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Hotel Indigo Liverpool City Centre by IHG

4.0 star property

Photo gallery for Hotel Indigo Liverpool City Centre by IHG

Breakfast, lunch and dinner served
Reception
Breakfast, lunch and dinner served
Exterior
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Room service
  • Air conditioning

Explore the area

Map
10 Chapel Street, Liverpool, England, L3 9AG
  • Liverpool Pier Head Ferry Terminal
    ‪4 min walk‬
  • Cavern Club
    ‪5 min walk‬
  • Royal Albert Dock
    ‪9 min walk‬
  • Liverpool (LPL-John Lennon)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed (Stocked Minibar)

Room amenity

Standard Room, 1 Double Bed (Stocked Minibar)

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Hypo-allergenic bedding, free minibar, in-room safe, desk

Standard Room, 2 Single Beds

  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Double Bed

Hypo-allergenic bedding, free minibar, in-room safe, desk

Premium Room, 1 Double Bed

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 2 Single Beds

Hypo-allergenic bedding, free minibar, in-room safe, desk

Premium Room, 2 Single Beds

  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Liverpool

A stay at Hotel Indigo Liverpool City Centre by IHG places you in the heart of Liverpool, within a 10-minute walk of Liverpool ONE and Liverpool Pier Head Ferry Terminal. .This boutique hotel is 0.6 mi (1 km) from Royal Albert Dock and 0.3 mi (0.5 km) from Cavern Club.

What's nearby

  • Liverpool Pier Head Ferry Terminal - 4 min walk - 0.4 km
  • Cavern Club - 5 min walk - 0.4 km
  • Liverpool ONE - 5 min walk - 0.4 km
  • Royal Albert Dock - 9 min walk - 0.8 km
  • The Beatles Story Museum - 12 min walk - 1.1 km

Getting around

  • Moorfields Station - 4 min walk
  • John Lennon Airport (LPL) - 33 min drive

Restaurants

  • ‪Rudy's - ‬4 min walk
  • ‪Hooters - ‬3 min walk
  • ‪Ma Boyles Oyster Bar - ‬2 min walk
  • ‪Moose Coffee - ‬3 min walk
  • ‪Pret a Manger - ‬1 min walk

About this property

Hotel Indigo Liverpool City Centre by IHG

Hotel with bars, a short walk to Liverpool ONE
Hotel Indigo Liverpool City Centre by IHG offers 151 accommodations with free minibar items and laptop-compatible safes. LCD televisions are featured in guestrooms.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This Liverpool hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 151 guestrooms featuring free minibar items and LCD televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Marco Pierre White, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Full breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:30 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:30 AM and 11:30 AM.
Marco Pierre White - This steakhouse serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
The Cotton Lounge - This cocktail bar serves light fare only. Open daily.
24-hour room service is available.

Languages

English, Italian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (GBP 8 per night); discounts available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:30 AM on weekends; GBP 17.50 per person
  • 2 bars/lounges
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Marco Pierre White
  • The Cotton Lounge

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift (109 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 40.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: GBP 2.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 17.50 per person
  • Nearby parking fee: GBP 8.00 per night(1640 ft away; open 24 hours)
  • Late check-out fee: GBP 40.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Indigo Liverpool City Centre
Indigo Liverpool City Centre
Indigo Liverpool City By Ihg
Hotel Indigo Liverpool City Centre
Hotel Indigo Liverpool City Centre by IHG Hotel
Hotel Indigo Liverpool City Centre an IHG Hotel
Hotel Indigo Liverpool City Centre by IHG Liverpool
Hotel Indigo Liverpool City Centre by IHG Hotel Liverpool

Hotel Indigo Liverpool City Centre by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 654 out of 1003 reviews
Rating 8 - Good. 257 out of 1003 reviews
Rating 6 - Okay. 55 out of 1003 reviews
Rating 4 - Poor. 21 out of 1003 reviews
Rating 2 - Terrible. 16 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Sarah

