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Sheraton New York Times Square Hotel

4.0 star property

Photo gallery for Sheraton New York Times Square Hotel

Exterior
Bar (on property)
55-inch flat-screen TV with cable channels, TV, pay films
Bar (on property)
Meeting facility

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping

Explore the area

View map
811 7th Ave, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪5 min walk‬
  • Place, Rockefeller Center
    ‪8 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪21 min drive‬

Room options

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

7.8 out of 10
Good
(211 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed

7.8 out of 10
Good
(127 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds

7.4 out of 10
Good
(398 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room, 1 King Bed

7.2 out of 10
Good
(25 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room, 2 Double Beds

7.4 out of 10
Good
(164 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View

8.2 out of 10
Very good
(40 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Non Smoking, City View

Premier Room, 2 Double Beds, Non Smoking, City View

Premier Room, 2 Double Beds, Non Smoking, City View

7.6 out of 10
Good
(25 reviews)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

City view

Room, 1 King Bed

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

7.4 out of 10
Good
(19 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

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3.9 out of 5, Good, 5,976 reviews
The price is AU$329
includes taxes & fees
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About the area

New York

A stay at Sheraton New York Times Square Hotel places you in the heart of New York, steps from Broadway and Broadway Theatre. .This hotel is 0.2 mi (0.4 km) from Times Square and 0.3 mi (0.4 km) from Radio City Music Hall.

What's nearby

  • Broadway - 1 min walk - 0.0 km
  • Radio City Music Hall - 5 min walk - 0.4 km
  • Times Square - 5 min walk - 0.4 km
  • Rockefeller Center - 8 min walk - 0.7 km
  • Grand Central Terminal - 17 min walk - 1.5 km

Getting around

  • 7 Av. Station (E 53rd St.) - 1 min walk
  • Grand Central - 42 St. Station - 18 min walk
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪Shake Shack - ‬1 min walk
  • ‪Famous Original Ray's Pizza - ‬1 min walk
  • ‪Hudson Market - ‬1 min walk
  • ‪Venchi - ‬1 min walk
  • ‪810 Deli & Cafe - ‬1 min walk

About this property

Sheraton New York Times Square Hotel

Hotel with a restaurant, steps from Broadway
Sheraton New York Times Square Hotel offers 1780 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Stay in one of 1780 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. This hotel also features gift shops/newsstands, wedding services, and a ballroom.
Enjoy a meal at Hudson Market or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in New York? This hotel has 36000 square feet (3344 square meters) of space consisting of a conference center and 33 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:30 AM.
Hudson Market - This café specializes in American cuisine and serves breakfast only.
Library Bar - This café specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Starbucks - Onsite coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar
  • Starbucks

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business centre
  • Conference centre (36,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1,962 buildings
  • 50 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.16 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless internet: USD 19.95 per day (rates may vary)
  • Self parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 150

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Sheraton New York Times Square Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 1985 out of 5341 reviews
Rating 8 - Good. 1245 out of 5341 reviews
Rating 6 - Okay. 1000 out of 5341 reviews
Rating 4 - Poor. 546 out of 5341 reviews
Rating 2 - Terrible. 565 out of 5341 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Angela, Saint Louis

Travelled with family
Disliked: Staff & service, amenities
The front desk lady was kind after the man who checked me in was rude and unfriendly
Stayed 3 nights in Aug 2025

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable bed with plenty of space. Lift was not working, but customer service was good.
Stayed 1 night in Aug 2025

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NEEDS CLEANING

Going through a Remodel does not mean you should neglect the operating side of the hotel. It was VERY dirty in common areas. The room was “okay” but could have used more effort in vacuuming as I kept finding pretzels all over the room. Ugh! It is a Non-Smoking Hotel but they failed to enforce it. Halls smell like weed and cigarettes. On Check in day there was a French Fry on front door stairs, 4 days later same French fry had made it to the lobby. This place needs attention. Location: Very convenient near a variety of food places and transportation.
Stayed 3 nights in Aug 2025

6/10 Okay

David

Travelled with group
Liked: Room comfort
Disliked: Cleanliness

Outdated

While it would’ve been nice to know the hotel was under renovations, my review is mainly based off of the fact we found old food in our fridge, the bed was not cleaned when we arrived and the rooms are very VERY outdated.
Stayed 4 nights in Aug 2025

10/10 Excellent

Rosemary

Stayed 1 night in Jul 2025

4/10 Poor

Vincent

Travelled with family
Disliked: Staff & service

Stay Away - Under Construction!

If it were not for the construction I would assume this hotel is decent. I lived the in the NYC area most of my life and know the city well. PRO - location is good and at an E Line subway stop. CONS - Lots. The front entrance is closed and only one small side entrance is available for unloading with little curb length between the door and parking garage entrance. Check in personnel were nice, but the hotel is using a temp lobby on the lower level - the line to check in took over an hour. I was surprised by a $35.00 destination fee counted with a $35.00 voucher for drinks or food. The only problem was the restaurant was closed. We never found the bar - it seems the main lobby level was closed. $6.00 per bag to hold luggage for a few hours. I travel the word for work and regularly spend 300-400 at hotels. Pricing for NYC as fine, but provide the service of a normal hotel at least. I could go on, but I won't. Call the hotel ahead of staying. If the construction is still underway I suggest you select a different location.
Stayed 1 night in Aug 2025

4/10 Poor

luis, Miami

Disliked: Property conditions & facilities
La propiedad está bajo renovación y no lo decía al momento de hacer la reserva. Muy incómodo el acceso a las habitaciones. Anoche no pude dormir porque a las 5 de la mañana llegó seguridad y mantenimiento a la habitación de en frente a desarmar una puerta.
Stayed 2 nights in Aug 2025

2/10 Terrible

MELISSA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay!

