2/10 Terrible
Ashley
Travelled with group
18 July 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE! HEAVILY INFESTED WITH BED BUGS! ZEDWELL SHOULD BE ASHAMED THIS PLACE IS A DISEASE-RIDDEN SCAM
If hell had a hotel, it would look like Zedwell. Actually, hell would probably be cleaner and come with better customer service.
Let’s talk about the $1,000+ they robbed from me for a second room I never booked. I confronted them, thinking it was an honest mistake. Instead, Antonio at the front desk told me, “This mistake is going to cost you a lot of money.” And the funny part was they confirmed it was their fault. No refund yet either! My bank had to give me back the money :)
Then came the bed bugs, which were the cherry on top of this nightmare. YES. BED. BUGS. Crawling. On. The. Bed. I filmed it. Showed it to the staff. And what did they do? Shuffled us into another infested shoebox like it was business as usual.
And don’t even get me started on the rooms. You know how they call this place “zen”? It’s zen if your idea of peace is sleeping in a windowless, soundproof coffin with a thin, stained mattress in a concrete box. No light, no air, no comfort just solitary confinement and regret.
The staff? Unprofessional and cold. They don’t answer emails or call’s. They don’t help. They don’t care. I’ve had better treatment from DMV employees on a Monday morning.
Zedwell is a scam, a health hazard, and a joke but no one’s laughing. I wouldn’t let a stray dog sleep here. They should be reported to health authorities and blacklisted from every booking site on earth.
Ashley
Stayed 2 nights in Jul 2025
