As a family, we stayed at different hotels close to Heathrow, Terminal 5. Leaonardo is the best. Their staff, facilities, wonderful breakfast and mostly helpful and smiling staff are indeed the best. Not to forget how close it is to the bus stop to travel back to the airport (which takes only few minutes). During my latest stay two days ago, I had forgotten to bring my adapter for my laptop. Ronald (i hope i did not spell it wrong) went above and beyond to find me one. Emily at the front desk was so kind and nice. Even though we arrived at the hotel almost two hours prior to check in time, she gave us a priority (i traveled with a toddler) and after waiting for 30 minutes, we were able to get into our room after a long flight. I already reserved our room at this hotel for our layover in June of this year. Again, many thanks.