Unfortunately when we arrived, the hotel reception had booked someone else into our allocated room. After some concerns and time, we were reassured that it was a clerical error and not to be concerned that someone had used our ID in any way. After telling us the hotel was full for the evening we were found a room and offered a complimentary drink. The reception staff later rang our room to say the confusion had occurred due to a similar sound name. It was very concerning that someone could go through the whole checking in/credit card/address and signature system and this error not have been sighted. We have enjoyed staying at the Indigo hotels in the UK but this incident has unnerved us for further bookings.
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Feb 2025

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Phil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with handy NCP parking nearby. Good rooms and facilities, comfy bed, lovely staff on reception. One star off for one rude member of staff in the breakfast dining area; the rest were great. Would definitely stay again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Katelyn

Stayed 2 nights in Feb 2025

2/10 Terrible

Simon

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Trevor

Business traveller
Disliked: Amenities, property conditions & facilities
Good location. But not a 4 star hotel. Reception, lobby, lounge quite nice and the Marco Pierre White restaurant is a nice touch. But rooms and general facilities are pretty basic with simple furniture, coffee sachets etc. pretty much what you’d expect from a travelodge or holiday inn (part of IHG) for a much better rate. Rooms have poor sound proofing and I could hear word for word the TV next door.
Stayed 3 nights in Mar 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Cristina

Stayed 1 night in Feb 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in a fantastic location! Close to the Beatles statue and the Royal Albert Docks. A few restaurants close by made for easy and tasty meals during my stay. The hotel lobby was designed well too. I wish the bathrooms were a bit cleaner but really no problems with the hotel at all.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly professional service
Stayed 2 nights in Feb 2025

10/10 Excellent

VM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, very friendly helpful staff
Stayed 1 night in Mar 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mel

Stayed 1 night in Feb 2025

6/10 Okay

Ian

Liked: Staff & service
Disliked: Cleanliness, room comfort
Staff really freindly and helpful, our room was rather in the need of a re-vamp. The flooring around the bed was chipped and lifting, the vaux leather on the bed base was peeling off, mattress and pillows were VERY soft and needed replacing, under the wardrobe had not been cleaned in a while, thick with dust
Stayed 1 night in Feb 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem in heart of Liverpool

Great hotel, excellent staff, will be back
Stayed 1 night in Feb 2025

6/10 Okay

Anne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Good location but service not great

Hotel is in a good location, but the service was lacking. Check-in opened at 3pm and we arrived at 3:30pm to be told no rooms were ready and it would be about 10mins. 20mins later we were told the same thing, in the meantime plenty of other guests checked in and got there keys. At 4:20pm we eventually got the keycard without any apology. The room was comfortable but very warm, the air-con didn’t seem to be working that well. We didn’t bother with breakfast even though it was included in our rate so cannot comment on that. We had the same member of staff checking us out as had checked us in and felt the customer service was somewhat lacking.
Stayed 1 night in Feb 2025

10/10 Excellent

Charlotte

Stayed 1 night in Feb 2025

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty unkept room

Upon arrival at the hotel, we checked in only to be told our room type was no longer available and the only room we could have was 327, an accessible room. We dropped our bags in the room and left for our restaurant booking. Upon our return we realised the bed was not a double but single mattresses pushed together. The bedroom wall was full of stains around the bin area. The toilet / shower room was awful. No seat cover on the toilet. No drain cover for the shower floor. A hair bobble/elastic holding the shower head in place. I reported all this at check out. The reply from the 2 staff …. “Thanks for letting us know, we will inform housekeeping. It shouldn’t be like that.” That’s really not enough This booking to celebrate our wedding anniversary and we are leaving so disappointed.
Stayed 1 night in Feb 2025

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Velencia

Stayed 2 nights in Feb 2025

10/10 Excellent

Imelda

Liked: Cleanliness, staff & service, property conditions & facilities
The location is fantastic, situated in the heart of the city and close to all the iconic landmarks in Liverpool. Plus, the staff is incredibly friendly.
Stayed 2 nights in Feb 2025