4/10 Poor
Tamsyn
Travelled with family and small children
20 Feb 2026
Liked: Property conditions & facilities
Disliked: Amenities
Emailed hotel before hand to say it was our anniversary and could we use the pool and did we need to take towels as we had 2 kids. Seems it was a generic AI email back saying they were looking forward to our stay. When we arrived at the hotel, our room did not have a bath, despite saying it was a bath/shower combination. Manager said there were no rooms with baths available but we could upgrade and pay extra. Tried to book into the swimming pool but it was fully booked, children are only allowed in between 8am and 8pm and only 12 people allowed in at a time so don't expect to be able to use the swimming pool, this was very misleading. My children were very disappointed not only by not having a bath but also not able to go swimming. Room was compact, sofa bed was atrocious, it did not lie flat and was very uncomfortable, we were grateful we were only there for 2 nights. Bedroom was not cleaned, despite putting the clean sign on, didn't want new towels or sheets, just simply to have the bins emptied and replacement coffee pods/tea bags after a day of touring London. Breakfast was sub par for a hotel of this calibre, cheap processed food and poor coffee. Watery porridge, cereals, some cooked breakfast items, sausage, bacon, eggs but again poor quality. Some pastry and toast options were also available. Very upsetting, we expected a certain calibre from this hotel but were left very disappointed, parking although secure is a 15 min walk away and very pricey.
Tamsyn
Stayed 2 nights in Feb 2026
