The Westin Maui Resort & Spa, Ka'anapali

4.5 star property

Photo gallery for The Westin Maui Resort & Spa, Ka'anapali

Property amenity
Property video
Premier Suite, 1 Bedroom, Non Smoking (Hokupa'a Tower, Premier Suite)
Property amenity
On the beach, beach cabanas, sun-loungers, beach umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Hot tub
  • Pool

Explore the area

View map
2365 Kaanapali Pkwy, Lahaina, HI, 96761
  • Kaanapali Beach
    ‪2 min walk‬
  • Whalers Village
    ‪3 min walk‬
  • Black Rock
  • Kahului, HI (OGG)
    ‪51 min drive‬

Room options

Premium Room, 1 King Bed, Non Smoking, Resort View (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed with Sofa bed, Roll-in Shower (Mobility Accessible, Hokupa'a Tower)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Premium Room, 1 King Bed, Non Smoking, Resort View (Mobility Accessible, Roll-In Shower)

  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Resort View (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed

Club Room, 2 Queen Beds, Non Smoking, Balcony (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking, Ocean View (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Non Smoking, Oceanfront (Balcony)

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 2 Bedrooms, Non Smoking (Kukahi)

  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Club Room, 2 Queen Beds, Non Smoking, Balcony (Mobility Accessible, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Balcony (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking, Ocean View (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Non Smoking, Ocean View (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Balcony (Balcony)

8.2 out of 10
Very good
(43 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Resort View

8.8 out of 10
Excellent
(18 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-In Shower)

  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Superior Room, 2 Queen Beds, Non Smoking, Ocean View (Balcony)

8.6 out of 10
Excellent
(7 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Superior Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

9.0 out of 10
Wonderful
(14 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking, Lanai (Hokupa'a Tower, Extended Lanai)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking (Kukahi Sundeck Room, Adults Only,)

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Queen Beds, Non Smoking, Resort View

8.8 out of 10
Excellent
(3 reviews)
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking, Ocean View

9.4 out of 10
Exceptional
(25 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Lanai (Hokupa'a Tower, Extended Lanai)

  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

8.8 out of 10
Excellent
(34 reviews)
  • 29 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking, Ocean View (Balcony)

9.6 out of 10
Exceptional
(4 reviews)
  • 37 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking (View)

7.6 out of 10
Good
(11 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Premier Suite, 1 Bedroom, Non Smoking (Hokupa'a Tower, Premier Suite)

10.0 out of 10
Exceptional
(1 review)
  • 78 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite, Non Smoking (Kukahi)

7.0 out of 10
Good
(2 reviews)
  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Suite, 1 Bedroom, Non Smoking, Ocean View (Hokupa'a Tower, Luxury Suite)

  • 80 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 Bedroom, Balcony, Ocean View (Hokupa'a Tower)

  • 130 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Room, 2 Queen Beds, Non Smoking, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Luxury Room, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • 37 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Non Smoking, Oceanfront (Balcony)

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Oceanfront (Balcony)

10.0 out of 10
Exceptional
(3 reviews)
  • 37 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Kaanapali

When you stay at The Westin Maui Resort & Spa, Ka'anapali in Kaanapali, you'll be on the beach, just steps from Kaanapali Beach and 5 minutes by foot from Whalers Village. .This beach hotel is 0.4 mi (0.7 km) from Kaanapali Kai Course at Kaanapali Golf Resort and 0.9 mi (1.5 km) from Black Rock.

What's nearby

  • Kaanapali Beach - 2 min walk - 0.2 km
  • Whalers Village - 3 min walk - 0.3 km
  • Kaanapali Kai Course at Kaanapali Golf Resort - 7 min walk - 0.6 km
  • Kaanapali Golf Courses - 7 min walk - 0.6 km
  • Kapalua Beach - 13 min drive - 12.1 km

Getting around

  • Kahului Airport (OGG) - 49 min drive

Restaurants

  • ‪Monkeypod Kitchen by Merriman - ‬5 min walk
  • ‪Leilani's on the Beach - ‬6 min walk
  • ‪Hula Grill Kaanapali - ‬7 min walk
  • ‪Island Vintage Coffee - ‬4 min walk
  • ‪Haagen-Dazs Whalers Village - ‬5 min walk

About this property

The Westin Maui Resort & Spa, Ka'anapali

Luxury hotel on the beach, with 3 outdoor pools
The Westin Maui Resort & Spa, Ka'anapali offers 759 air-conditioned accommodations with iPod docking stations and safes. Rooms open to lanais. Beds feature pillowtop mattresses. 42-inch LED televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

