I have stayed at the Gotham six times now over the past few years. I fell in love with the hotel at the start, exceptional staff, a unique decor, amazing quality breakfasts and luxury feel made staying at the Gotham a real treat and worth the premium rate attached to the stay. However my stays for 2025 so far have been a little disappointing.
Staff remain polite, friendly, courteous but I am noticing a higher turnover of staff, which is shame. I enjoyed being greeted by the same people, recognising me and welcoming me back. Check in is expeditious and smooth but previously you were automatically offered the welcome drink (ordinarily champagne), my last two visist I have had to ask, which is awkward and uncomfortable. For me, this little treat was all part of the Gotham experience.
The rooms are feeling tired. Lots of visible wear such as damaged wallpaper, threadbare patches in the carpet, not to mention the top to bottom scaffolding works which has been ongoing for all of this year.
Breakfasts are now just "good" not the exceptional quality previously seen. Lower quality bacon & sausage is disappointing & the no more honey comb!
One of the big issues is the air conditioning. It basically is ineffective. I think big investment is needed or a price drop - regrettably I probably will look to other hotels in future :(