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Mandarin Oriental, Tokyo

Photo gallery for Mandarin Oriental, Tokyo

Sauna, hot tub, steam room, body treatments, aromatherapy
Property video
2 bars/lounges
Sauna, hot tub, steam room, body treatments, aromatherapy
Sauna, hot tub, steam room, body treatments, aromatherapy

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet-friendly
  • Air-conditioning
  • Gym

Explore the area

View map
2-1-1 Nihonbashi Muromachi, Tokyo, Tokyo-to, 103-8328
  • Place, Bank of Japan
    ‪2 min walk‬
  • Place, Tokyo International Forum
    ‪18 min walk‬
  • Place, Tokyo Imperial Palace
    ‪4 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪37 min drive‬

Room options

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

7.4 out of 10
Good
(8 reviews)
  • City view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 50 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Mandarin Grand King

Mandarin Grand King

Mandarin Grand King

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mandarin Grand Twin

Premium bedding, minibar, in-room safe, desk

Mandarin Grand Twin

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 60 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Mandarin Suite King

Premium bedding, minibar, in-room safe, desk

Mandarin Suite King

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Premier King Room

Exterior

Deluxe Premier King Room

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Premier Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Premier Twin Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 50 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Suite King

Premium bedding, minibar, in-room safe, desk

Premier Suite King

  • City view
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Corner King

Deluxe Corner King

Deluxe Corner King

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Oriental Suite King

Premium bedding, minibar, in-room safe, desk

Oriental Suite King

  • City view
  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin Suite Twin

Premium bedding, minibar, in-room safe, desk

Mandarin Suite Twin

  • City view
  • 60 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Mandarin Corner Suite King

Premium bedding, minibar, in-room safe, desk

Mandarin Corner Suite King

  • City view
  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite Twin

Premium bedding, minibar, in-room safe, desk

Premier Suite Twin

  • City view
  • 100 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • City view
  • 250 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Oriental Suite, 2 Bedrooms

Premium bedding, minibar, in-room safe, desk

Oriental Suite, 2 Bedrooms

  • Mountain view
  • 160 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Mandarin, Suite, 2 Bedrooms, Corner

Premium bedding, minibar, in-room safe, desk

Mandarin, Suite, 2 Bedrooms, Corner

  • City view
  • 150 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Premier Suite, 2 Bedrooms

Premium bedding, minibar, in-room safe, desk

Premier Suite, 2 Bedrooms

  • City view
  • 140 sq m
  • Sleeps 6
  • 4 Single Beds

View all photos for Premier Suite, 2 Bedrooms, Corner

Premium bedding, minibar, in-room safe, desk

Premier Suite, 2 Bedrooms, Corner

  • City view
  • 140 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

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About the area

Tokyo

In the heart of Tokyo, Mandarin Oriental, Tokyo is within a 5-minute drive of Tokyo Imperial Palace and Ueno Park. .This luxury hotel is 2.1 mi (3.4 km) from Tokyo Dome and 2.6 mi (4.2 km) from Sensoji Temple.

What's nearby

  • Nihonbashi Mitsui Hall - 1 min walk - 0.2 km
  • Bank of Japan - 2 min walk - 0.2 km
  • Nihombashi Mitsukoshi Main Store - 2 min walk - 0.2 km
  • Tokyo International Forum - 18 min walk - 1.6 km
  • Tokyo Imperial Palace - 4 min drive - 2.7 km

Getting around

  • Mitsukoshimae Station - 4 min walk
  • Tokyo Station - 6 min walk
  • Narita Intl. Airport (NRT) - 72 min drive

Restaurants

  • ‪日本橋 墨之栄 - ‬3 min walk
  • ‪千疋屋総本店 - ‬3 min walk
  • ‪Tully's Coffee - ‬4 min walk
  • ‪千疋屋総本店 フルーツパーラー - ‬3 min walk
  • ‪釜たけ流うどん 一寸一杯 (ちょっといっぱい) - ‬3 min walk

About this property

Mandarin Oriental, Tokyo

Mandarin Oriental, Tokyo offers 179 accommodations with DVD players and minibars. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium digital channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Tokyo hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include a 24-hour health club.

Guests under 16 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 179 guestrooms featuring minibars and flat-screen televisions. Digital programming and DVD players are provided for your entertainment, while wireless internet access (surcharge) keeps you connected. Private bathrooms with separate bathtubs and showers feature designer toiletries and bidets. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this hotel include wireless internet access (surcharge), concierge services, and gift shops/newsstands.
Grab a bite to eat at one of the hotel's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Tokyo? This hotel has 5920 square feet (550 square meters) of space consisting of conference space and 15 meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Mandarin Oriental, Tokyo has 9 restaurants on site.
Late night fare is available from 24-hour room service.

Awards and affiliations

Mandarin Oriental, Tokyo is listed in the 2021 Condé Nast Traveler Gold List of the world's best places to stay.

