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Park Plaza London Waterloo

4.0 star property

Photo gallery for Park Plaza London Waterloo

Indoor pool
Bar (on property)
Exterior
Restaurant
Fitness facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
6 Hercules Road, London, England, SE1 7DP
  • Place, Imperial War Museum
    ‪6 min walk‬
  • Place, London Eye
    ‪11 min walk‬
  • Place, Big Ben
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪79 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Double Bed

9.0 out of 10
Wonderful
(67 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

8.4 out of 10
Very good
(94 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

8.6 out of 10
Excellent
(60 reviews)
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Studio, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Studio, 1 King Bed

8.6 out of 10
Excellent
(116 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Studio, 2 Single Beds

8.6 out of 10
Excellent
(31 reviews)
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 Double Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed (Studio)

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed (Studio)

8.8 out of 10
Excellent
(21 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Single Beds (Studio)

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Single Beds (Studio)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (1 Bedroom)

Suite, 1 King Bed (1 Bedroom)

Suite, 1 King Bed (1 Bedroom)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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  • Air-conditioning
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About the area

London

With a stay at Park Plaza London Waterloo, you'll be centrally located in London, within a 10-minute walk of The Vaults and Florence Nightingale Museum. .This hotel is 0.3 mi (0.5 km) from Imperial War Museum and 0.4 mi (0.6 km) from Old Vic.

What's nearby

  • Imperial War Museum - 6 min walk - 0.5 km
  • Westminster Bridge - 8 min walk - 0.7 km
  • London Eye - 11 min walk - 0.9 km
  • Big Ben - 12 min walk - 1.1 km
  • Westminster Abbey - 15 min walk - 1.3 km

Getting around

  • Lambeth North Underground Station - 2 min walk
  • London Waterloo East Station - 10 min walk
  • London City Airport (LCY) - 39 min drive

Restaurants

  • ‪Florentine Trattoria - ‬1 min walk
  • ‪The Walrus Bar and Hostel - ‬4 min walk
  • ‪The Crown & Cushion - ‬3 min walk
  • ‪Chicken Palace - ‬2 min walk
  • ‪Sista Barista @ the smokehouse - ‬4 min walk

About this property

Park Plaza London Waterloo

Park Plaza London Waterloo offers 494 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 48-inch LED televisions come with pay movies. Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Make yourself at home in one of the 494 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Take advantage of recreational opportunities offered, including an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a meal at Florentine Trattoria, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
English breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Florentine Trattoria - Onsite restaurant.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 20 per day)
  • Parking on site (GBP 50 per night)
  • Limited on-site self parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 25 for adults and GBP 25 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Florentine Trattoria

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 13 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 48-inch LED TV
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per day

Service animals are welcome, and are exempt from fees

Welcoming dogs only

Food and water bowls are available

Children and extra beds

Children are welcome

2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 25.00 for adults and GBP 25.00 for children
  • Self parking fee: GBP 50.00 per night
  • Nearby parking fee: GBP 20 per day (1640 ft away)
  • Pet fee: GBP 25 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)

We should mention

Pool access available from 7:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Park Plaza London Waterloo Hotel

Park Plaza Waterloo Hotel

Park Plaza Waterloo

Park Plaza London Waterloo Hotel

Park Plaza London Waterloo London

Park Plaza London Waterloo Hotel London

Park Plaza London Waterloo Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1328 out of 2297 reviews
Rating 8 - Good. 623 out of 2297 reviews
Rating 6 - Okay. 197 out of 2297 reviews
Rating 4 - Poor. 86 out of 2297 reviews
Rating 2 - Terrible. 63 out of 2297 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Christopher

Stayed 2 nights in Feb 2026

4/10 Poor

Martin

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
I’ve stayed here twice. The first time I had insects in my bathroom, I noticed as I departed. I was offered an upgrade next time I came to the hotel. My second visit I had a fantastic upgrade. The bad news is that hotel staff decided they needed to come into my room to look for pillows (??) which they didn’t find. Also on that trip the hotel gym had several very young children in it, they were accompanied by an adults but were ‘playing’ in some of the equipment. A massive safety issue for them. The hotel itself is wonderful, the breakfast is great, the rooms are fantastic, but I have been disappointed in both of my trips.
One of the visitors in my room
Stayed 1 night in Feb 2026

8/10 Good

Gareth

Stayed 1 night in Feb 2026

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
excellent hotel, clean, staff were so helpful and friendly. The breakfast was amazing
Stayed 2 nights in Feb 2026

4/10 Poor

David

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Bad staff at check-in and at dinner. Room wasn't prepared with sofa bed setup Dinner was very expensive and very average. Premier inn food is better. Pool was fine - But issues with towels and dressing gowns. Know you need to book pool ahead. Room was fine/clean and beds were comfortable
Stayed 1 night in Feb 2026

