I had a decent experience at this hotel. The customer service was satisfactory, though the hotel can get quite busy. One of the standout features is its innovative self-check-in technology, which makes the process smooth and efficient.
For those who do not speak the local language, it's important to note that the washing and drying machines are located on the 14th floor inside the onsen area, with only one machine available in both the ladies' and men's sections. However, there are laundromats within walking distance that are well-kept, and when we used them, they weren’t overly busy.
I also appreciated the thoughtful amenities provided, including brushes, hair ties, yukata, and slippers, which added comfort to the stay. The location is decent, and having a restaurant café downstairs made grabbing a meal easy.
Overall, it’s a decent option with a few minor inconveniences to keep in mind.