6/10 Okay
John
Travelled with partner
15 Feb 2025
Liked: Amenities
It was good. I spent £520 on the suite with a balcony and kitchenette for Valentines with my partner. When we checked in at 4pm we were told the room was not ready, they sent us up after a short wait. Upon entering the suite we immediately noticed the flooring and carpets were well worn but of course that didn’t ruin the stay by any means.
The bed was super comfy although it was unfortunate to find discarded vape packaging on the bedroom carpet along with crumbs. We were also concerned to find unpleasant markings on the toilet and a distinct type of body hair in the shower. I did feel very misled that on Expedia the bathroom was described as a ‘bath/shower combination’ yet there was no bath.
The balcony itself and the view were great! Really pretty at night to look at the river and see the London Eye and Big Ben further up the river.
Well stocked kitchenette with cutlery, frying pans, dish washer, washing machine etc. Nice living area space with a tv (tv had very minimal bit of damage to the screen on the top right but not super noticeable or inconvenient).
Room service was nice and speedy and the food was delicious, delivered to the room by very friendly staff who did not go unappreciated!
Overall we were comfortable and well looked after but being sent up to a dirty room with worn out floors and carpets and finding out certain described elements (the bath) were missing was a little disappointing.
7/10
John
Stayed 1 night in Feb 2025