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Mandarin Oriental, Tokyo

5.0 star property

Photo gallery for Mandarin Oriental, Tokyo

Sauna, hot tub, steam room, body treatments, aromatherapy
Property video
Restaurant
Lobby
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet-friendly
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View map
2-1-1 Nihonbashi Muromachi, Tokyo, Tokyo-to, 103-8328
  • Place, Nihonbashi Mitsui Hall
    ‪3 min walk‬
  • Place, Bank of Japan
    ‪3 min walk‬
  • Place, Tokyo Imperial Palace
    ‪4 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪30 min drive‬

Room options

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

7.4 out of 10
Good
(8 reviews)
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 50 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Mandarin Grand King

Mandarin Grand King

Mandarin Grand King

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Mandarin Grand Twin

Premium bedding, minibar, in-room safe, desk

Mandarin Grand Twin

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Mandarin Suite King

Premium bedding, minibar, in-room safe, desk

Mandarin Suite King

10.0 out of 10
Exceptional
(1 review)
  • 100 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Premier King Room

Deluxe Premier King Room

Deluxe Premier King Room

10.0 out of 10
Exceptional
(4 reviews)
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Premier Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Premier Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Suite King

Premium bedding, minibar, in-room safe, desk

Premier Suite King

  • 90 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Corner King

Deluxe Corner King

Deluxe Corner King

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Oriental Suite King

Oriental Suite King

Oriental Suite King

  • 100 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin Suite Twin

Premium bedding, minibar, in-room safe, desk

Mandarin Suite Twin

  • 60 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Mandarin Corner Suite King

Mandarin Corner Suite King

Mandarin Corner Suite King

  • 100 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite Twin

Premium bedding, minibar, in-room safe, desk

Premier Suite Twin

  • 100 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Single Beds

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About the area

Tokyo

In the heart of Tokyo, Mandarin Oriental, Tokyo is within a 5-minute drive of Tokyo Imperial Palace and Ueno Park. .This luxury hotel is 2.1 mi (3.4 km) from Tokyo Dome and 2.6 mi (4.2 km) from Sensoji Temple.

What's nearby

  • Nihonbashi Mitsui Hall - 3 min walk - 0.3 km
  • Bank of Japan - 3 min walk - 0.3 km
  • Imperial Palace East Gardens - 13 min walk - 1.1 km
  • Tokyo International Forum - 18 min walk - 1.6 km
  • Tokyo Imperial Palace - 4 min drive - 2.7 km

Getting around

  • Shinnihombashi Station - 2 min walk
  • Kanda Station - 7 min walk
  • Narita Intl. Airport (NRT) - 61 min drive

Restaurants

  • ‪CRAFTROCK BREW PUB & LIVE - ‬1 min walk
  • ‪Gino Sorbillo Artista Pizza Napoletana - ‬1 min walk
  • ‪千疋屋総本店 - ‬1 min walk
  • ‪ISHIYA NIHONBASHI - ‬1 min walk
  • ‪シンガポール 海南鶏飯 - ‬1 min walk

About this property

Mandarin Oriental, Tokyo

Luxury hotel with 9 restaurants and a full-service spa
Mandarin Oriental, Tokyo offers 179 accommodations with DVD players and minibars. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium digital channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Tokyo hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include a 24-hour health club.

Guests under 16 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 179 guestrooms featuring minibars and flat-screen televisions. Digital programming and DVD players are provided for your entertainment, while wireless internet access (surcharge) keeps you connected. Private bathrooms with separate bathtubs and showers feature designer toiletries and bidets. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this hotel include wireless internet access (surcharge), concierge services, and gift shops/newsstands.
Grab a bite to eat at one of the hotel's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Tokyo? This hotel has 5920 square feet (550 square meters) of space consisting of conference space and 15 meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Mandarin Oriental, Tokyo has 9 restaurants on site.
Late night fare is available from 24-hour room service.

Awards and affiliations

Mandarin Oriental, Tokyo is listed in the 2021 Condé Nast Traveler Gold List of the world's best places to stay.

Property amenities

Internet

  • Available in all rooms: WiFi (JPY 1,500 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (JPY 1,500 per night)

Parking and transport

  • Covered valet parking on site (JPY 6,500 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: JPY 8,855 for adults and JPY 4,428 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 9 restaurants
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Fitness classes
  • Full-service spa
  • Pilates classes
  • Yoga classes

Family friendly

  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • DVD player
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • 5,920 square feet of conference space

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Lift

More

  • Ballroom
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Heating (climate-controlled)
  • Laptop-compatible safe
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 20

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of JPY 22770 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 10000.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 8855 for adults and JPY 4428 for children
  • Fee for in-room wireless internet: JPY 1500 per night (rates may vary)
  • Fee for wireless internet in public areas: JPY 1500 per night (rates may vary)
  • Covered valet parking fee: JPY 6500 per day (in/out privileges)
  • Pet fee: JPY 22770 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 10000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Guests under 16 years old are not allowed in the fitness facility or hot tub
Guests under 16 years old are not allowed in the spa

