6/10 Okay
Valerie
21 Nov 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location was convenient and made it easy to get around the city, and the employees were friendly and pleasant to interact with. However, several issues made the experience less enjoyable.
The carpet in the room felt dirty, especially around the corners where I could clearly see built-up dust that had not been cleaned. The room and hallways were also very dark, and the layout felt like a maze. It was harder than expected to find my room.
I asked about the dog-sitting service listed on their website, but the staff had no information about it, which was disappointing. I also requested a printed room service menu, and the one I received turned out to be outdated. When I called to order, the actual menu was completely different.
Lastly, the remaining balance invoice was confusing. The taxes and fees were listed in a way that made it hard to understand what I was actually being charged.
Overall, the stay had potential thanks to the location and kind staff, but the lack of cleanliness, unclear information, and confusing systems made it just an average experience.
Valerie
Stayed 6 nights in Nov 2025