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Castle Hotel Windsor

4.0 star property

Photo gallery for Castle Hotel Windsor

Terrace/patio
Reception
Exterior
Deluxe Room, 1 King Bed, City View (Windsor Junior Suite)
Lunch and dinner served

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Bar
  • Air conditioning
  • 24/7 front desk

Explore the area

View map
18 High Street, Windsor, England, SL4 1LJ
  • Windsor Castle
    ‪2 min walk‬
  • Windsor Racecourse
    ‪4 min drive‬
  • LEGOLAND® Windsor
    ‪5 min drive‬
  • London (LHR-Heathrow)
    ‪15 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Deluxe Double Room, 1 King Bed, Ensuite, City View

Deluxe Double Room, 1 King Bed, Ensuite, City View

10.0 out of 10
Exceptional
(12 reviews)
  • 23 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite, City View

Superior Double Room, 1 Queen Bed, Ensuite, City View

Superior Double Room, 1 Queen Bed, Ensuite, City View

9.6 out of 10
Exceptional
(9 reviews)
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, City View (Windsor Junior Suite)

Deluxe Room, 1 King Bed, City View (Windsor Junior Suite)

Deluxe Room, 1 King Bed, City View (Windsor Junior Suite)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View (Mews Suite)

Suite, 1 King Bed, City View (Mews Suite)

Suite, 1 King Bed, City View (Mews Suite)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed, City View (Park Wing Classic - Sofa)

Standard Room, 1 Queen Bed with Sofa bed, City View (Park Wing Classic - Sofa)

Standard Room, 1 Queen Bed with Sofa bed, City View (Park Wing Classic - Sofa)

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Single Beds (Park Wing Twin)

Superior Room, 2 Single Beds (Park Wing Twin)

Superior Room, 2 Single Beds (Park Wing Twin)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed, City View (Park Wing Classic)

Standard Room, 1 Queen Bed, City View (Park Wing Classic)

Standard Room, 1 Queen Bed, City View (Park Wing Classic)

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Single Beds, City View (Heritage Twin)

Superior Room, 2 Single Beds, City View (Heritage Twin)

Superior Room, 2 Single Beds, City View (Heritage Twin)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Double Room, 1 Queen Bed, Ensuite

8.8 out of 10
Excellent
(8 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

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About the area

Windsor

A stay at Castle Hotel Windsor places you in the heart of Windsor, within a 10-minute walk of Windsor Castle and Thames River. .This luxury hotel is 2.5 mi (3.9 km) from LEGOLAND® Windsor and 8.2 mi (13.2 km) from Thorpe Park.

What's nearby

  • Windsor Castle - 2 min walk - 0.2 km
  • Eton College - 15 min walk - 1.3 km
  • Windsor Racecourse - 4 min drive - 2.4 km
  • LEGOLAND® Windsor - 5 min drive - 4.3 km
  • Windsor Great Park - 5 min drive - 4.7 km

Getting around

  • Windsor & Eton Central Station - 5 min walk
  • Station A Station - 13 min drive
  • Heathrow Airport (LHR) - 22 min drive

Restaurants

  • ‪Caffè Nero - ‬3 min walk
  • ‪Horse & Groom - ‬1 min walk
  • ‪Nando's - ‬2 min walk
  • ‪Wagamama Windsor - ‬2 min walk
  • ‪The Carpenters Arms - ‬1 min walk

About this property

Castle Hotel Windsor

Luxury hotel with a 24-hour front desk and a restaurant
Castle Hotel Windsor offers 108 accommodations with safes and complimentary bottled water. Flat-screen televisions come with digital channels.

Bathrooms include showers and hair dryers. This Windsor hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Stay in one of 108 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature hair dryers and toothbrushes and toothpaste. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. This hotel also features discounted use of a nearby fitness facility and a banquet hall.
Satisfy your appetite for lunch or dinner at the hotel's bar/lounge, Leaf at The Castle Hotel, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Windsor? This hotel has 893 square feet (83 square meters) of space consisting of a conference center and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Leaf at The Castle Hotel - This bar serves lunch and dinner.
Leaf at The Castle Hotel - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (GBP 30 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Leaf at The Castle Hotel
  • Leaf at The Castle Hotel

