All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
good location and price
staff very helpful and the place is clean
Verified traveller
Stayed 1 night in Mar 2020
8/10 Good
Verified traveller
Travelled with partner
11 Mar 2020
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were absolutely amazing the hotel itself was gorgeous quiet and our room was perfect.
We were staying in room 308 and unfortunately in the corner of the ceiling there was a really damp/mouldy patch it was quite a significant amount
I would 100% stay here again on the understanding of a different room.
Love this hotel. Rooms are very large and location is great. The only downside which is completely outside the control of the hotel is noisy bar / club at street level. I stayed on a Saturday and music didn’t stop until 2am.
Julie
Stayed 1 night in Jan 2020
8/10 Good
Verified traveller
Travelled with family
2 Jan 2020
Liked: Staff & service
One of the walls appeared to have a damp problem that either needed addressing or that had been fixed and just needed redecorating.
Television did not work, which I pointed out to staff on checkout.
Great location and very comfortable. But they closed the very nice cocktail bar they used to have, so you have to go out. The Spanish bar across the street is very nice.
The staff were very friendly and extremely helpful and the position of the hotel is excellent for city centre exploration.
When the property was originally refurbished it was clearly a very nice place to stay. However it is now very run down and any repairs that have been necessary have been very poorly and cheaply done. A real shame the current owners have let it deteriorate to such an extent.
Verified traveller
Stayed 1 night in Oct 2019
8/10 Good
Verified traveller
Travelled with partner
2 July 2019
Liked: Staff & service, amenities
The couches in the suites were a nice addition but the air conditioning was not very good
Nice, clean spacious rooms, but no air con. Great location, near to the local bars and pier head/waterfront area. Friendly staff. However, do not come here if you require a good night's sleep.
Had a fab stay here. The hotel is in a great location and the staff were really friendly and helpful. We had a slight issue when we checked in we found that the TV wasnt working in our room so we rang down to reception and when it couldnt be fixed we then moved to a different room. Both rooms we saw were a a very generous size and with the seating area they are very much like a home from home. The hotel is literally a 2 min walk from the docks and liverpool one its probably the best hotel I've stayed at location wise in liverpool and I will definitely be looking to visit again soon.
Linsey
Stayed 1 night in May 2019
10/10 Excellent
Verified traveller
Travelled with pets
19 May 2019
Liked: Cleanliness, staff & service
Fab place this, great etc etc, marvellous, omg how many more characters must I type beforehand you let me submit this
Lovely stay at 62 Castle Street. Warm and friendly welcome from reception. Nice room with nice plenty of space. Great location and particularly good food offers for food establishments close by.
I think the price was steep for what you got. No breakfast included in price , Room was ok.Ive paided a lot less for hotel in same street.Wont be booking again at hotel
Stayed at this hotel about 9 years and thought it was excellent. Unfortunately it does not seemed to have had any tlc since then and now looks 'tired' to say the least. Carpets look unclean and the monsoon shower and heated towel rails were just for decoration.
For an executive double room i felt let down and wouldn't rush back.