The property was extremely disappointing. It looked like a large building that had been chopped up into cramped rooms, yet they tried to market it as luxury. My so-called executive suite was tiny, dark, and uncomfortable, with barely any space to move around. Cleaning services weren’t even included — they charged extra for basic housekeeping. On top of that, the cleanliness of the room was subpar, with surfaces that didn’t feel properly cleaned, which was extremely distracting and unacceptable for a Hyatt. The “view” was directly into other people’s windows, leaving me no choice but to keep the curtains fully shut the entire stay for privacy. When asked for a more suitable view, they wanted to charge over $600 a night for it. At first, I didn’t complain because I thought maybe it was just me being American and overthinking things, but when I spoke to another guest, they expressed the exact same concerns. The air felt stuffy, and the overall atmosphere was far from relaxing. Even the amenities were misleading, and the property lacked the polish or professionalism you’d expect from this brand. Definitely not worth the price.