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The New London Carlton Hotel & Service Apartments

3.0 star property

Photo gallery for The New London Carlton Hotel & Service Apartments

Front of property
Executive Apartment, 3 Bedrooms | Living area
Executive Apartment, 3 Bedrooms | Private kitchen
Standard Double Room | View from room
Front of property

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services
  • Bar
  • Laundry room

Explore the area

View map
120 Maida Vale, London, England, W9 1QA
  • Place, Abbey Road Studios
    ‪12 min walk‬
  • Place, Lord's Cricket Ground
    ‪18 min walk‬
  • Place, Regent's Park
    ‪6 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪66 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

  • City view
  • 13 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • City view
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Double Room

Luxury Double Room

Luxury Double Room

  • City view
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

In-room safe, iron/ironing board, free WiFi, bed sheets

Junior Suite

  • City view
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Room

Family Room

Family Room

  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio

Studio

Studio

  • City view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Apartment, 1 Bedroom

View from room

Apartment, 1 Bedroom

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | View from room

Apartment, 2 Bedrooms

  • City view
  • 50 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Queen Bed

View all photos for Luxury Twin Room

Luxury Twin Room

Luxury Twin Room

  • City view
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

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Exterior
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  • Breakfast available
  • 24/7 front desk
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The price is AU$107
includes taxes & fees
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About the area

London

With a stay at The New London Carlton Hotel & Service Apartments, you'll be centrally located in London, a 5-minute drive from Kensington Gardens and 6 minutes from Marble Arch. .This hotel is 2 mi (3.2 km) from Hyde Park and 2.5 mi (4 km) from Oxford Street.

What's nearby

  • Abbey Road Studios - 12 min walk - 1.0 km
  • Abbey Road Crossing - 14 min walk - 1.2 km
  • Lord's Cricket Ground - 18 min walk - 1.6 km
  • Primrose Hill - 5 min drive - 2.0 km
  • Regent's Park - 6 min drive - 2.0 km

Getting around

  • Kilburn High Road Overground Station - 6 min walk
  • Brondesbury Station - 19 min walk
  • Heathrow Airport (LHR) - 51 min drive

Restaurants

  • ‪Kish Restaurant - ‬2 min walk
  • ‪Morso Abbey Road - ‬7 min walk
  • ‪The Elgin - ‬7 min walk
  • ‪The Clifton NW8 - ‬5 min walk
  • ‪Coffee Bank London - ‬7 min walk

About this property

The New London Carlton Hotel & Service Apartments

The New London Carlton Hotel & Service Apartments offers 25 accommodations with safes and coffee/tea makers. Flat-screen televisions come with digital channels.

Bathrooms include complimentary toiletries and hair dryers. This London hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Stay in one of 25 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this hotel include concierge services and a television in a common area.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
The New London Carlton Hotel & Service Apartments has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (GBP 20 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Check-out

Check-out before 11 AM

Late check-out subject to availability

Late check-out fee: GBP 40

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: GBP 48 per person (one-way)
  • Self parking fee: GBP 20 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 40 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

New Carlton Hotel & Service Apartments

New London Carlton Hotel & Service Apartments

New London Carlton Service

New London Carlton Hotel Service Apartments

New Carlton Hotel Service Apartments

The New London Carlton Hotel Service Apartments

Carlton Service Apartments

The New London Carlton Hotel & Service Apartments Hotel

The New London Carlton Hotel & Service Apartments London

The New London Carlton Hotel & Service Apartments Hotel London

The New London Carlton Hotel & Service Apartments Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 55 out of 305 reviews
Rating 8 - Good. 127 out of 305 reviews
Rating 6 - Okay. 73 out of 305 reviews
Rating 4 - Poor. 31 out of 305 reviews
Rating 2 - Terrible. 19 out of 305 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Andrew

Liked: Room comfort
Unfortunately I had to cut my stay short because of the dreaded virus . Room was great
Stayed 2 nights in Mar 2020

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nine

Always good
Stayed 1 night in Mar 2020

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!!

Great staff, comfy and affordable
Stayed 1 night in Mar 2020

6/10 Okay

Vanessa and Sherwyn

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great stay, but not happy with luggage collection

We are happy with the stay, We are very disappointed that luggage store is advertised, but every Friday when collecting, I am made to feel that I am inconveniencing the lady who is sitting at the reception, just by the comments that were made by her. I hope next Friday I will be met by a more friendly manner.
Stayed 1 night in Feb 2020

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful
Stayed 2 nights in Feb 2020

6/10 Okay

Naheed Atiq

Disliked: Cleanliness, staff & service

7 day stay

Comfortable room with kitchen but very run down Carpet is filthy and probably never cleaned. Only dirty chair to sit, so I used a towel over it. There is no desk, only a highly side board, so couldn’t write sitting on the chair. No breakfast available to buy even though a full restaurant is advertised in the hotels.com listing. Staff not party friendly. I understand the hotel is shutting down soon - about time!.
Stayed 6 nights in Jan 2020

