10/10 Excellent
Edward
13 Sept 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just returned for an 8-night visit in Tokyo. Fortunately, I booked Hilton. As an American that’s never been to Japan, I found the time change, exchange rates, trains/subways, limited English, and the heat (90F–95F) hard. My advantage: I stayed at Hilton Tokyo. I always came back to a clean, well air-conditioned room. It helped me enjoy my stay; without a recharge I wouldn’t have enjoyed my trip as much. Additionally, I stayed on the 30 floor (741 sq. ft. room). I splurged and loved every minute. Seeing Mt. Fuji at sunset out my window was the bomb! The Executive Lounge came with my room. Tremendous value: endless adult beverages on the house, breakfasts, and light dinners.
The above is the cake and the icing. Here’s the cherry on top; the staff. Mr. Regivaldo Waki – Journey Ambassador (Japanese/English/Portuguese), Yurina Okada - Concierge (English) and Tomoko Aoki – Bell Captain (English). Without these three, my trip might have been a disaster. They bent over backwards looking for restaurants and niche stores. They also spent an in ordinant amount of time helping me with trains/metro and mapping it almost daily. Purchasing tickets was another gift. This was all with a genuine smile. I hated to leave the hotel—and I spend 150-300 days a year living in them. Finally, Japan is an amazing place—safe, clean, helpful and honest. Please visit Japan and the Hilton Tokyo. Once you do, ask for Mr. Waki and sit back. Yurina and Tomoko will help you with the rest.
God bless,
Edward

Edward
Stayed 8 nights in Sep 2025



































