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Malmaison York

4.0 star property

Photo gallery for Malmaison York

Rooftop terrace
Bar (on property)
Reception
In-room safe, desk, soundproofing, iron/ironing board
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
2 ROUGIER STREET, York, England, YO90 1UU
  • Place, Jorvik Viking Centre
    ‪7 min walk‬
  • Place, Shambles
    ‪9 min walk‬
  • Place, York Minster
    ‪11 min walk‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪64 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.0 out of 10
Wonderful
(109 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.8 out of 10
Excellent
(20 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Club Room

Club Room

Club Room

9.2 out of 10
Wonderful
(40 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Twin Room

Club Twin Room

Club Twin Room

9.4 out of 10
Exceptional
(16 reviews)
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Club Deluxe

Club Deluxe

Club Deluxe

9.4 out of 10
Exceptional
(32 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

8.8 out of 10
Excellent
(6 reviews)
  • 48 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite

Suite

Suite

7.6 out of 10
Good
(5 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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Hilton York

About the area

York

A stay at Malmaison York places you in the heart of York, within a 10-minute walk of York Minster and Shambles. .This hotel is 1.5 mi (2.4 km) from York Racecourse and 0.3 mi (0.5 km) from York Guildhall.

What's nearby

  • Micklegate Bar - 4 min walk - 0.4 km
  • Jorvik Viking Centre - 7 min walk - 0.7 km
  • York City Walls - 7 min walk - 0.7 km
  • Shambles - 9 min walk - 0.8 km
  • York Minster - 11 min walk - 0.9 km

Getting around

  • York Station - 4 min walk
  • Leeds (LBA-Leeds Bradford) - 64 min drive

Restaurants

  • ‪House Of The Trembling Madness - ‬4 min walk
  • ‪Malmaison York - ‬1 min walk
  • ‪The Falcon. - ‬5 min walk
  • ‪The Rise - ‬2 min walk
  • ‪Starbucks - ‬1 min walk

About this property

Malmaison York

Malmaison York offers 150 air-conditioned accommodations with safes and coffee/tea makers. 20-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 150 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services.
Grab a bite at Chez Mal Brasserie, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. English breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Limited parking is available onsite.
English breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
Chez Mal Brasserie - Onsite restaurant.
Sora Sky Bar - Onsite sushi bar. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Limited on-site parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 27 for adults and GBP 13 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Chez Mal Brasserie
  • Sora Sky Bar

Things to do

  • Gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 11:00 AM and 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 27 for adults and GBP 13 for children
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 11:00 AM and 2:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

Property is also known as

Malmaison York York
Malmaison York Hotel
Malmaison York Hotel York

Malmaison York Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 758 out of 1299 reviews
Rating 8 - Good. 320 out of 1299 reviews
Rating 6 - Okay. 141 out of 1299 reviews
Rating 4 - Poor. 52 out of 1299 reviews
Rating 2 - Terrible. 28 out of 1299 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Mark

Stayed 1 night in Feb 2026

8/10 Good

John

Stayed 2 nights in Jan 2026

8/10 Good

Mitchell

Stayed 3 nights in Feb 2026

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities
Staff were awesome. Lovely and welcoming. Room was great with super comfy bed, lovely bathroom and nespresso and biscuits.
Stayed 1 night in Feb 2026

10/10 Excellent

Faith

Stayed 1 night in Feb 2026

10/10 Excellent

Catherine

Stayed 2 nights in Feb 2026

10/10 Excellent

Bill

Liked: Cleanliness, amenities, property conditions & facilities
Nice room, good location
Stayed 1 night in Jan 2026

8/10 Good

Alexander

Stayed 1 night in Jan 2026

10/10 Excellent

Sam

Stayed 2 nights in Jan 2026

8/10 Good

Gemma

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2026

10/10 Excellent

Louise

Stayed 1 night in Dec 2025

6/10 Okay

Peter, Winchester

Business traveller
Liked: Cleanliness, amenities
Reception and check-in could be more welcoming. Musac in restaurant / bar area needs turning-down. Hotel sliding from good to average.
Stayed 1 night in Feb 2026

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities
The room was very clean and spacious. Automatic lighting was a nice touch, and even though we stayed in Malmaison Manchester last year, the rooms were very unique. The bathroom and shower room were spotless and all of the staff were lovely and helpful
Stayed 1 night in Feb 2026

10/10 Excellent

Andrew

Stayed 1 night in Jan 2026

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, amenities
Room spotles staf berry helpful
Stayed 1 night in Jan 2026

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Car parking cost a lot of money. Hotel very nice. Staff friendly
Stayed 2 nights in Jan 2026

8/10 Good

Pete

Stayed 2 nights in Dec 2025

10/10 Excellent

Durham

Stayed 1 night in Jan 2026

4/10 Poor

Paul

Stayed 1 night in Jan 2026

10/10 Excellent

Stephen

Stayed 1 night in Jan 2026

8/10 Good

Cat

Liked: Cleanliness, property conditions & facilities
The riom was immaculate, the staff was friendly except for the overnight reception. Was disappointed that the spa was nit open as that was the reason i booked. The restaurant was exceptional except for breakfast.
Stayed 2 nights in Jan 2026

10/10 Excellent

Simon

C
Stayed 1 night in Jan 2026

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Disliked: Amenities
Accessible room given but not asked if this was appropriate. We were in a rush so didn’t have time to complain. Both six feet and over so low basin etc was unhelpful.
Stayed 1 night in Jan 2026

8/10 Good

Mark, London

Stayed 1 night in Dec 2025

2/10 Terrible

Stephanie

Travelled with partner
Disliked: Amenities
First room reeked of perfume. We were provided a different room that was fine/basic if a bit dark and oddly layed out. No slippers. Biggest complaint is that the hotel “closed” the following day at 3pm and we were not permitted to leave luggage for the day. We should have been told this in advance when we booked! Instead we had to shell out an additional 30GBP for luggage storage at the station.
Stayed 1 night in Jan 2026