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ICI HOTEL Ueno Shin Okachimachi

3.5 star property

Photo gallery for ICI HOTEL Ueno Shin Okachimachi

Reception
Front of property
Breakfast served
In-room safe, desk, iron/ironing board, free WiFi
Hallway

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Housekeeping
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View map
4-23, Taito, Taito-ku, Tokyo, Tokyo, 110-0016
  • Ueno Park
    ‪13 min walk‬
  • Sensoji Temple
    ‪3 min drive‬
  • Tokyo Skytree
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪20 min drive‬

Room options

View all photos for Run Of House, Non Smoking (Short Stay - Check in at 5PM/Check Out at 9AM) (Bed Type not guaranteed)

In-room safe, desk, iron/ironing board, free WiFi

Run Of House, Non Smoking (Short Stay - Check in at 5PM/Check Out at 9AM) (Bed Type not guaranteed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1
  • 1 Double Bed

View all photos for Single Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Single Room, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room, Non Smoking

8.6 out of 10
Excellent
(17 reviews)
  • 14 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room, Non Smoking

Deluxe Double Room, Non Smoking

Deluxe Double Room, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Run Of House, Non Smoking (Short Stay - Check in at 5PM/Check Out at 9AM) (Bed Type not guaranteed)

In-room safe, desk, iron/ironing board, free WiFi

Run Of House, Non Smoking (Short Stay - Check in at 5PM/Check Out at 9AM) (Bed Type not guaranteed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking

Twin Room, Non Smoking

9.0 out of 10
Wonderful
(28 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Large Twin Beds

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Restaurant

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  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, 1,000 reviews
The price is AU$104
18 Aug - 19 Aug
ICI HOTEL Asakusabashi

About the area

Tokyo

ICI HOTEL Ueno Shin Okachimachi is centrally located in Tokyo, a 2-minute walk from Satake Shopping Arcade and 10 minutes by foot from Ameyoko Shopping District. .This hotel is 0.7 mi (1.2 km) from Ueno Park and 1 mi (1.6 km) from Benten-Do Temple.

What's nearby

  • Ameyoko Shopping District - 9 min walk - 0.8 km
  • Ueno Park - 13 min walk - 1.2 km
  • Ueno Zoo - 15 min walk - 1.3 km
  • Sensoji Temple - 3 min drive - 2.3 km
  • Tokyo Skytree - 4 min drive - 2.9 km

Getting around

  • Shin-okachimachi Station - 2 min walk
  • Okachimachi Station - 10 min walk
  • Haneda Airport (HND) - 38 min drive

Restaurants

  • ‪ラホール 御徒町店 - ‬3 min walk
  • ‪サカエヤ - ‬3 min walk
  • ‪熊ぼっこ - ‬2 min walk
  • ‪すき家 - ‬1 min walk
  • ‪鳥笑 - ‬3 min walk

About this property

ICI HOTEL Ueno Shin Okachimachi

Hotel with a restaurant, steps from Satake Shopping Arcade
ICI HOTEL Ueno Shin Okachimachi offers 108 air-conditioned accommodations with safes and slippers. Plasma televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bidets, toilets with an electronic bidet, and complimentary toiletries.

This Tokyo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 108 air-conditioned rooms featuring plasma televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include safes and desks, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Enjoy a satisfying meal at レストラン serving guests of ICI HOTEL Ueno Shin Okachimachi. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include luggage storage, laundry facilities, and a safe deposit box at the front desk. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
レストラン - This buffet restaurant serves breakfast only.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Covered parking on site (JPY 3,000 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 1,500 for adults and JPY 1,500 for children
  • A restaurant

Restaurants on site

  • レストラン

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 1 building
  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Plasma TV

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Breakfast is not included in the breakfast rates for children ages 0-6, and can be requested onsite for the listed child breakfast fee.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 1500 for adults and JPY 1500 for children
  • Covered self parking fee: JPY 3000 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Alcohol is not served at this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

ICI HOTEL Ueno Shin Okachimachi RELIEF Tokyo
ICI HOTEL Ueno Shin Okachimachi RELIEF
ICI Ueno Shin Okachimachi RELIEF Tokyo
ICI Ueno Shin Okachimachi RELIEF
ICI Ueno Shin Okachimachi REL
Ici Ueno Shin Okachimachi
ICI HOTEL Ueno Shin Okachimachi Hotel
ICI HOTEL Ueno Shin Okachimachi Tokyo
ICI HOTEL Ueno Shin Okachimachi by RELIEF
ICI HOTEL Ueno Shin Okachimachi Hotel Tokyo

