Beginning of main content Price Pledge Terms & Conditions

What is the Price Pledge?

If you find the exact same deal online at a lower publicly available price than on, we will refund you the difference (within 24 hours of booking on

Where is the catch?

It must be an "Apples to Apples" comparison and you must notify us either prior to, or within 24 hours of, your booking with A couple of other items to check:

Are you eligible?

If you've booked your hotel or package (flight + hotel) on in the last 24 hours, make sure that the details are the same. Do they include identical:

Note: excludes post-pay hotel bookings (where payment is taken by the hotel at the time of your stay), standalone flights, activities and insurance.

If you answered YES to this checklist, you may be eligible for our Price Pledge. Please follow the following steps to submit your claim.

What's the next step?

If you meet the above criteria please complete our online application. If you haven't booked yet (believe you meet the above criteria) and would prefer to book and validate the with one of our experienced agents please call our call centre 1800 781 378. They will verify your claim and, if successful, they will make your new booking and process a refund (to the same credit card) for the amount of the difference between the price of the competitor offer and the same offer booked on

The Fine Print Price Pledge claims will not be accepted if, in our opinion and acting reasonably, the claim has occurred as the result of a printing, uploading or other error or is made fraudulently or in bad faith. will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by personnel. may modify or discontinue the or restrict its availability to any person, at any time, without prior notice or liability to you, except where excluding or limiting liability is prohibited by law. The terms that are in effect at the time of your booking will determine your eligibility under the Best Price Pledge. The failure by to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.

^^ Price Pledge is subject to eligibility requirements and the Terms and Conditions.