I had high hopes for this hotel given the 4 star rating, I will not return. On check in I was not informed of breakfast or how to enter property after 11 even though I overheard the receptionist explain to the couple in front. I was placed in a corner room which resembled a cluttered junk room, the duvet was ripped, hairs in the shower and dirty bathroom floor. I complained the next morning and was given an email address to contact, the lady on section was disinterested in providing correct customer service and handling my complaint. but I returned a few mins later and asked to speak to the manager, she apologised and I got a partial refund, it seems staff are lying to the manager, I returned from a show at around 11:30pm and was told the lift was broke, the manager was informed this happened at 1pm, Security cameras can be checked. If you are unhappy with a hotel room, don't accept an email address to contact for your complaint, ask to speak to manger immediately.