ICI HOTEL Ueno Shin Okachimachi Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 617 out of 1000 reviews
Rating 8 - Good. 303 out of 1000 reviews
Rating 6 - Okay. 52 out of 1000 reviews
Rating 4 - Poor. 20 out of 1000 reviews
Rating 2 - Terrible. 8 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ANDY

Stayed 3 nights in May 2025

10/10 Excellent

Matias

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff

Had a bit of an issue with the shipping of my luggage to my next stay, but the staff was very helpful and nice about it. I would definitely be coming back to this hotel for my next trips!
Stayed 3 nights in May 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for longer here because it was clean and close to the station!
Stayed 2 nights in May 2025

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Staff & service
Solo travellers beware—this hotel failed me when I needed help most. I stayed here twice (23/03/25–27/03/25 and 03/04/25–07/04/25). The first visit was fine, though staff were cold and the hotel felt transactional. No free water, only paid bottles. Small but clean rooms with a good Skytree view. The real issue came during my second stay, when I became severely ill with food poisoning the day before checkout. I could barely walk or stand and was vomiting violently. Despite seeing my condition, the two receptionists on duty—both women with ponytails and glasses—offered no help. I begged for medication or assistance; they refused, gesturing “no” and telling me to walk to a pharmacy or visit a hospital. I even ran outside to throw up, and still, they did nothing—not even check on me once. If not for a friend who arrived hours later with medicine, I don’t know what would’ve happened. To the manager: review CCTV from 06/04/25 at 10 a.m. and 2 p.m. to see how poorly your staff responded to a guest in distress. Their indifference made an already awful experience far worse. This hotel failed in basic duty of care. If you're traveling alone, I urge you—stay elsewhere. It’s not worth the risk and your safety is paramount.
Stayed 4 nights in Mar 2025

10/10 Excellent

Nayeli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating
Stayed 6 nights in Apr 2025

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and great for exploring the city
Stayed 5 nights in Apr 2025

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to base from for a few days in Tokyo. Lovely hotel and nice and quiet rooms. Staff were very welcoming and friendly. I have also stayed at at the other Ici location nearby and both are great, solid choices with comfy beds.
Stayed 5 nights in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

chi tak

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Ash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with decent sized rooms
Stayed 4 nights in Apr 2025

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accomodating and knowledgeable about luggage delivery service with Yamato and check-in/check-out was smooth. Their compimentary sweet honey tea bags was our fave since night time can be chilly.
Stayed 3 nights in Apr 2025

8/10 Good

Andrew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Elana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff
Stayed 3 nights in Apr 2025

10/10 Excellent

matthew l

Liked: Amenities
Great staff!! Very well located and within short walking distance from subway and many restaurants.
Stayed 6 nights in Apr 2025

10/10 Excellent

Leonora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, was very clean and the staff were super friendly and accomodating. The best thing was them storing our luggage prior to our arrival while we went to Hakone, that was a true lifesaver/economical option. Definitely would stay again! Only negatives were the street noise was pretty loud but the windows were pretty good at drowning it out.
Stayed 4 nights in Apr 2025

6/10 Okay

kevin

Travelled with family
Disliked: Amenities
This is the first hotel I have ever stayed at where they didn’t give you complementary water. Places is just too small for the price they charge. I would never stay at another ICI again. Definitely would not recommend it.
Stayed 2 nights in Apr 2025

10/10 Excellent

Gérard

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Salfaraz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is close to several train stations. A bit of a hassle getting to hotel from airport, but otherwise great for getting around Tokyo. Great area near the UENO district with lots of shopping and restaurants within a short walk from hotel. Room was very small and bed was very uncomfortable. After 3 nights on that bed, my back was in a lot of pain. All staff were very friendly and helpful when needed.
Stayed 4 nights in Apr 2025

10/10 Excellent

Nik

Stayed 1 night in Mar 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was quiet and safe. There was hot tea or instant coffee for you at the end of the evening after a long day of exploring at the front desk. The staff was pleasant and welcoming. I would stay here again.
Stayed 7 nights in Mar 2025

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Mar 2025

10/10 Excellent

Anson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to several train station which can get you anywhere in Tokyo. Lovely staff and breakfast.
Stayed 2 nights in Mar 2025

8/10 Good

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice and convenient hotel that is walking distance Okamichi station. It's walking distance to Akihabara. The room is clean but a bit small. It's a bit hard to open a full size luggage while still expecting to move around. Otherwise it's a pretty decent hotel
Stayed 4 nights in Feb 2025

8/10 Good

PUNSANGA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room is clean.
Stayed 6 nights in Mar 2025

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Feb 2025