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Citadel House Hotel

3.0 star property

Photo gallery for Citadel House Hotel

Dining
Exterior
Free WiFi
Terrace/patio
Interior

Reviews

6.0 out of 10

Popular amenities

  • Free Wi-Fi
  • Housekeeping

Explore the area

View map
55 Citadel Road, The Hoe, Plymouth, England, PL1 3AU
  • Place, Hoe Park
    ‪2 min walk‬
  • Place, Theatre Royal, Plymouth
    ‪5 min walk‬
  • Place, Plymouth Pavilions
    ‪6 min walk‬

Room options

Double Room

  • Sleeps 2
  • 1 Double Bed

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Front of property
Copthorne Hotel Plymouth
Plymouth
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available
4.2 out of 5, Very good, 1,010 reviews
The price is AU$111
includes taxes & fees
7 June - 8 June
Copthorne Hotel Plymouth

About the area

Plymouth

With a stay at Citadel House Hotel in Plymouth (Barbican), you'll be within a 15-minute drive of Dartmoor National Park and Hoe Park. .This guesthouse is 0.3 mi (0.4 km) from Bowling Green and 0.5 mi (0.7 km) from Merchant's House.
View more Guest houses in PlymouthOpens in a new window

What's nearby

  • Hoe Park - 2 min walk - 0.2 km
  • Theatre Royal, Plymouth - 5 min walk - 0.4 km
  • Plymouth Pavilions - 6 min walk - 0.6 km
  • University of Plymouth - 12 min walk - 1.1 km
  • National Marine Aquarium - 15 min walk - 1.3 km

Getting around

  • Plymouth Station - 19 min walk

Restaurants

  • ‪The Union Rooms (Wetherspoon) - ‬7 min walk
  • ‪The Bank - ‬6 min walk
  • ‪Burger King - ‬10 min walk
  • ‪Walkabout - ‬6 min walk
  • ‪Plymouth Jollof Kitchen - ‬8 min walk

About this property

Citadel House Hotel

Citadel House Hotel offers 6 accommodations with coffee/tea makers and hair dryers. Televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Guests have access to shared bathrooms. Housekeeping is provided daily.
Make yourself at home in one of the 6 guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Shared bathrooms with hair dryers are provided. Conveniences include coffee/tea makers, and housekeeping is provided daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bathroom

  • 2 shared bathrooms (in-room sinks)
  • Hair dryer

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7 PM

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

There is no front desk at this property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Property is also known as

Citadel House Hotel Plymouth

Citadel House Plymouth

Citadel House

Citadel House Hotel Plymouth

Citadel House Hotel Guesthouse

Citadel House Hotel Guesthouse Plymouth

Citadel House Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 12 out of 63 reviews
Rating 8 - Good. 15 out of 63 reviews
Rating 6 - Okay. 10 out of 63 reviews
Rating 4 - Poor. 12 out of 63 reviews
Rating 2 - Terrible. 14 out of 63 reviews

6.6/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Mason

Disliked: Cleanliness, staff & service, amenities
I Booked online i had a confirmation email !! when i got there they didn't know anything about it i also showed the women the confirmation email and still didn't get anywhere. i spent most of the night looking for a hotel to stay at but everything was booked i would not recommend this hotel at all
Stayed 1 night in Oct 2025

8/10 Good

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities
Very central to shopping and sea and park
Stayed 2 nights in Oct 2025

2/10 Terrible

Jason

Very dissapointed

On
Stayed 1 night in Oct 2025

8/10 Good

carol

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was nice, clean sheets, free of surface dust, only downsides were dust behind radiator, and grout on tiles needed a good clean. Staff were very polite, helpful and friendly. It is within a 3 minute walk of Plymouth Hoe, and 10 minutes walk from the main shopping district, with plenty of restaurants and fast food franchises. Theres also a few good public houses also. Also a short walk to Plymouth ferry. Its a lovely part of Plymouth and theres lots to be seen and lots to do in season.. out of season a little quiet.
Stayed 2 nights in Sep 2025

