6/10 Okay
ian
12 Aug 2025
Liked: Cleanliness
Disliked: Staff & service
When we checked in with our 6 month old grandson the room was occupied by other customers - which we were told should not happen with their system .... it did! In the second room we were assigned, we found a maintenance person unblocking a shower drain, when we were told he would be setting up the crib and sofa bed. When we returned to the reception the manager asked us to wait 10 minutes - which turned into 25 minutes, while they retrieved our crib from the first room and set up a sofa bed in a third room. When we eventually entered our room, there were only two towels for the 4 of us, and 2 cups and saucers. In consolation we were offered a single beverage. While waiting for the third room, the manger showed my daughter to a baby changing facility which had no paper towels. All in all, I have no hesitation in saying this was the worse check in I have ever experienced and we will never stay here again.
ian
Stayed 1 night in Aug 2025

















