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ARK Canary Wharf

4.0 star property

Photo gallery for ARK Canary Wharf

Lobby
1 bedroom, memory-foam beds, in-room safe, laptop workspace
Indoor pool
Lobby sitting area
Fitness studio

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Parking available
  • Laundry

Explore the area

View map
20 Crossharbour Plaza, London, England, E14 9YF
  • Place, O2 Arena
    ‪6 min drive‬
  • Place, ExCeL Exhibition Centre
    ‪10 min drive‬
  • Place, Tower Bridge
    ‪13 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪66 min drive‬

Room options

View all photos for Classic Studio

Classic Studio | Private kitchen

Classic Studio

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Studio

1 bedroom, memory-foam beds, in-room safe, laptop workspace

Premium Studio

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for One Bedroom Flat

1 bedroom, memory-foam beds, in-room safe, laptop workspace

One Bedroom Flat

7.0 out of 10
Good
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Big Studio

1 bedroom, memory-foam beds, in-room safe, laptop workspace

Big Studio

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic studio

1 bedroom, memory-foam beds, in-room safe, laptop workspace

Classic studio

  • Sleeps 2

View all photos for Premium Studio

1 bedroom, memory-foam beds, in-room safe, laptop workspace

Premium Studio

  • Sleeps 2

View all photos for One Bedroom Flat

1 bedroom, memory-foam beds, in-room safe, laptop workspace

One Bedroom Flat

  • Sleeps 2

Basic Studio

  • Sleeps 2
  • 1 Double Bed

View all photos for Studio

Studio

Studio

  • Sleeps 1
  • 1 Twin Bed

Similar properties

Front of property
Novotel London Canary Wharf Hotel
  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,000 reviews
The price is AU$325
includes taxes & fees
14 Nov - 15 Nov
Novotel London Canary Wharf Hotel

About the area

London

A stay at ARK Canary Wharf places you in the heart of London, within a 10-minute drive of ExCeL Exhibition Centre and Tower Bridge. .This hotel is 4 mi (6.5 km) from O2 Arena and 4.6 mi (7.5 km) from Greenwich Market.

What's nearby

  • O2 Arena - 6 min drive - 3.0 km
  • Cutty Sark - 8 min drive - 2.0 km
  • ExCeL Exhibition Centre - 10 min drive - 5.0 km
  • Tower Bridge - 13 min drive - 5.6 km
  • Piccadilly Circus - 23 min drive - 10.9 km

Getting around

  • Crossharbour DLR Station - 4 min walk
  • Limehouse Station - 6 min drive
  • London City Airport (LCY) - 12 min drive

Restaurants

  • ‪Byblos Harbour - ‬5 min walk
  • ‪Capeesh Sky Bar - ‬6 min walk
  • ‪Pret A Manger - ‬3 min walk
  • ‪Fika Xchange - ‬2 min walk
  • ‪食尚坊 Chinese Gourmet - ‬4 min walk

About this property

ARK Canary Wharf

Hotel with an indoor pool, near Cutty Sark
ARK Canary Wharf offers 151 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature memory foam mattresses. Accommodations at this 4-star hotel have kitchenettes with refrigerators, stovetops, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LED televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Make yourself at home in one of the 151 guestrooms, featuring kitchenettes with refrigerators and stovetops. Your room comes with a memory foam bed. 32-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and coffee/tea makers, and housekeeping is provided weekly.
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and a communal living room.
Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Full breakfasts are served on weekdays from 7:30 AM to 1:00 PM and on weekends from 8:30 AM to 1:00 PM for a fee.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7:30 AM and 1:00 PM and on weekends between 8:30 AM and 1:00 PM.
Another Brother - This café serves breakfast, brunch, lunch, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (GBP 20 per night)
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee 7:30 AM to 1:00 PM on weekdays and 8:30 AM to 1:00 PM on weekends; GBP 7.50 to 20 per person
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Another Brother

Things to do

  • 24-hour gym
  • Indoor pool
  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 20 floors
  • Built in 2019
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchenette
  • Refrigerator

More

  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from October 15 2025 to November 3 2025 (dates subject to change):
  • Fitness facilities
  • Swimming pool
The property will be renovating from October 15 2025 to November 3 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 7.50 to 20 per person
  • Covered self parking fee: GBP 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

Children 18 years old and younger are not permitted at this property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

ARK Canary Wharf Hotel
ARK Canary Wharf London
ARK Canary Wharf Hotel London

ARK Canary Wharf Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 585 out of 1430 reviews
Rating 8 - Good. 324 out of 1430 reviews
Rating 6 - Okay. 192 out of 1430 reviews
Rating 4 - Poor. 148 out of 1430 reviews
Rating 2 - Terrible. 181 out of 1430 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shafqat