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked room with bathroom. They said I didn't. I new I did as always double check it has own bathroom. After argument with staff I got the room I payed for . Will NEVER STAY HERE AGAIN
Stayed 1 night in Aug 2025

6/10 Okay

A

Stayed 1 night in Sep 2025

4/10 Poor

TANYA

Stayed 2 nights in Aug 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

I enjoyed my thanks
Stayed 2 nights in Aug 2025

2/10 Terrible

Julie

Travelled with family
Worse pka e i have ever stayed
Stayed 1 night in Aug 2025

6/10 Okay

Antonio

Stayed 1 night in Aug 2025

4/10 Poor

Julia

Disliked: Property conditions & facilities
The toilet was a shared facility outside of the room so not en suite. There is no breakfast facility. Bed only
Stayed 1 night in Aug 2025

6/10 Okay

Collette

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Derek

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

UNSAFE PLACE TO STAY

There was shouting and banging from upstairs room and mentioned that was a knife involved.
Stayed 1 night in Jul 2025

8/10 Good

Darren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal for a one night stay, pretty basic but served the purpose. Owner was friendly, helpful and courteous. Parking voucher available for £10 on request.
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Dimitri

Liked: Cleanliness, staff & service, property conditions & facilities
Everything nice
Stayed 1 night in Jul 2025

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness
Clean and tidy, very friendly staff. No frills but friendly experience.
Stayed 2 nights in Jun 2025

6/10 Okay

Susannah

Liked: Cleanliness

Cheap, basic, no frills

The hotel used to offer B&B, and always had a good reputation, which was why i booked. I did not realise until we arrived that it is a shadow of its former self. Only now offering cheap room only options. The room was not en suite, i would expect that from a provider in 2025, and did not realise this at time of booking, as we would not have stayed here. The whole hotel needs updating, the room was basic, the mattress was very uncomfortable and we did not get a good nights sleep. If you are looking for basic, cheap accommodation and don't want frills then this hotel is for you. We, how,will not be staying again.
Stayed 1 night in Jun 2025

6/10 Okay

Sarha

Travelled with family
Liked: Room comfort
Very oldie worldy, place was very clean and staff we're helpful the only downside no toilet it our room just a shower, we was lucky our room was right next door to us!
Stayed 3 nights in May 2025

2/10 Terrible

Melanie

Business traveller
Disliked: Cleanliness
Was told was having a share bathroom that was not stated on the booking so had to pay extra and it also said we had we had breakfast included on arrival the man said there was mo breakfast. Couldn’t wait to leave.
Stayed 1 night in Jun 2025

8/10 Good

Lynda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a good location for what we needed!
Stayed 1 night in Jun 2025

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Weekend

We went to Plymouth to be there for the last game of the season for Leeds United and Leeds won and got crowned the champions of the league and where promoted to the Premier League. It was a hot sunny weekend and the hotel was in the city centre and all was fantastic.
Stayed 2 nights in May 2025

6/10 Okay

Mark

Liked: Staff & service
We got to the hotel changed rooms as there was only a shower and had to walk to a differnt area for the toilet. . So had to pay extra for a room with a shower and toilet thatand its a bit dated.
Stayed 1 night in May 2025

2/10 Terrible

briony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Ryan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Although the host was pleasant and welcomed us … the hotel is totally in a shambles , our rooms bed was held together by parcel tape and there were no sockets next to bed only one double near the sink next tithe window Shelves were falling off the walls , decor was tired and paper cracked and hanging off the walls , the shower head was filthy and rusty and there were only enough tea bags fir one cup each Felt grotty and I had another trip booked here iv now cancelled it such a shame really , The signs says hotel is under improvements but the mats no excuse for the poor condition and state of our room and general areas . The framed pictures up the bathroom had melted n buckled out of their frames with the heat in the bathroom just left there to rot Nice building too very neglected The wi fi was confusing too so used my own .
Stayed 1 night in Apr 2025