I originally booked a room for one night, but then the concert I was going to added another night, so I booked a second night. When I checked in, I told the young lady that I was actually staying 2 nights so I wanted to stay in the same room. She said she couldn't do that, and told me I would have to come back the next morning to check out and check back in. So ridiculous! Also, when I asked for my Expedia Platinum VIP Perk (20% off food coupon), she said I didn't get that since I "paid the hotel" for this reservation but my reservation for the next day qualifed. This didn't make sense because both reservations were made through Expedia the same way! So when I went again the next day to check out and check back in, same girl asked me if I wanted to stay in the same room. Of course I did! So unprofessional! She also asked if I wanted my room cleaned and I told her yes, I do want it cleaned. However, when I returned later that day to get ready for my concert, the room was NOT cleaned. I called down to guest services and he said housekeeping is gone for the day so I must have had the Do Not Disturb sign on the door. I assured him that I did not have the sign on the door and had specifically asked for it to be cleaned. He then looked up my account and said the the girl wrote down that I DECLINED to have the room cleaned. The whole situation was very upsetting and disappointing. I had a lovely time last month when I stayed here for a convention, but this time it was a total mess.