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (893 square foot of space)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Please note that the entrance to the car park is via Bachelors Acre, SL4 1ER.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 20.00 per person
  • Uncovered self parking fee: GBP 30 per night
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Castle Hotel Windsor
Mercure Castle
Mercure Castle Hotel
Mercure Castle Hotel Windsor
Mercure Castle Windsor
Mercure Hotel Windsor
Mercure Windsor
Mercure Windsor Castle
Mercure Windsor Castle Hotel
Windsor Hotel Mercure
Accor Castle Windsor
Mercure Castle Windsor Hotel Windsor
Castle Hotel Windsor MGallery Collection
Castle Hotel MGallery Collection
Castle Windsor MGallery Collection
Castle MGallery Collection

Reviews

Castle Hotel Windsor Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 664 out of 1001 reviews
Rating 8 - Good. 223 out of 1001 reviews
Rating 6 - Okay. 71 out of 1001 reviews
Rating 4 - Poor. 24 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

Reviews

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Room was well maintained/clean, AC, friendly staff, and close to everything. Restaurant was very good as well. Really enjoyed our stay here.
Stayed 2 nights in Jun 2025

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice. The room was comfortable with excellent bedding and pillows, and a view of Windsor.
Stayed 1 night in Jun 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good alternative to staying at Heathrow if you have a flight the next day. Windsor has plenty of shops, restaurants and walks, making it ideal for short stays. The hotel is opposite Windsor Castle, so we got a great view of the daily parade. The hotel itself is undergoing an external refurbishment, but the rooms are done to a high standard. We also had Afternoon Tea in The Leaf, which was pleasant, but the quality of sandwiches were not great. The Coronation Chicken/Vegetarian wraps were nice, but there was very little filling and taste in the other varieties.
Stayed 1 night in Jun 2025

6/10 Okay

Joe

Disliked: Property conditions & facilities
Excellent location, surrounded by all shops
Stayed 1 night in Jun 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is in the perfect spot. Plenty of dining options and shopping right there. Windsor Castle is right across the street. Wonderful stay! Hotel is very clean and staff was super. Very comfortable bed as well.
Stayed 1 night in May 2025

10/10 Excellent

Kathryn, Scottsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities
Randolph House was a charming property, and we found all the staff to be exemplary. We highly recommend it.
Stayed 1 night in Jun 2025

10/10 Excellent

Allyson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely time and everyone we encountered was very friendly
Stayed 1 night in Jun 2025

10/10 Excellent

Megan Laine

Liked: Property conditions & facilities
Great property
Stayed 1 night in Jun 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly and welcoming service. Andy on the check in desk was excellent when resolving an issue with our booking - the room type / picture we booked on Expedia did not match what we were allocated, but he took ownership of the situation and even showed us 3 alternative rooms we could move to - thank you Andy! The car park is bigger than I expected, which is why we came on the train (the £30 per night parking charge also put us off, which might be why the car park was mainly empty?) Would definitely stay here again - fantastic location.
Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super convenient location, great rooms, very friendly and helpful staff.
Stayed 1 night in May 2025

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely and clear rooms. Staff really helpful and pretty bar area. Central loculation near Castle, bars and shops. Very much enjoyed our stay.
Stayed 2 nights in May 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, clean and updated, friendly staff, difficult moving luggage in and out, parking less than ideal. I’d stay here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was quick but lovely. Checkin was at scheduled time but arriving early allowed for nice garden tea service. Everyone was pleasant and helpful and the location was perfect.
Stayed 1 night in Jun 2025

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay at the Castle hotel. It was clean and comfortable, great location, and friendly staff. I would recommend the castle hotel to everyone!
Stayed 2 nights in Jun 2025

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Sheryl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We so enjoyed this hotel. Due to coming from the states, we arrived in the morning and they accommodated us by having three rooms ready and close together. We were able to take a quick nap then tour the town and castle. Windsor is delightful and the hotel was perfect. Well done.
Stayed 1 night in May 2025

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modern and clean rooms, plenty of amenities and close to Windsor Castle
Stayed 1 night in Jun 2025

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

RAMAN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
nice location nice property but poor service
Stayed 1 night in May 2025

4/10 Poor

Nathan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
AC in the room did not work, the room was incredibly uncomfortable
Stayed 1 night in May 2025

8/10 Good

Frees

Liked: Cleanliness
Old property with a lot of charm. It would be great if there is an elevator.
Stayed 3 nights in Apr 2025

8/10 Good

Fawn

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place. Nice people, clean and comfortable rooms. Close to pubs, shopping, restaurants and castle. Would stay again.
Stayed 1 night in May 2025

8/10 Good

Chetna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025