When I first arrived at the hotel, it was several hours before check in, but they were very kind and helpful, letting me leave my suitcase until it was time to check in. When I was able to check in, my room was clean and made me feel like home. The bed was a good size, extremely comfortable and had two different sized pillows. The bathroom was clean, the tub was deep and the shampoo, conditioner, body wash and hand soap all smelled amazing! The location was perfect and centrally located downtown, with the only downside being that it was a little noisy at night. This was usually due to whatever events were going on nearby and the noise subsided at a reasonable hour. I felt safe while staying here and the location was convenient to at least three subway stations and about a 15 minute walk from Shinjuku Station. The air conditioning kept the room cool and comfortable and I looked forward to coming back to the room each night. I would 100% recommend the APA Hotel Shinjuku - Kabukicho Tower and I would definitely stay here again next time I'm in Tokyo or another APA Hotel in another location.