Stayed 1 night in Aug 2025

4/10 Poor

Rosy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Facilities didn't work and they refused to compensate
Stayed 5 nights in Aug 2025

8/10 Good

George

Liked: Cleanliness, staff & service, room comfort
TV didn’t work and flush on toilet didn’t always work… these were the only downsides though, it didn’t ruin our stay and we would return.
Stayed 3 nights in Aug 2025

4/10 Poor

Tenzin

Disliked: Staff & service, property conditions & facilities
Property is in good location, but need to improve/fix room condition and facilities such as kitchen water tap was broken and cookware utensils was not in the kitchen so I have to ask in receptionist.
Stayed 1 night in Aug 2025

4/10 Poor

Jay

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Experience from start to finish was not great, parking is very limited, hard to find and quite confusing. The room was like a super heated sauna, no air conditioning. We had to ask for an extra fan to get through the night. Can hear the trains even high up, didnt bother us though too much The bed was comfy however the bathroom smelt and didn’t feel very clean, especially the pink mould on the shower head. And the missing drain. The coffee/brunch place on the bottom floor looked really nice, and the surrounding area is lovely. Just a shame about the hotel!!!
Stayed 1 night in Aug 2025

10/10 Excellent

Peter Benhur Odokonyero

Stayed 1 night in Aug 2025

8/10 Good

Alice

Travelled with group
Stayed 2 nights in Aug 2025

4/10 Poor

Amaka

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2025

6/10 Okay

Scherazade

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Zachary

Disliked: Cleanliness, amenities
Cancelled my booking because they were overbooked- left me homeless in London.
Stayed 2 nights in Aug 2025

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely terrible place, avoid at all cost, TV doesn't work, Rooms are extremely hot with no AC, staff is rude, unexpected costs, other residents walking around in just towels in the reception area.
Stayed 1 night in Aug 2025

10/10 Excellent

William

Stayed 1 night in Aug 2025

10/10 Excellent

Patrick

Stayed 2 nights in Aug 2025

10/10 Excellent

miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Nehal

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Michael

Stayed 1 night in Aug 2025

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
What a shame, the hotel is in a great location but the condition is looking tired and not appealing at all. Rooms were falling apart. No utensils or anything in the room, including a remote to work the TV. Requested a remote and it was provided, but without any batteries in the remote so gave up and never got to watch TV. Limited bathroom supplies which is annoying since I travel light for work. All of the facilities mentioned on the website were not available so pointless suggested to prospective guests to take any form of swim wear. I would never stay at this hotel again.
Stayed 2 nights in Aug 2025

2/10 Terrible

Tracey

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Studio had kitchenette but no toaster,utensils, plates, dishes, glasses or pots and pans. No clothes hanger and hairdryer was missing, irioning board but no iron. Asked at reception and they sent someone up with hairdryer and cutlery and hangers but took a long time. Mattress protector was stained and filthy. Bathroom really small, toiletries the smallest shower gel, etc ive ever seen. Room very hot, opened window but then was very noisy. Went back yesterday 5th aug 2025 to check out 1 day early due to feeling unwell, luckily i was leaving bag packed as hotel was being evacuated due to fire. Had to haul luggage down 9 floors..alarms were not very obvious just saw lifts out of service, firemen scaling stairs shouting at us to get out. No one to take register, no one alerts you to fire drill etc on check in. No wonder no refunds, very disappointed.
Stayed 2 nights in Aug 2025

10/10 Excellent

Molly

Stayed 1 night in Aug 2025

2/10 Terrible

Reece

Disliked: Staff & service

Awful Service

Absolutely terrible experience — zero stars if I could. We were told to call ahead to arrange parking, but for two full weeks, every attempt led nowhere. Reception would “helpfully” offer to transfer us to their supposed parking team, but every single time the call just rang out and went straight to voicemail — no one ever picked up. It honestly felt like the parking team doesn’t even exist. After two frustrating weeks of being bounced between reception and voicemail, we finally resorted to emailing. At that point, they booked the parking, but never sent us any confirmation. When we arrived, the instructions were vague and unclear. Parking is under the building, but Google Maps sends you down to the docks instead. I asked reception if we could park temporarily to collect the permit — they said yes. Two weeks later, we get slapped with a £100 parking fine, which was more than the cost of the stay itself. To top it off, the room was dusty, with no air conditioning, making it extremely uncomfortable in summer. If you expect even the most basic level of service or communication, do not stay here.
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
The room was tiny, bed was stuck in a corner and it was ridiculously hot with no air
Stayed 1 night in Jul 2025

10/10 Excellent

Arafat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

It was amazing and stress-free! The apartment is compact and tidy! The apartment does get really hot! The spa is top-notch and very relaxing!
Stayed 1 night in Aug 2025