're willing to pay for the convenience!), no in-room coffee or tea facilities, and - the most glaring omission - no in-room internet unless you're willing to pay a daily service fee. Note that the apparent 'free wifi' listed on the site only applies to the hotel lobby. The compounding of charges detracted from an otherwise reasonable stay - dealing lacklustre buffet breakfast at almost $20 per day, no in-room wifi unless you're willing to spend $20 per day, 'free' lobby snacks which ended up being charged to the room, one free coffee per day but no capacity to make tea or coffee or even boil water in the room. The staff are friendly and helpful, but I was disappointed in what felt like a budget experience at 4 star prices.