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Thistle London Heathrow Terminal 5

3.5 star property

Photo gallery for Thistle London Heathrow Terminal 5

Daily buffet breakfast (GBP 16.50 per person)
Lobby lounge
Meeting facility
Lobby lounge
Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View map
Bath Road, Longford, West Drayton, England, UB7 0EQ
  • Place, Thorney Park
    ‪3 min drive‬
  • Place, Windsor Castle
    ‪11 min drive‬
  • Place, LEGOLAND® Windsor
    ‪15 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪8 min drive‬

Room options

View all photos for Family Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 3

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.4 out of 10
Very good
(102 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.2 out of 10
Very good
(359 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

7.8 out of 10
Good
(21 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds OR 1 Single Bed and 1 Double Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

8.0 out of 10
Very good
(11 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

7.2 out of 10
Good
(35 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room, 1 King Bed with Sofa bed

Executive Double Room, 1 King Bed with Sofa bed

Executive Double Room, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(9 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Double Room

  • Sleeps 2

View all photos for Standard Twin Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Twin Room

  • Sleeps 2

View all photos for Deluxe King Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • Sleeps 2

View all photos for Executive King Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive King Room

  • Sleeps 4

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About the area

West Drayton

Located in West Drayton (Heathrow Villages), Thistle London Heathrow Terminal 5 is within a 15-minute drive of Windsor Castle and Pinewood Studios. .This hotel is 7.5 mi (12.1 km) from Twickenham Stadium and 7.7 mi (12.4 km) from Thorpe Park.

What's nearby

  • Thorney Park - 3 min drive - 4.3 km
  • Windsor Castle - 11 min drive - 11.2 km
  • Thorpe Park - 12 min drive - 16.2 km
  • LEGOLAND® Windsor - 15 min drive - 17.9 km
  • Hampton Court Palace - 24 min drive - 23.8 km

Getting around

  • Station A Station - 6 min drive
  • West Drayton Station - 7 min drive
  • Heathrow Airport (LHR) - 12 min drive

Restaurants

  • ‪Gordon Ramsay Plane Food - ‬6 min drive
  • ‪Pret A Manger - ‬7 min drive
  • ‪Starbucks - ‬7 min drive
  • ‪Wagamama - ‬7 min drive
  • ‪Costa Coffee - ‬7 min drive

About this property

Thistle London Heathrow Terminal 5

Hotel with a restaurant, in the vicinity of Windsor Castle
Thistle London Heathrow Terminal 5 offers 266 air-conditioned accommodations with laptop-compatible safes and hair dryers. 38-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This West Drayton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Make yourself at home in one of the 266 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional amenities at this hotel include gift shops/newsstands, wedding services, and a banquet hall.
For lunch or dinner, stop by Aviator Sports Restaurant, a restaurant that specializes in British cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in West Drayton? This hotel has 5490 square feet (510 square meters) of space consisting of a conference center and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Aviator Sports Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Lobby Lounge - This lobby lounge serves light fare only. Open daily.
Aviator Sports Bar - This bar specializes in British cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (GBP 18 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: GBP 16.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aviator Sports Bar
  • Aviator Sports Restaurant
  • Lobby Lounge

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (5,490 square foot of space)
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 1 floor
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1968
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 38-inch flat-screen TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property offers an airport shuttle service to Heathrow Airport, Terminal 5, via the Heathrow Pod.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 16.50 per person
  • Uncovered self parking fee: GBP 18 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Heathrow Thistle
London Thistle Heathrow
Thistle Heathrow
Thistle Heathrow London
Thistle London
Thistle London Heathrow
Thistle London Hotel
Thistle London Hotel Heathrow
Thistle London Heathrow Hotel West Drayton, Greater London
Thistle London Heathrow West Drayton
Thistle London Heathrow T5 Hotel West Drayton
Thistle London Heathrow T5 Hotel
Thistle London Heathrow T5 West Drayton
Thistle London Heathrow T5
Thistle London Heathrow T5
Thistle London Heathrow Terminal 5 Hotel
Thistle London Heathrow Terminal 5 West Drayton
Thistle London Heathrow Terminal 5 Hotel West Drayton

Thistle London Heathrow Terminal 5 Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1258 out of 3156 reviews
Rating 8 - Good. 1073 out of 3156 reviews
Rating 6 - Okay. 507 out of 3156 reviews
Rating 4 - Poor. 166 out of 3156 reviews
Rating 2 - Terrible. 152 out of 3156 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Samatha

Disliked: Staff & service
Looked dodgy rooms, long corridors didn't feel safe
Stayed 1 night in Aug 2025

10/10 Excellent

Jill

Stayed 1 night in Nov 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Thistle was comfortable and ideally located for the airport with a good selection of bar food provided.
Stayed 1 night in Oct 2025

