Staff very welcoming, foyer area lovely, very festive. Rooms less so - cobwebs from light shade to ceiling, torn net curtains, carpets a bit stained. Overall looking a bit tired and in need of refurbishment. On the plus side, the room was warm, with plenty of hot water and the bed linen very clean and fresh. The breakfast was OK. I think I would struggle to describe this as a four star hotel but that said, it was good value for what we paid - not 4 star prices!