Holiday Inn London - Kensington High St. by IHG

4.0 star property

Photo gallery for Holiday Inn London - Kensington High St. by IHG

Indoor pool
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Point of interest
Property amenity
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Room service

Explore the area

Map
Wrights Lane, Kensington, London, England, W8 5SP
  • Kensington Palace
    ‪12 min walk‬
  • Royal Albert Hall
    ‪15 min walk‬
  • Buckingham Palace
    ‪7 min drive‬
  • London (LHR-Heathrow)
    ‪26 min drive‬

Room options

Suite, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room

  • 15 sq m
  • Sleeps 2
  • 1 Twin Bed

Premium Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Suite, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

Premium Room, 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

  • 15 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

  • 40 sq m
  • Sleeps 2
  • 1 Twin Bed

Standard Room, 2 Single Beds

  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

Premium Room, 2 Single Beds

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

About the area

London

A stay at Holiday Inn London - Kensington High St. by IHG places you in the heart of London, within a 5-minute drive of Kensington Palace and Royal Albert Hall. .This spa hotel is 0.9 mi (1.5 km) from Olympia Conference and Exhibition Centre and 3 mi (4.8 km) from Buckingham Palace.

What's nearby

  • Kensington High Street - 3 min walk - 0.3 km
  • Kensington Palace - 12 min walk - 1.0 km
  • Royal Albert Hall - 15 min walk - 1.3 km
  • Olympia Conference and Exhibition Centre - 18 min walk - 1.5 km
  • Buckingham Palace - 7 min drive - 3.6 km

Getting around

  • High Street Kensington Station - 4 min walk
  • Kensington (Olympia) Underground Station - 19 min walk
  • Heathrow Airport (LHR) - 33 min drive

Restaurants

  • ‪Jacuzzi - ‬4 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Dishoom - ‬5 min walk
  • ‪Japan House - ‬5 min walk
  • ‪The Ivy Kensington Brasserie - ‬4 min walk

About this property

Holiday Inn London - Kensington High St. by IHG

Hotel with a full-service spa, near Kensington Palace
Holiday Inn London - Kensington High St. by IHG offers 706 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Children under 16 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Imagine has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 706 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
For lunch or dinner, stop by Boulevard Restaurant, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10 AM and on weekends between 7 AM and 10:30 AM.
Boulevard Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Starbucks - This coffee shop serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

Czech, English, French, Hungarian, Italian, Lithuanian, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (GBP 45 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10 AM on weekdays and 7 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boulevard Restaurant
  • Lounge Bar
  • Starbucks

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1960
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 20.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 45 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Access to all recreational facilities is subject to a surcharge.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool or health club without adult supervision
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Close Hotel
Kensington Close
Kensington Close Hotel
Holiday Inn London Kensington Hotel
Holiday Inn London Kensington High St. Hotel
Holiday Inn High St. Hotel
Holiday Inn London Kensington High St.
London Holiday Inn
Holiday Inn London Kensington High St.
Holiday Inn London Kensington High St. an IHG Hotel
Holiday Inn London - Kensington High St. by IHG Hotel
Holiday Inn London - Kensington High St. by IHG London
Holiday Inn London - Kensington High St. by IHG Hotel London

Holiday Inn London - Kensington High St. by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 692 out of 1607 reviews
Rating 8 - Good. 472 out of 1607 reviews
Rating 6 - Okay. 226 out of 1607 reviews
Rating 4 - Poor. 114 out of 1607 reviews
Rating 2 - Terrible. 103 out of 1607 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was to a good standard, however the room was very small especially the end of the bed in relation to the bathroom.
Stayed 2 nights in Feb 2025

10/10 Excellent

NC

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Shonette

Travelled with family
Liked: Cleanliness
Stayed 5 nights in Feb 2025

10/10 Excellent

Simon, Cardiff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable three day stay. Comfy room. Excellent breakfast. Great hotel staff throughout. Top location. Would definitely return.
Stayed 1 night in Dec 2024

8/10 Good

katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a standard king room on the second floor. It was small but very clean. Probably one of the cleanest hotel rooms ive stayed in. There was tea & coffee and shower gel & shampoo provided. The room was very warm so we had to have the window open a bit as well as the aircon on. The bed was very hard so i didn't sleep well unfortunately. I felt like a lizard sleeping on a rock! Not good when you have a spinal condition. Breakfast was expensive at £17.50 each so we didn't bother but there is a Starbucks in the lobby. Ive had to knock off a star for cleanliness as the pool changing rooms were not that clean with hair laying around and shower gel etc run out. The check in staff member for the pool seemed extreamly uninterested as well. The pool area is very small, not like the photos and there were just normal bright lights on with swimming lessons going on, so a bit disappointing and it didn't match the rest of the hotels appearence or standards. The hotel is a 2 min walk from the underground station with lots of places to eat around.
Stayed 1 night in Feb 2025

6/10 Okay

Edwina

Stayed 6 nights in Feb 2025

10/10 Excellent

Kazi

Stayed 1 night in Jan 2025

8/10 Good

Kalpesh, Datchet

Liked: Cleanliness, staff & service, amenities
Safe area
Stayed 2 nights in Jan 2025

6/10 Okay

Ian

Liked: Staff & service
After check in the room had not been cleaned. Having the safe over 6 ft up is not good when you are just over 5 ft tall. Elevator issues. House keeping comes way to early.
Stayed 5 nights in Feb 2025

10/10 Excellent

Kathryn

Stayed 2 nights in Dec 2024

6/10 Okay

heather

Travelled with group
The hotel is steps from the tube station, High Street and the Devonshire Arms. Food and drink service is slow, drinks are pricey. There were no complimentary toiletries such as bar soap, shower cap, nail file. The maid left our garbage tied up on the counter. The pillows are flat.
Stayed 5 nights in Feb 2025

2/10 Terrible

Samson

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property wasn’t what I expected and their manner of communication is poor
Stayed 1 night in Feb 2025

8/10 Good

Zoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Ben

Stayed 4 nights in Feb 2025

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, wonderful hotel and loved the pool.
Stayed 6 nights in Feb 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

4/10 Poor

Lisa

Disliked: Property conditions & facilities
Stayed 14 nights in Feb 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab hotel for London stay. Great having pool and gym included
Stayed 3 nights in Feb 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and comfortable accomodations
Stayed 5 nights in Feb 2025

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Vadilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Daf

Stayed 1 night in Feb 2025

8/10 Good

Montserrat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very accessible to transportation, safe and the staff was very professional.
Stayed 3 nights in Feb 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the pool and breakfast
Stayed 1 night in Feb 2025