Disgusting it’s currently 25degrees today and all the windows have been screwed shut, very dirty room with hairs in the bath, rubbish bits all over the floor, went to reception to be told that we would have to down grade if we want a open window with no sort of refund, I booked to family rooms that sleep six and requested them to be near, to only find there on different floors, so had to take a down grade so we can stay together, again no refund of the difference , the manger that was on reception was useless and would do anything not even offer to get the room cleaned. So we had no choice but to stay as couldn’t get a travel lodge as they were all booked up, only to find the toilet doesn’t flush either, the fridge doesn’t get cold, some lights don’t even work, over all disgusting in all areas including the service, never again will I stay here again, what as waste of £340 for 1 night