6/10 Okay

Sadia

Liked: Room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The hotel was good enough for a one night stay over. The glass shower door in our bathroom was not closing properly, resulting in some flooding in the bathroom. The kitchen was also down. Other than that, the room was clean and warm. The hotel is also accessible via the Underground.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities

Missed Opportunity

This hotel could be a little gold mine! In the heart of Maida Vale and near some nice restaurants and the tube etc. You can be in the West End in 15 minutes It is a such a shame it is so run down and needs so much work.Our room was ok but not very clean and poorly equipped. There was a kitchen but nothing in there to make it functional, not enough cups or glasses, cutlery etc. The bed and towels were clean and beds comfy, but the whole place needs a refurb, the shower was mouldy and the walls and carpets marked. Most annoying was that the curtains didn't fit the windows! There is no public area to the hotel - no bar or restaurant or even a toilet available so don't plan to do anything but sleep there. The hotel is quite a noisy building - we could hear other toilets being flushed, the lift and people talking. Staff were pleasant and parking is secure, if not on the expensive side for this part of London. If you managed to pay about £40- 50 per night for a room it would be a fair price, I have stayed in better Premier Inns and Travelodges.
Stayed 1 night in Dec 2019

8/10 Good

HATIM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfied

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Location was great for me. Staff are very helpful and friendly.
Stayed 2 nights in Nov 2019

4/10 Poor

Alexander

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
These apartment unit fit 5 people comfortably but some of the items were not working. For example, the refrigerator and microwave. It is a little out dated and the sheets were stained. The person that checked me in was a not as friendly. Overall the location is great. We walked to a few restaurants, bar, store and starbucks. It was doable for one night.
Stayed 1 night in Oct 2019

8/10 Good

Umaru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very warm cordial staff. Clean rooms, clean sheets, quiet and serene environment.
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The staff was very helpful specially the receptionist called “Youssif” Location of the hotel was okay, a little bit far from center but its good Phone was out of service so couldn’t call reception Not all sockets were functioning for charging the phone or turning on the hair dryer Price expensive for what they have BUT clean and nice hotel overall, I would recommend it when prices are a little bit lesser
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

6/10 Okay

Simon

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
We noticed a lot of grime in the bathroom and kitchen area, we had to clean this ourselves as we had 2 young children with us. Because of this we decided not to eat breakfast there that we pre paid for. They have me £20 off the £30 parking charge. But felt they could of gone a bit further. The staff were understanding, but there was no one of authority around to discuss this with.
Stayed 1 night in Jul 2019

4/10 Poor

Haavard

Disliked: Cleanliness, property conditions & facilities, room comfort

Really, really bad hotel. Stay away from this.

I would strongly recommend not to book at this hotel. I made the mistake of paying in advance for four nights; if we could, we would have left immediately and found an other hotel. The hotel is in really bad shape, and the breakfast was terrible. The first night my two daughters and I had to share a bed because the extra bed we had was impossible to sleep in. There was no air condition and it was very warm, and we had almost no sleep at all that night. I should add that most of the employees were polite and friendly. I think they understood that we were extremely dissatisfied.
Stayed 4 nights in Jul 2019

4/10 Poor

Charlie, Cornwall

Disliked: Cleanliness, amenities, property conditions & facilities
The room was extremely dated; the bed base looked like it had be reclaimed from a flood due to water marks all along the base rising approx 10 inches; there were hairs in the bed when I lifted the duvet cover as well as on the floor in the bathroom. It really needs updating and renovating, very tired ... nothing new about it as the name suggests! The breakfast options were extremely limited and there was no alternative milk other than diary. The staff however were attentive and amenable and whilst they were unable to sort things out on the day, were courteous.
Stayed 1 night in Jul 2019

8/10 Good

Fia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the room was small, it was well equipped. The staff were very pleasant.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
They overbooked and upon arrival at 1130pm had no room for us leaving us stranded in London. A huge compensation request follows.
Stayed 1 night in Jun 2019

6/10 Okay

Michael

Liked: Cleanliness, room comfort

Needs refurb

Annoyingly. Had to leave £100 deposit as no photo ID as not told I’d need it. Have to wait up to 10 days for return??? Nice bed but bit shabby. Near tube.
Stayed 2 nights in Jun 2019

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and spacious room

Efficient and friendly check-in. Room clean and well appointed. Slight signs of wear but good quality linen and a comfortable bed ensured a pleasant night. Complimentary breakfast was a limited offering, but the coffee was good
Stayed 1 night in May 2019

8/10 Good

John, Manchester

Liked: Cleanliness, staff & service
Service great. Shower in room 15 could do with a revamp. Good location, reasonable cost, although full breakfast should be included, gather than at extra cost. Will use again. Thanks
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019