Property is also known as

Mandarin Oriental Tokyo Hotel
Mandarin Oriental Hotel Tokyo
Mandarin Oriental Tokyo
Tokyo Mandarin Oriental
Chuo Mandarin Oriental
Mandarin Oriental Chuo
Mandarin Oriental, Tokyo Hotel Chuo
Mandarin Oriental, Tokyo Japan
Mandarin Tokyo
Mandarin Oriental Tokyo
Mandarin Oriental, Tokyo Hotel
Mandarin Oriental, Tokyo Tokyo
Mandarin Oriental, Tokyo Hotel Tokyo

Mandarin Oriental, Tokyo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 364 out of 448 reviews
Rating 8 - Good. 59 out of 448 reviews
Rating 6 - Okay. 12 out of 448 reviews
Rating 4 - Poor. 8 out of 448 reviews
Rating 2 - Terrible. 5 out of 448 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2025

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, property conditions & facilities
THANK YOU VERY MUCH TO MANDARIN ORIENTAL TOKYO AND THE WHOLE TEAM FOR THE SPECTACULAR HOSPITALITY AND KINDNESS. MY WIFE AND I WERE FORTUNATE TO STAY AT YOUR HOTEL. WE WILL RECOMMEND OUR FAMILY AND FRIENDS. WE WILL SEE YOU AGAIN SOON.
Stayed 3 nights in Aug 2025

10/10 Excellent

Enrique

Stayed 5 nights in Sep 2025

8/10 Good

Jean Seung

Location
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Travelled with partner
It is definitely a great place to stay. The subway station is right downstairs. Amazing department store right next door. Fantastic restaurants on site. And I could eat breakfast here everyday for the rest of my life!!!
View from our room
Lobby on 38th floor
Stayed 1 night in Aug 2025

8/10 Good

Safwan

Stayed 2 nights in Jul 2025

10/10 Excellent

Mohamed E

Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

WENDY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Dessislava

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and the staff was amazing. Everyone went beyond themselves to help and accommodate us. Recommend the hotel . I can’t wait to be back !
Stayed 7 nights in Jun 2025

10/10 Excellent

Alice

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Ziya, Levent Istanbul Turkey

Travelled with partner
Liked: Amenities, property conditions & facilities
Good hotel, but probably you do not get not what you’d expect from a Mandarin property. The concierge stuff was poor, hotel rooms need an upgrade.
Stayed 3 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Not worth the money

Concierge service was not good at all - struggled to book a restaurant for us, needed to explain it several times to different people despite emailing in advance. Emails went without reply and the concierge team didn't speak good English or actually listen to us. Room had a great view, although it required two lifts to get to, one on ea different side of the building to the other. Spa / swimming pool access was only free before 9.30am. Bathroom was good but overall the furnishings inn the room were dated and the bathroom door was awkward to shut. I expected more for the price. The Palace was cheaper and the service was far superior and a much better room.
Stayed 1 night in May 2025

10/10 Excellent

Risal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect
Stayed 2 nights in Apr 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mandarin Oriental Tokyo was a fantastic way to begin our Tokyo tour! We stayed here for 4 nights prior to our cruise and absolutely loved the hotel. Staff was professional and delightful to be around, food was great in the restaurants and room service. Rooms were spacious, comfy and clean with amazing views of the Tokyo skyline!
Stayed 4 nights in Mar 2025

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel, great location, amazing staff.
Stayed 4 nights in Feb 2025

10/10 Excellent

Louise

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location for getting around Tokyo by subway or walking. Lounge area too small and not very inviting. At the prices if this hotel, mini bar items should be included ( except alcohol) .
Stayed 5 nights in Feb 2025

10/10 Excellent

Khara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I didn't like about this hotel. It is fabulous. So relaxing. It was hard to leave it to go out and see Tokyo; I could have stayed there the whole time! We decided that we had the best food of our trip in the Oriental lounge on 2 occasions. Would recommend this hotel to anyone.
Stayed 3 nights in Feb 2025

10/10 Excellent

Adam, Northbrook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breathtaking views. Extremely attentive and polite multilingual staff.
Stayed 1 night in Feb 2025

10/10 Excellent

Hany

Stayed 1 night in Feb 2025

10/10 Excellent

Maria Archie, Denver

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk accomodated our early arrival knowing how tired we were. I love the international feel of the staff From the front to housekeeping and the restaurant staff I would like to extend my thanks to the young man who helped us on our first day as well as to Chou and Charlene who helped us get our feet under us during first 24 hours in Tokyo This is why the Mandarin has the reputation it has.

10/10 Excellent

Keizo, Sudbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a bit surprising that the Mandarin Oriental Hotel in Tokyo isn’t as well known as some other luxury hotels near Tokyo Station. Perhaps its slightly more distant location plays a role. However, it was one of the best hotels I’ve stayed at in Tokyo, offering a perfect blend of contemporary elegance and traditional ambiance, along with exceptional service.
Stayed 3 nights in Feb 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely five star service, location and customer service
Stayed 3 nights in Jan 2025