8/10 Good
Ann
Travelled with family
27 Sept 2025
Liked: Cleanliness, staff & service, room comfort
Ideal location and the comfiest King Size bed ever
Location is ideal not far from Piccadilly station. It's just a short walk to Chinatown or the main shopping area. There is a lot of building work in the area though. Great customer service at check in. Room size for King Suite was spot on. Room was a little jaded in areas though. King size bed was so comfortable and added to a good night's restful sleep. Bathroom had both bath and overhead shower, only letdown was no seal on the glass partition door over the bath, which we failed to notice until getting out and seeing a very wet floor! For those wanting to cook, there are only 2 pans, was disappointed there was no frying pan to use. Also if cooking please follow the necessary instructions as whilst we there the fire alarm in other rooms went off twice. Not good at 3.45 am! WiFi was extremely slow and TV kept lagging and cutting out in both the sitting room area and bedroom. Adequate choice of food for breakfast, but really difficult to get round the serving area when crowded and busy. There were no covers over the hot food so some of this was extremely dried up when we arrived. All in all we had a really enjoyable stay.
Ann
Stayed 3 nights in Sep 2025