When we checked in the staff member was very unfriendly, seemed to not care. When I asked questions, he would look at me like a deer in headlights, like he had no idea what I was talking about. Did not explain anything when I had questions until I pressured him. Found out when we got there, the parking lot was being worked on and had to park at a remote lot at the Sheraton a block away. This was not convenient. If I new ahead of time, would have booked elsewhere. There were many pros and cons. When you walk out the parking lot door, there are always people smoking right there, (I have Asthma so yes, it affects me bad), cigarette buts all around the walkway, just disgusting and smelled like an ashtray at the entrance. On the pros, room was clean, bathroom was small, but shower and facilities were all clean and worked well. Bed was very comfortable. Location was very close within walking distance to most all things to do and places to eat. They really need better help and get their act together. I could write a book on the pros and cons. When we left same staff member did not thank us for staying or anything friendly, just "Your all set". I asked for a printed invoice of all our expenses, it was like "gee really". Nothing like "Hey thanks for staying with us hope you enjoyed your stay" nothing cordial. Real wet rag attitude.