8/10 Good

Maria L, Jefferson City

Liked: Cleanliness, amenities, property conditions & facilities
Staff was professional, courteous and helpful. Rooms were somewhat dated but spotless. Linens were crisp and clean. My only issue was the long hallway walk to the room I was assigned. Food was good, served piping hot and served on a warm tray. I think this is their best asset yet. A vast array of choices at the breakfast buffet.
Stayed 1 night in Nov 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Nov 2025

6/10 Okay

Verna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Tatty room. Had to change due to dirty bathroom but new one was not any better. Useful location for T5.
Dirty old chair
Nasty shower
Dirty taps
Stayed 1 night in Oct 2025

4/10 Poor

Andrew

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The hotel does not have a lift to the upper floors. This is a major concern to people with difficulties with stairs. We only found this out upon arrival. We had 2 large cases which we struggled with to the upper floor. No offer of assistance was made. The rooms are tired, cold and in need of a facelift. It looks like there has not been any decorating since the 1970s. The restaurant was nice. Food good although a bit limited to basic chips and burgers. Would I stay again .... No
Stayed 1 night in Oct 2025

8/10 Good

Richard

Stayed 1 night in Nov 2025

8/10 Good

sion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Having visited this hotel at least 8 times in the past 18 months I was looking forward to my stay as they previously consistently exceed my expectations. Check-in was quick and super friendly. The room was the usual good standard. Breakfast was great as usual. My evening meal wasn't the best, usually I am singing the praises of this restaurant both in terms of quality and value. On this occasion I was served overcooked, dry chicken tenders as a starter, I struggled to try and eat one but had to return the rest. It was obvious from looking that they should not have been served, but believe it or not I am not a complainer, so tried to eat them. A replacement was swiftly delivered but nor real apology was offered, not even when paying the bill. I hope this isn't how things are going to be, as I make very regular use of this wonderful hotel.
Stayed 1 night in Nov 2025

8/10 Good

Abigail

Stayed 1 night in Nov 2025

8/10 Good

Antony

Travelled with family
Liked: Cleanliness, amenities
Clean room and friendly staff. Perfect for Terminal 5 flights using the POD service. Does what it says on the tin. Snacks from the bar are very expensive.
Stayed 1 night in Oct 2025

6/10 Okay

Judith

Thank you
Stayed 2 nights in Nov 2025

10/10 Excellent

James Thomas

Liked: Cleanliness, amenities
Nice clean room. The staff was welcoming
Stayed 1 night in Nov 2025

10/10 Excellent

Shelden

Liked: Cleanliness, staff & service, amenities
good room, very comfortable bed. Bar and restaurant very good.
Stayed 1 night in Nov 2025

10/10 Excellent

Vicki

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean. Basic, but staff were friendly.
Stayed 1 night in Oct 2025

8/10 Good

dean

Liked: Cleanliness, staff & service, room comfort
Used for a quick overnight stop whilst transferring through Heathrow. Quick and easy check-in and room was decent if a little dated. Bed comfortable for a decent nights sleep.....only downside is the cost of the POD shuttle to get there and back!
Stayed 1 night in Nov 2025

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good best value hotel for T5
Stayed 1 night in Nov 2025

10/10 Excellent

Yasmin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. Staff was helpful.
Stayed 1 night in Nov 2025

2/10 Terrible

PETER-GUY

Business traveller
Disliked: Staff & service, amenities
Yes called front desk 3 time's to book a wake up call they never answered in the end walked to reception ( long way) to be asked is that for the morning no after we have checked out a out
Stayed 1 night in Nov 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good pods were great and convenient.
Stayed 1 night in Nov 2025

6/10 Okay

Iain

Liked: Cleanliness, room comfort
Disliked: Staff & service
Food is best described as basic - to the extent that we just didn’t bother with breakfast, after sampling from the night before - makes a premier inn menu look Michelin Star Room was fine, basic, but no complaints - reflective of room cost Staff weren’t great - lots of places to criticise .. long queues (likely understaffed) and lots of mistakes made - always at customer expense And, if you complain, they make you jump through hoops, before they solve anything (complaining isn’t something I do, so, it might give a clue, to how problematic the food/drink situation was There is no lift for the first floor - so don’t bring a heavy case, or, have issues with hiking It’s okay, nothing better, nothing worse
Stayed 1 night in Nov 2025

10/10 Excellent

anthony

Travelled with group
Liked: Cleanliness, property conditions & facilities
Our go to t5 hotel. Decent priced hotel 5 minutes from t5. Always good
Stayed 1 night in Nov 2025

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Polite staff. Impressed with the Aviator Bar & Restaurant. Beds were comfy and room was clean but could do with an upgrade, especially the bathroom.
Stayed 1 night in Nov 2025

8/10 Good

Stuart

Stayed 3 nights in Nov 2025