I recently stayed at APA Hotel Kuramae for five nights. Due to uncertainty around the length of my stay and the hotel's 24-hour cancellation policy, I made five separate daily bookings on Expedia. Once I confirmed I would be staying the full duration, I emailed the hotel multiple times requesting that these bookings be consolidated into a single reservation. Unfortunately, I received no response for weeks.
In an effort to resolve this, I even asked other APA hotels (Osaka & Kyoto) I had previously stayed at to contact APA Hotel Asakusa Kuramae on my behalf. I was informed that Asakusa Kuramae confirmed they would combine the reservations. However, upon arrival, I was disappointed to find that nothing had been done, and was told I had to check in and out every day. The issue was only resolved after a senior staff member intervened.
Additionally, the check-in process was frustrating. No staff provided any guidance, leaving me to navigate the system alone. Thankfully, I was already familiar with the APA process, or it would have been even more difficult.
Perhaps the most disappointing aspect was the room itself. Despite specifically booking a non-smoking room, the hotel consistently smelled strongly of cigarette smoke throughout my stay. This left me deeply dissatisfied and regretting my decision to book this location.
I hope this feedback is taken seriously to prevent similar experiences for future guests.