Stayed for 2 nights from 31st July - 2nd Aug, with my Niece. Grand exterior. Disappointed on first night. Loose bath tap. Crack on the bathroom wall, trim loose on shower. Stains over the carpet, which had been covered over with dustbin! Reported tap on first day. Lady said she'd log it. Woken up at 7am. After a gap of roughly 1cm of the window open, that wouldn't close. So we could hear workmen. Reported to hotel reception & asked to change rooms. Lovely lady apologised & said we could change rooms at 3pm. Much better. Nice, clean, quiet room. I thanked her for her help & again she apologised. 99 percent of staff were very friendly & helpful & very curteous. Before our journey home today, we decided to pop into the Garden Lounge. Very nicely set out. I went to the counter to order myself a beverage. The young man in question said a waiter/waitress would come to me. As it was table service. He said there's several people before you, is that ok? I said this was fine! After going back & forth around the lounge. Then starting to clear tables & ignoring me. After 45 mins, I asked politely if i could now order my coffee. He didnt apologise for keeping me waiting. When i went to the counter. The young lady was very polite & apologised for my delay. At the end of the day. It's only a cup of coffee. However I was a guest at the hotel. Very unprofessional young man! The hotel itself is nicely set out with lounges & function rooms.