The staff were lovely, but the quality of the hotel was awful.
The deluxe room was as far from deluxe as I could imagine, black grouting, curtain that were too short for the windows, furniture that had pealing verniers, a mattress topper that was too small for old mattress, rusty towel rail, threadbare towels and cracks in the walls. The breakfast was poor quality and cold.
Unclean, unloved and desperately underfunded.
We should have realised when we arrived to letters missing from the name of the hotel.
How this is four star is beyond me, I feel sorry for the staff, who were lovely.