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York Pavilion Hotel, Sure Hotel Collection by Best Western

3.0 star property

Photo gallery for York Pavilion Hotel, Sure Hotel Collection by Best Western

Terrace/patio
Breakfast, lunch and dinner served
Front of property
Standard Room, 1 Queen Bed, Non Smoking (Canopy Bed)
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Laundry
  • Housekeeping

Explore the area

View map
45 Main Street, Fulford, York, England, YO10 4PJ
  • Place, University of York
    ‪17 min walk‬
  • Place, Shambles
    ‪4 min drive‬
  • Place, York Racecourse
    ‪5 min drive‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪46 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 2 Single Beds, Non Smoking

8.4 out of 10
Very good
(8 reviews)
  • 9 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(30 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 10 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Suite, 1 Queen Bed, Non Smoking

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Canopy Bed)

Standard Room, 1 Queen Bed, Non Smoking (Canopy Bed)

Standard Room, 1 Queen Bed, Non Smoking (Canopy Bed)

10.0 out of 10
Exceptional
(1 review)
  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 1 Double Bed, Non Smoking, Kitchenette

Standard Apartment, 1 Double Bed, Non Smoking, Kitchenette

Standard Apartment, 1 Double Bed, Non Smoking, Kitchenette

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

York

With a stay at York Pavilion Hotel, Sure Hotel Collection by Best Western, you'll be centrally located in York, within a 5-minute drive of University of York and Shambles. .This boutique hotel is 2.5 mi (4 km) from York Minster and 2.6 mi (4.2 km) from York Racecourse.

What's nearby

  • University of York - 17 min walk - 1.5 km
  • McArthur Glen Designer Outlet - 2 min drive - 1.7 km
  • Shambles - 4 min drive - 3.0 km
  • York Racecourse - 5 min drive - 4.7 km
  • York Minster - 6 min drive - 4.0 km

Getting around

  • York (QQY-York Train Station) - 10 min drive
  • Leeds (LBA-Leeds Bradford) - 51 min drive

Restaurants

  • ‪The Old Liquor Store Restaurant & Bar - ‬7 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Roger Kirk Centre - ‬4 min drive
  • ‪wagamama - ‬4 min drive
  • ‪Plough Inn - ‬3 min walk

About this property

York Pavilion Hotel, Sure Hotel Collection by Best Western

Georgian hotel with a restaurant and a bar
York Pavilion Hotel, Sure Hotel Collection by Best Western offers 63 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 63 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this Georgian hotel include concierge services, wedding services, and a communal living room.
You can enjoy a meal at Langton's Brasserie serving the guests of York Pavilion Hotel, Sure Hotel Collection by Best Western, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. Planning an event in York? This hotel has 0 square feet (0 square meters) of space consisting of conference space and 4 meeting rooms. Self parking (subject to charges) is available onsite.
A hosted evening meal is available for a surcharge daily.
Langton's Brasserie - This restaurant serves breakfast, lunch, and dinner.

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: 11 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 25

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 40.0 per night
Cribs (infant beds) are available for GBP 15.0 per stay

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 19.95 per person
  • Uncovered self parking fee: GBP 15 per day
  • Late check-out fee: GBP 25 (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per stay
  • Rollaway bed fee: GBP 40.0 per night
  • Hosted evening meal: GBP 26.95

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The 4 apartments with kitchenettes are located across the road from the main hotel building.

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Property is also known as

Best Western Pavilion Hotel
Best Western Pavilion Hotel York
Best Western Pavilion York
Best Western York Pavilion
Best Western York Pavilion Hotel
Pavilion Hotel York
Pavilion York
York Best Western Pavilion Hotel
York Pavilion
York Pavilion Hotel
York Best Western
Best Western Pavilion
Best Western York Pavilion Hotel
York Pavilion Hotel, Sure Hotel Collection by Best Western York
York Pavilion Hotel, Sure Hotel Collection by Best Western Hotel

York Pavilion Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 423 out of 1008 reviews
Rating 8 - Good. 360 out of 1008 reviews
Rating 6 - Okay. 123 out of 1008 reviews
Rating 4 - Poor. 71 out of 1008 reviews
Rating 2 - Terrible. 31 out of 1008 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

S

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Charming building, room was very hot

It is a lovely charming old building which we generally love and respect. Sadly we were there on a hot day and the room with its poor ventilation and no AC, it was like an oven. There was a gentle breeze outside and we had a lovely pleasant dinner in the garden. But sleeping in that heat was impossible despite the small table fan provided. We were exhausted the following day. I would not recommend the room in summer. Staff were lovely, food was nice. Shame we could not get the much needed good night's sleep. The lino in the bathroom did not do it's charm much good, but it was the heat that got to us.
Stayed 1 night in Jun 2025

