The only complaint I’d have is not so much on the hotel as it is the elevator’s programming. It seemed to go to any floor it felt like, you’d press the button, and it’d be on floor 1 for a minute, then it’d pass your floor and go to 17, then it’d pass your floor again to go back to 1 or 2 then it’d go to 4 or 5. There were multiple elevators but it’d select the one you’re going to take as soon as you pressed the button. And if the other one was free for the whole time, too bad. There were multiple times where I was standing there waiting for literally 10 minutes, while one elevator was moving and the other 2 were completely stationary on the first floor and the 18th floor. The hotel was amazing, the staff were great, clean, convenient, comfortable, plus it was a very short walk to the train station and very close to Akihabara.