lastminute.com.au Price Pledge Terms & ConditionsWhat is the lastminute.com.au Price Pledge?
If you find the exact same deal online at a lower publicly available price than on lastminute.com.au, we will refund you the difference (within 24 hours of booking on lastminute.com.au).
Where is the catch?
It must be an "Apples to Apples" comparison and you must notify us either prior to, or within 24 hours of, your booking with lastminute.com.au. A couple of other items to check:
- Is the booking on lastminute.com.au in your name?
- Has the travel item been paid in full at time of claim?
Are you eligible?
If you've booked your hotel or package (flight + hotel) on lastminute.com.au in the last 24 hours, make sure that the details are the same. Do they include identical:
- Travel dates & times
- Change / cancel policy
- Airline and booking class (for packages)
- Room type
- Hotel extras (breakfast / wifi, etc.)
- Does the competitor offer include all taxes and fees, and is the total price quoted in AUD?
- Is the competitor offer available to the general public?
- Is the travel item a prepaid booking? (ie.a pay now booking)
- Are you able to provide online proof of the above?
Note: excludes post-pay hotel bookings (where payment is taken by the hotel at the time of your stay), standalone flights, activities and insurance.
If you answered YES to this checklist, you may be eligible for our Price Pledge. Please follow the following steps to submit your claim.
What's the next step?
If you meet the above criteria please complete our online application. If you haven't booked yet (believe you meet the above criteria) and would prefer to book and validate the with one of our experienced agents please call our call centre 1800 781 378. They will verify your claim and, if successful, they will make your new booking and process a refund (to the same credit card) for the amount of the difference between the price of the competitor offer and the same offer booked on lastminute.com.au.
The Fine Print
lastminute.com.au Price Pledge claims will not be accepted if, in our opinion and acting reasonably, the claim has occurred as the result of a printing, uploading or other error or is made fraudulently or in bad faith. lastminute.com.au will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by lastminute.com.au personnel. lastminute.com.au may modify or discontinue the lastminute.com.au or restrict its availability to any person, at any time, without prior notice or liability to you, except where excluding or limiting liability is prohibited by law. The terms that are in effect at the time of your booking will determine your eligibility under the lastminute.com.au Best Price Pledge. The failure by lastminute.com.au to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.
^^ Price Pledge is subject to eligibility requirements and the Terms and Conditions.