4/10 Poor
Anne
31 Jan 2026
Disliked: Staff & service, amenities
Room was freezing and air con unit was locked down so you couldn’t change the temp, the bathroom fan sporadically came on and rattled loudly which also made the bedroom lights flicker. Reported to reception in response to lights flickering they asked were we charging anything? That they would put the temp up and send somebody to look at the fan. They turned the cold air coming into the room off - but room still cold, fan still making noise so we jammed paper in it which then stopped the fan from shorting the lights. V dismissive at reception about our complaints definitely not rock star customer service @geofframm you need to be employed by this brand asap!!! Oh and also charged us for car parking which was included in the hotels.com booking so we had to get refunded when we were in a rush in the morning :-(
Anne
Stayed 1 night in Jan 2026




















