4/10 Poor
Siobhan
Travelled with family
28 Oct 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The balcony view was ok.... however it wasnt the best view! Staff where very rude.. especially the guy who was supposed to help with suitcases etc.... huffing and puffing for doin his job! Parking was confusing and over priced and no clear instructions to get out of car park as everywhere u needed a hotel key... so if u turned up earlier than 4pm... u were screwed. Rooms full of black mould and small double beds so really not enough bed room for 4 people.... awful sleep. Hotel surroundings full of homeless and junkies!!! Over priced and be aware that each night you are charged $30 for "complimentary " wifi and smore kit ... wifi crap and smore kit was minimal....tiny piece of chocolate... smashed up graham cracker and 2 small marshmallows. Would highly recommended staying further away as your literally only paying a premium for area in pier 39. . Beds cracked and broken and warn out.... they paint the bath cracks so when ur having a bath... pieces of paint are floating aroung.... no microwave and small fridge.. really disappointed.... cleaners pleasent enough but main check in and porter... extremely rude!!! Especially when u ask to leave suitcases.... 2 main lifts... 1 always broken (which isnt good when u of my family cant do stairs due to disabilities and we are on top floor!) Also games room out of order for 24 hours due to "private event" they care more about tips and money than the actual service they are supposed to provide
Siobhan
Stayed 4 nights in Oct 2025
