We had an amazing stay at the Sheraton NY Times Square. We visited the city with our teenage grandson. Even though the hotel lobby was under construction, the hotel staff was very helpful, kind and generous with their time. One staff member took the time to instruct us on how to navigate the subway to CitiField. From this hotel we were a short walk to Central Park.
Stayed 2 nights in Aug 2025

2/10 Terrible

MOHAMMAD ASIF

Travelled with family
Disliked: Staff & service, property conditions & facilities
I booked a “breakfast included” hotel through Expedia, trusting that the price shown covered my family. Nowhere during the booking process was it mentioned that children’s breakfast would be charged separately. This crucial detail only came to light at the hotel, leaving us with unexpected costs. Expedia should take full responsibility for ensuring all charges are clearly disclosed before payment — not buried or left for the customer to discover later. Such omissions feel deceptive and undermine trust in the platform. I expected better transparency from a global travel brand.
Stayed 3 nights in Aug 2025

8/10 Good

Sam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Checking was over hour long
Stayed 1 night in Jul 2025

4/10 Poor

Alejandro

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

4/10 Poor

Mohammed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not so happy
Stayed 1 night in Aug 2025

6/10 Okay

Jessica

Liked: Staff & service
The property is under construction. Much needed because it’s very outdated. This property is all about the location. Center of everything. Beds were oddly small. Not a full or queen. Almost like an oversized twin. Never seen a bed so small in a hotel
Stayed 3 nights in Aug 2025

4/10 Poor

Melanie

Disliked: Amenities, property conditions & facilities
The property needs to be renowned.
Stayed 3 nights in Aug 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reservation receptionist, Nichole, was very welcoming, friendly and knowledgeable. The subway was literally below the hotel making it easy to get around. Time square was a short walk with plenty of shopping and dining options all around. This was great for our first stay with my preteens in NYC. Can’t wait to go back.
Stayed 4 nights in Jul 2025

6/10 Okay

Kayla

Travelled with group
Liked: Room comfort

Average Stay—Find Somewhere Else

This was a very average stay, which I was disappointed with considering the price I paid for a weekend stay. We arrived at 5:30pm on a Friday after a 1.5-hour flight delay and sitting through NYC traffic for an hour coming from JFK. When we arrived, there was a copious amount of construction going on, which was not evident online when we booked the stay. The check-in line stretched from wall to wall in the tiny area where they had constructed a make-shift reservation desk. We didn’t have time to wait because we had booked a 7pm show, so we checked our luggage and had dinner at the Lobby Bar (which also meant we couldn’t use our daily dining credit because we didn’t have a room number yet…). When I attempted to use the Marriott Bonvoy app to inquire about the check-in wait and when would be a better time to come back, the representative was minimally responsive and rarely said anything more than “sorry, I don’t work at the front desk, so I don’t know why there is a delay in checking in.” We ended up coming back AFTER the show at 10:30pm, and we STILL waited 30 minutes in line to get our room. They appeared severely understaffed. The bathroom left a lot to be desired. The grout and shower curtain had several noticeable stains. There were no towel bars to hang up towels (or have a place for a hand towel). The bottles of shampoo and conditioner were far too small considering we had two people in the room showering every night.
Stayed 2 nights in Aug 2025

10/10 Excellent

Teresa Estefany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience.
Stayed 2 nights in Aug 2025

8/10 Good

William

Travelled with family

NY Trip

Spent the weekend. Room very clean. Bed very comfortable. Bathroom very clean. A little confusing with the ongoing renovation going on. Could not get through for a wake up call. Luckily I used my cellphone. I would definitely stay again.
Stayed 2 nights in Aug 2025

6/10 Okay

Elizabeth

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel was being renovated making navigating the lobby, registration, elevators confusing. We waited in lline for check in for 30 mins and were told that was quick. Every time we walked past registration the line was very long!! The rooms were clean but needed a refresh. The furniture was dirty and stained. There was no refrigerator.
Stayed 3 nights in Aug 2025

10/10 Excellent

Atheer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with clean rooms, great service, and perfect location — highly recommended!”
Stayed 3 nights in Aug 2025

4/10 Poor

Ehab

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff members were very rude and unkind, so disappointed.
Stayed 3 nights in Aug 2025

6/10 Okay

Ira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay!

The rooms are well kept, very clean. All amenities are present and rooms are cleaned daily. WiFi was wonderful. The hotel is right next to a metro station, and in a very lovely part of central New York. Lots of food options. Reception and service are brilliant. The hotel is undergoing a renovation, which made navigating it very confusing!!! It is a huge hotel, and I kept getting lost finding which elevator goes where and which entrance is where!! A bit more sign posting might help. The concierge was lovely.
Stayed 3 nights in Aug 2025

10/10 Excellent

Larry, Las Vegas

Stayed 5 nights in Jul 2025