10/10 Excellent

Juno

Stayed 6 nights in Feb 2026

10/10 Excellent

Alison

Stayed 2 nights in Feb 2026

10/10 Excellent

Andrew

Clean room and comfy beds, air con was great too
Stayed 1 night in Feb 2026

8/10 Good

Toldyo

Hotel in a great location, builders need of more maintenance. Plug sockets hanging out of the wall. Room 402
Stayed 3 nights in Feb 2026

6/10 Okay

rachael

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Room was dirty under the sofa bed - caked in dust and litter. The hotel offer a ‘gift’ if you opt out of maid service every day, but this meant no maid service at all, so our bins were overflowing, we ran out of toilet roll twice and towels too. No heated towel rail or lamps. Breakfast was basic and pancakes were packet ones and being heated in their plastic! Very basic food, no honey etc. They ran out of bowls every morning and staff weren’t refreshing the stock of milk or food very quickly. Pool was FREEZING and children were shivering, again no towels available as they couldn’t keep up. It was ok for the location but that was it. We had a glass smash by one of our children on the night time and housekeeping was asked to fully clean the room as there were shards everywhere. We wet back up and there was still glass in the beds and on the carpet etc. They came back and changed the bedding but we let finding glass on the floor as they hadn’t hoovered it swept it up. Very poor!
Stayed 3 nights in Feb 2026

10/10 Excellent

Wayne

Stayed 1 night in Feb 2026

6/10 Okay

vanessa

Stayed 2 nights in Feb 2026

10/10 Excellent

Liviu

Stayed 2 nights in Feb 2026

8/10 Good

Alison

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and facilities. The only suggestion would be to relax in the checkin time. I travelled off peak (winter) and stayed for 3 nights but they made me wait until 3pm to check in. After an international flight, it would have been a nice customer service to allow me access to the room a little earlier.
Stayed 3 nights in Feb 2026

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities
Staff all brilliant, professional and helpful. Room immaculate, great sheets! Was a little disappointed that the pool was booked up for the next morning but it can’t be helped. Be aware if that possibility before you book!
Stayed 1 night in Feb 2026

8/10 Good

Stacey

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean & well equipped, views incredible, the sun rise over the city was amazing. Check-in was awfully slow, long queues even an hour after check in time. Spa facilities and pool were limited & very busy, no bookings left via the app but we did ask & managed to squeeze in a quick swim with the boys. Breakfast the next morning also very busy….a queue for breakfast but once in, it was fine. Good selection of food; hot and cold. Ideally for a one night stop off in the city.
Stayed 1 night in Feb 2026

10/10 Excellent

natalie

Liked: Cleanliness, amenities, property conditions & facilities
Pool was great and the location was so convenient!
Stayed 1 night in Feb 2026

6/10 Okay

Peter

Booked a 2 night break to celebrate Valentines Day but not impressed. Nobody could check in before 3pm so queues were huge for check in - we waited 35 minutes & there were at least 6 groups behind us & there were 4 lines of people waiting so some must have waited over an hour, Total shambles! We booked a double room but we had 2 single beds (Happy Valentines!!!) & room was pretty scruffy. No door on toilet or bathroom despite clear evidence there was one & even found old clothes in the wardrobe from a fellow traveller!!! On the plus side, the location is ideal (right opposite a tube & a short walk to Westminster Bridge). I get it's a relatively budget city centre hotel but not impressed at all.
Stayed 2 nights in Feb 2026

10/10 Excellent

Kok Pian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great services, prompt attentive to issue raised, great value, and proximity to central London and opposite underground!
Stayed 1 night in Feb 2026

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great room, great staff. Water in the shower could have been warmer and the remote control in the room wasn’t properly working but appart from that we really enjoyed our stay!
Stayed 1 night in Feb 2026

10/10 Excellent

Kym

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff friendly, amenities very good. Room service good
Stayed 1 night in Feb 2026

10/10 Excellent

Paige

Stayed 1 night in Feb 2026

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room as in good condition and all staff were good natured. They put a cake in the room on the day of arrival as it was my birthday which I think was a lovely touch. We had booked the room for a family of four, but were only provided with two cups and when housekeeping replaced the tea bags, they didn’t replace the coffee pods or the milk sachets, so that meant we couldn’t have tea the following morning. Another minor frustration was that housekeeping accidentally picked up all our swimming stuff (which was wrapped in a towel), and they were not able to find it again. Communication wasn’t great following us raising it and we did follow up a few times. It took the shine off a little that we now need to replace swimming costumes and goggles. The executive rooms aren’t as big as the ones in the Victoria Park Plaza too, which meant things were a little more cramped than we were expecting. It’s a decent hotel overall, and everyone is friendly and I feel they do try their best to help out when asked.
Stayed 2 nights in Feb 2026

8/10 Good

Julian

Stayed 1 night in Jan 2026

8/10 Good

Rakiatou

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice but uncomfortably hot. The AC turned off automatically once the lights were off, and the controller seemed decorative. We had to call reception three times to get them to unblock and turn it on properly
Stayed 2 nights in Feb 2026