Short version: Nice location, views and amenities, but got flea bites from the bed. The way they handled this situation was disappointing to say the least.
Detailed version: This hotel, with its location and views and amenities, is an excellent hotel. We loved all of these aspects of the hotel. The only unfortunate thing is the way they handled the situation. Each night I got flea bites. The first night, it was on my arm and then the second night it was on my inner thigh. I didn't have these bites during the day, but when I woke up each night I found these bites. I thought they should know and I reported it. They brought in a third party company to check the room and they said there were no pests. First of all, the bites were not severe or spread, so it was not a serious infestation. Therefore, it is entirely possible that the company did not detect the small number of pests. I don't think a company that does a sweep one afternoon is going to be able to detect the problem as well as someone who actually slept in the bed overnight for two nights. By the time I got home the itch from the bites got really serious and it was unbearable. At this very moment, they called me, happy that the third party company they hired did not find any pests. Also, they kept on emphasizing how they are such a big company. It was super annoying while I was suffering from their inability to keep their rooms free from pests, they were bragging about their "bigness." Disappointing!
