I returned to Hotel SUI Akasaka by ABEST this May and had another solid experience. Areeya handled check-in on the day I arrived. My flight landed nearly an hour early, and although check-in wasn’t available yet, the staff was fine with holding my luggage at the lobby. I stepped out to an Excelsior Caffé nearby while waiting.
My room was the same type as during my previous stay, just on a different floor, so it felt familiar and easy to settle into. Cleanliness and upkeep were consistent, and everything worked as expected.
Over the course of the stay, the front desk team was responsive and helpful. Natasha answered a number of questions I had, including some about getting the most out of my DisneySea visit. Taha remained cheerful and efficient—he brings good energy to the front desk. Na Hansol helped clarify details about using the Air Porter service for my return trip to Narita, especially since I had an early flight. She took the time to check with the service directly, which I appreciated.
Yin was friendly and welcoming whenever I passed through the lobby. He was busy managing things but remained professional throughout.
Check-out was smooth and handled by Natasha, Areeya, and Chingis, who all left a good final impression as I wrapped up my stay.
Overall, the hotel continues to offer a good balance of location, comfort, and dependable service. It’s well-suited for travelers looking for a reliable base in Tokyo with easy metro access and attentive staff.