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Novotel London ExCeL

4.0 star property

Photo gallery for Novotel London ExCeL

Miscellaneous
Exterior
Bar (on property)
Premium Room, 1 Queen Bed (Executive)
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • 24/7 front desk
  • Pet-friendly

Explore the area

Map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA
  • ExCeL Exhibition Centre
    ‪1 min walk‬
  • IFS Cloud Royal Docks Station
    ‪6 min walk‬
  • O2 Arena
    ‪4 min drive‬
  • London (LCY-London City)
    ‪4 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(9 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

8.6 out of 10
Excellent
(12 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(9 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

8.8 out of 10
Excellent
(6 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive)

7.0 out of 10
Good
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Daily buffet breakfast (GBP 19.5 per person)

DoubleTree by Hilton Hotel London ExCel

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very good, (1007)
The price is AU$235
for 1 room
includes taxes & fees
6 July - 7 July
DoubleTree by Hilton Hotel London ExCel

About the area

London

With a stay at Novotel London ExCeL in London (Docklands), you'll be within a 5-minute walk of ExCeL Exhibition Centre and Royal Victoria Bridge. .This eco-certified hotel is 0.2 mi (0.3 km) from IFS Cloud Royal Docks Station and 0.3 mi (0.5 km) from The Crystal.

What's nearby

  • ExCeL Exhibition Centre - 1 min walk - 0.2 km
  • Royal Victoria Bridge - 3 min walk - 0.3 km
  • IFS Cloud Royal Docks Station - 6 min walk - 0.5 km
  • IFS Cloud Greenwich Peninsula Station - 3 min drive - 1.7 km
  • O2 Arena - 4 min drive - 2.0 km

Getting around

  • West Ham Station - 4 min drive
  • Royal Victoria DLR Station - 6 min walk
  • London City Airport (LCY) - 6 min drive

Restaurants

  • ‪Subway - ‬6 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪Sandwich & Co - ‬3 min walk
  • ‪Upper Deck Restaurant - ‬2 min walk
  • ‪Nakhon Thai - ‬8 min walk

About this property

Novotel London ExCeL

Eco-certified hotel with a sauna connected to the convention center in London
Novotel London ExCeL offers 257 accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 257 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including a sauna and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a television in a common area.
Stop by the hotel's restaurant, Upper Deck, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in London? This hotel has 4532 square feet (421 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10 AM.
Upper Deck - This brasserie serves breakfast, lunch, and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10 AM for a fee: GBP 18.10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Upper Deck

Things to do

  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4,532 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • On a river
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 18.10 per person
  • Self parking fee: GBP 25 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Novotel London ExCeL Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 566 out of 1004 reviews
Rating 8 - Good. 261 out of 1004 reviews
Rating 6 - Okay. 93 out of 1004 reviews
Rating 4 - Poor. 46 out of 1004 reviews
Rating 2 - Terrible. 38 out of 1004 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ambuj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Timothy

Travelled with group
Disliked: Cleanliness, room comfort

Not good.

When we got into our room, we discovered that the room had not been cleaned well at all from the previous people who had stayed in it. There were used mugs (with coffee and milk still in them) lying around, used slippers and towels still in the bathroom, as well as opened and used toiletries (I believe they were make up pads, didn't really want to touch and find out), and the iron was left out on the desk. The bed sheets weren't very big and didn't really cover the bed properly. As we were leaving we also realised there was also a brown stain on the wall behind the bed. Not good unfortunately, and surprising considering how nice the lobby and reception areas appeared downstairs, but the room did not live up to the expectations sadly.
Stayed 1 night in Mar 2025

10/10 Excellent

Nancy, Lafayette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was roomy for a London hotel. Very convenient for us to be a short walk to restaurants and the cable car to the O2 arena. Conveniently located near Excel and the Elizabeth Line railway, which took us to Heathrow Airport any many tourist attractions without having to change trains. Would definitely recommend this hotel. Staff was very friendly and helpful. Maid service daily
Stayed 4 nights in Mar 2025

8/10 Good

B H

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location to ExCel, with easy access to transport links back into city centre. Staff were pleasant and accommodating, room clean and comfortable.
Stayed 1 night in Mar 2025

6/10 Okay

Anna

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good food and location.

Lovely hotel with very helpful staff. Great location for Excel. The room was big enough for two with all the facilities fitted in a relatively small space. The bed was firm, which was okay for me, but my wife was not a fan. The restaurant staff were very attentive and helpful and the food was good. There was plenty of choice for breakfast and good quality food.
Stayed 1 night in Feb 2025

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near Excel. Helpful, friendly staff and nice rooms.
Stayed 3 nights in Feb 2025

4/10 Poor

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Mohammed at the desk was great. Inability to talk to hotel was frustrating from moment one. Expedia was not helpful there either. Could not adjust anything and though I told them well ahead one room would leave one day early there was no willingness to give credit…though we had 7 people for 6 nights. Nights were impossible to cool despite being cold outside. Needed a fan plus windows open to be bearable. That was for all 4 rooms. Also have two elevators to get from room to hotel exit.
Stayed 6 nights in Feb 2025

10/10 Excellent

Reshma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the hotel was understaffed with a delay in getting our rooms, and difficulty accessing the parking, the hotel staff were really helpful in trying to compensate for the shortcomings.
Stayed 1 night in Feb 2025

10/10 Excellent

Yun Toa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Imran

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
A/C wasn’t working. Reported it to staff who were not very keen to help. The room was very warm all night, could not sleep.
Stayed 1 night in Dec 2024

8/10 Good

Charles

Stayed 1 night in Feb 2025

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and room.
Stayed 1 night in Feb 2025

6/10 Okay

Glen

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall, this is an OK hotel. Pretty much what you would expect for a typical Novotel. Depending on the time of year (and potential events happening at the Excel), I have found room rates between £100 & £300. The issue for me is the lack of proper air conditioning. The controls in the bedrooms have little affect on the temperature (summer or winter). The result is an extremely hot & stuffy room, with a small window that only opens a small amount. I have stayed several times and always reported the issue, but it hasn't changed. As a result, our company will now be using an alternative hotel for future stays.
Stayed 2 nights in Feb 2025

10/10 Excellent

Oliver

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Gavin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel, superb location, great bar

Our first choice when visiting London. A great hotel with a fabulous terrace for a coffee or a cocktail, soaking up the sun. Easy access to the city and great to pop over to the O2 on the cable car for dinner. Lovely meal in the restaurant one night with attentive service from Klea.
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Travelled with family

Great base, Terrible Beds

Overall was a good base for what we were in London for. Right by the venue. However the beds were tremendously hard. Was like sleeping on a log.
Stayed 3 nights in Jan 2025

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service

Average at best

Run down bedroom. Mouldy shower. Toilet in a tiny separate room from the bathroom. Too small and claustrophobic. Fridge light (with glass front) kept coming on in the night so i had to unplug it. Breakfast hidiously expensive for average food.
Stayed 1 night in Jan 2025

6/10 Okay

Zhang

Travelled with family
Liked: Cleanliness, staff & service, amenities
there is an airport near this hotel. you can hear the engine sound around 7ish in the morning. that's definitely something to consider for light sleepers
Stayed 1 night in Dec 2024

8/10 Good

Peter

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024