6/10 Okay

Cheryl

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Head of

Stayed 2 nights in May 2025

8/10 Good

david

Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Business traveller
Excellent value for money.
Stayed 1 night in May 2025

2/10 Terrible

Ian

Travelled with partner
Very dated . Staff at breakfast have no idea and had to wait an hour to get a cooked breakfast asked to speak to manager no one came . Don’t stay here
Stayed 1 night in May 2025

6/10 Okay

Tiffany

Travelled with family
Disliked: Property conditions & facilities
Room condition too old, even staircase, refurbishment is necessary and parking is too expensive. Should publish parking fees on website before booking for consideration and only found out after booking made (too late/no chance to cancel booking)
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unsatisfactory

Unpolite staff on check in. Having to pay £15 for parking even though we were only there 8 hours.
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

Disappointing

I booked a Superior King room but we were given a standard double, when we asked at reception if this was the correct room, the receptionist lied and told us the booking information stated it was a double. I could easily see my details on her screen, which clearly stated the correct Superior King room. She gave us new keys for our room which ended up being a Deluxe King, not a Superior. Not what I'd booked: basic room, bath filled right up when shower was being used, no extractor fan in the bathroom so everything was damp and soaked. Car park cost us £15.
Stayed 1 night in May 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Beautiful old traditional hotel Only down side was the room mainly bathroom could do with a visit from a professional decorator. Other that we loved it and will be back
Stayed 1 night in May 2025

8/10 Good

Ken

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Leonard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the quietest hotels I have stayed at in York.The staff were excellent.The hotel was perfect for our needs and was ten minute drive to where we needed to go.They had on site private parking.The breakfast was excellent,lots of choices.
Stayed 3 nights in May 2025

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Lynda

Stayed 7 nights in May 2025

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

MIKE

Business traveller
Charming hotel but showing signs of its age. Could do with refurbishment in the rooms as it’s been a while since they were last done. It’s all a bit dated inside which, for a hotel playing on its history is possibly part and parcel of it, but it doesn’t scream boutique. But a lot of people love that kind of thing so this is their hotel. Parking at £15 a night is, however, extortionate. I’d expect a hotel like this to give free parking to its guests. (I know street parking is free but you would expect a hotel like this to have it complementary). Food was average. Nothing wrong with it but nothing exceptional either. I’d probably venture into York next time & partake of one of the restaurants there. Easily walkable from the hotel, it takes about 30 mins or so.
Stayed 2 nights in May 2025

2/10 Terrible

Andrew

Disliked: Staff & service, amenities, property conditions & facilities
No useful power points in the room. It is 2025 not 1925. Need power and sockets within easy reach. Bedside table for recharging phone would be really useful. Having to pay a £50 charge on arrival and then claim a refund in the morning is so bizarre. What do they expect - that I’m going to trash the room rock n roll style or steal a towel?
Stayed 1 night in May 2025

6/10 Okay

john

Liked: Staff & service
The property in itself is lovely. The interior is in need of a major refurb. Details like no usb charging points . Mattress in need of replacement carpet looking threadbare curtain rail parts falling off.. Food is good but not exceptional. Prices too high for what it is . Parking very expensive considering it's not in the city centre etc etc. Parking on the road ( The A19 ) A major trunk road is not a good option.. . In short ..So much potential in reality, staff and location apart no
Stayed 2 nights in May 2025

4/10 Poor

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Charged for parking £15! Check in slow , took a card and 1p even though we didn’t want room Service
Stayed 1 night in May 2025

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall a good stay. Nice breakfast and bed. Room (10) was very noisy. The floors creaked and the pipework rattled. Felt sorry for whoever was below us. 🙃
Stayed 1 night in May 2025

8/10 Good

Nova

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a lovely property, the only issues were the super soft mattress and an additional $15 to park
Stayed 1 night in May 2025

6/10 Okay

Gillian

Liked: Cleanliness, staff & service

Let down by parking charges!

I've stayed in this hotel several times before and do like the location. Close to the designer shopping outlets and the park and ride service, or pick up the P&R bus judt outsidecthe hitel, it is quite convenient. Breakfast is cooked to order and the staff are plesant. Its an older hotel, so there are a few creaks and groans, chipped paint etc but on the whole clean and tidy. What does let it down is the lack of plug points at the bedside and car parking charges. Our email booking advised there were parking charges in place (it used to be free) but they were "nominal". £15 per day is expensive and added £45 onto our 3 day stay. They do say you can park on the (busy, main) road but thst might be a challenge as its a busy residential area with home owners also parking on the street. The £15 charge doesnt guarentee a space and the car park can be busy. Its a nice hotel in a good location however the hidden car parking fees might make the difference between staying here or somewhere else.
Stayed 3 nights in Apr 2025

6/10 Okay

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, friendly, well run
Stayed 2 nights in Apr 2025

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025