Property amenities

Internet

  • Available in all rooms: WiFi (JPY 1,500 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (JPY 1,500 per night)

Parking and transport

  • Covered valet parking on site (JPY 6,500 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: JPY 8,855 for adults and JPY 4,428 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 9 restaurants
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Fitness classes
  • Full-service spa
  • Pilates classes
  • Yoga classes

Family friendly

  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • Dining table
  • DVD player
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • 5,920 square feet of conference space

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Area rugs in room
  • Hardwood flooring in room
  • Lift

More

  • Ballroom
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Heating (climate-controlled)
  • Laptop-compatible safe
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 20

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of JPY 22770 per accommodation, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs only

1 total (up to 33 lbs per pet)

Pets cannot be left unattended

Restrictions apply; for more information contact the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are available for JPY 13000.0 per night

Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 8855 for adults and JPY 4428 for children
  • Fee for in-room wireless internet: JPY 1500 per night (rates may vary)
  • Fee for wireless internet in public areas: JPY 1500 per night (rates may vary)
  • Covered valet parking fee: JPY 6500 per day (in/out privileges)
  • Pet fee: JPY 22770 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 13000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Guests under 16 years old are not allowed in the fitness facility or hot tub
Guests under 16 years old are not allowed in the spa

Property is also known as

Mandarin Oriental Tokyo Hotel

Mandarin Oriental Hotel Tokyo

Mandarin Oriental Tokyo

Tokyo Mandarin Oriental

Chuo Mandarin Oriental

Mandarin Oriental Chuo

Mandarin Oriental, Tokyo Hotel Chuo

Mandarin Oriental, Tokyo Japan

Mandarin Tokyo

Mandarin Oriental Tokyo

Mandarin Oriental, Tokyo Hotel

Mandarin Oriental, Tokyo Tokyo

Mandarin Oriental, Tokyo Hotel Tokyo

Mandarin Oriental, Tokyo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 384 out of 474 reviews
Rating 8 - Good. 63 out of 474 reviews
Rating 6 - Okay. 14 out of 474 reviews
Rating 4 - Poor. 8 out of 474 reviews
Rating 2 - Terrible. 5 out of 474 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jimmy

Stayed 2 nights in Nov 2025

10/10 Excellent

Whitehouse

Liked: Cleanliness, staff & service, amenities
This is the hotel of dreams - absolutely stunning views (we could even see Mt Fuji!) and the most unreal service. This was our last stay during our honeymoon and it was so incredibly relaxing and wonderful.
Stayed 3 nights in Nov 2025

10/10 Excellent

herbert

Liked: Cleanliness, staff & service, amenities
Very good
Stayed 6 nights in Jan 2026

10/10 Excellent

Luis

Stayed 3 nights in Jan 2026

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2026

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, amenities
Mandarin Oriental Tokyo delivers genuinely warm, attentive service and has an excellent spa, along with a great central location. The rooms are spacious, which is a definite advantage in Tokyo. However, after staying at the Four Seasons, this property felt somewhat underwhelming. Some rooms and lobby areas are showing their age and would benefit from a refresh, and the mattresses were not as comfortable as expected for a hotel of this caliber. Breakfast was also disappointing—the service was slow, and the buffet was at times poorly replenished. Overall, while the service is kind and the location strong, the hotel no longer fully meets the expectations of a top-tier luxury stay and would benefit from a revamp.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jaeho

Stayed 2 nights in Dec 2025

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff, superb breakfast. Didn’t manage to get reservation at Pizza on the 38th, but it is ok, we will try next time.
Stayed 2 nights in Dec 2025

2/10 Terrible

Abdulmohsen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Poor coordination and unacceptable check-out experience I booked Mandarin Oriental, Tokyo because my first experience with the brand (Barcelona) was excellent. Unfortunately, this stay did not meet expectations. The main issue was poor internal coordination—different staff gave conflicting information and I had to follow up repeatedly for simple requests. There was also confusion with my airport taxi: I was quoted one price, but after my luggage was loaded and I was seated in the taxi, I was told a completely different amount. At check-out, we were directed to exit through the back entrance due to an official delegation, and the team attempted to move us to another taxi despite our luggage already being in the original taxi arranged by the hotel. This was extremely frustrating and made us feel like an inconvenience rather than valued guests. For a hotel at this price point and reputation, this level of service and handling is unacceptable.
Stayed 2 nights in Dec 2025

10/10 Excellent

Suzy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2025

10/10 Excellent

Nakeva

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place was immaculate and the service was out standing. The location is also perfect for train travel. Location is connected to the G12 line.
Stayed 6 nights in Dec 2025

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities
Room was good and no denying it's a very good hotel, but started to show it's age and needs a refresh
Stayed 3 nights in Nov 2025

10/10 Excellent

MARIA

Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel with very friendly and helpful staff. The location is excellent. I would definitely stay here again.
Stayed 4 nights in Nov 2025

10/10 Excellent

julie

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with first class staff and service that makes all the difference.
Stayed 5 nights in Sep 2025

10/10 Excellent

Deems, Honolulu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
first time - very impressed, but fell short of 5-stars IMHO.
Stayed 4 nights in Oct 2025

10/10 Excellent

Rotem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel The was was simple
Stayed 3 nights in Oct 2025

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing
Stayed 1 night in Oct 2025

10/10 Excellent

Ahmed

Stayed 4 nights in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remarkable service and experience.
Stayed 2 nights in Sep 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 2 nights in Sep 2025

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2025

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, property conditions & facilities
THANK YOU VERY MUCH TO MANDARIN ORIENTAL TOKYO AND THE WHOLE TEAM FOR THE SPECTACULAR HOSPITALITY AND KINDNESS. MY WIFE AND I WERE FORTUNATE TO STAY AT YOUR HOTEL. WE WILL RECOMMEND OUR FAMILY AND FRIENDS. WE WILL SEE YOU AGAIN SOON.
Stayed 3 nights in Aug 2025

10/10 Excellent

Enrique

Stayed 5 nights in Sep 2025

8/10 Good

Jean Seung

Location
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Travelled with partner
It is definitely a great place to stay. The subway station is right downstairs. Amazing department store right next door. Fantastic restaurants on site. And I could eat breakfast here everyday for the rest of my life!!!
View from our room
Lobby on 38th floor
Stayed 1 night in Aug 2025