This Kaanapali hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered on request and change of bedsheets can be requested.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Heavenly Spa by Westin has 3 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include hot stone massages, Swedish massages, and facials. The spa is open daily.
Make yourself at home in one of the 759 air-conditioned rooms featuring iPod docking stations and LED televisions. Your room comes with a pillowtop bed. Rooms have private lanais. Complimentary wired internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a waterslide, and a 24-hour fitness center. This hotel also features concierge services, gift shops/newsstands, and a hair salon.
Enjoy Hawaiian cuisine at Waicoco, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Kaanapali? This hotel has 3924 square feet (365 square meters) of space consisting of conference space and 20 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Waicoco - This beachfront fine-dining restaurant specializes in Hawaiian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Hale Moolelo - This beachfront bar specializes in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Hale A - This poolside bar serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Mahele Market & Eatery - This café is located by the pool. Guests can enjoy alfresco dining (weather permitting). Open daily.
Wailele Luau - This theme restaurant specializes in Hawaiian cuisine and overlooks the garden. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Late night fare is available from 24-hour room service.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle up to 3 miles
  • Parking on site (USD 45 per day; includes in/out privileges)
  • Valet parking on site (USD 50 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 18 to 25 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hale A
  • Hale Moolelo
  • Mahele Market & Eatery
  • Waicoco
  • Wailele Luau

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • 36-hole adjacent golf course
  • Art gallery
  • Children's club
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Sailing
  • Shopping centre
  • Snorkelling
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's club (surcharge)
  • Free cot
  • Grocery/convenience store
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 20 meeting rooms
  • 24-hour business centre
  • 3,924 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 11 floors
  • 2 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 57.80 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • Internet access
  • Phone calls
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 18 to 25 per person
  • Airport shuttle fee: USD 80
  • Airport shuttle fee per child: USD 80
  • Self parking fee: USD 45 per day (in/out privileges)
  • Valet parking fee: USD 50 per day (in/out privileges)
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA 057-397-0432-01
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children 4 years and older for breakfast when sharing existing bedding.

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Maui Westin
Maui Westin Resort
Westin Maui
Westin Maui Lahaina
Westin Maui Resort
Westin Maui Resort Lahaina
Westin Resort Maui
Westin Maui Resort Ka'anapali Lahaina
Westin Maui Ka'anapali Lahaina
Westin Maui Resort Ka'anapali
Westin Maui Ka'anapali
Westin Lahaina
Westin Maui Resort Spa
Westin Maui Resort And Spa
Westin Maui Resort And Hotel Lahaina
The Westin Maui Resort & Spa
Ka'Anapali Lahaina
Westin Maui Hotel
Lahaina Westin
The Westin Maui Resort Spa
The Westin Maui Resort Spa Ka'anapali
The Westin Maui Resort Spa Ka'anapali
The Westin Maui Resort & Spa, Ka'anapali Hotel
The Westin Maui Resort & Spa, Ka'anapali Lahaina
The Westin Maui Resort & Spa, Ka'anapali Hotel Lahaina

The Westin Maui Resort & Spa, Ka'anapali Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 653 out of 919 reviews
Rating 8 - Good. 143 out of 919 reviews
Rating 6 - Okay. 63 out of 919 reviews
Rating 4 - Poor. 26 out of 919 reviews
Rating 2 - Terrible. 34 out of 919 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food. Great activities around the property. Prime beach location. Lots of food and shops close to the area.
Stayed 7 nights in May 2025

6/10 Okay

Kendall

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a decent property. It is annoying that you pay over $600 a night for a room but then also have to pay for beach chairs, umbrellas, etc on top of that. Those types of items should be included in the resort fee so that was super money-grab feeling. I wish there was a buffet breakfast but there was only sit down and order at Ulu for breakfast really. I feel this place is geared more toward kids/families than couples. It was pretty but nothing write-home worthy.
Stayed 2 nights in May 2025

8/10 Good

Beruk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 6 nights in May 2025

10/10 Excellent

ALI, austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Mathew Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

James, Los Gatos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, right next to Whalers Village
Stayed 5 nights in May 2025

10/10 Excellent

David, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping staff was the best I've encountered. All other staff were very professional, helpful, and very friendly.
Stayed 7 nights in Apr 2025

10/10 Excellent

Amari

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!!
Stayed 7 nights in Apr 2025

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Ushmey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel on the strip

It was amazing ! Worth it!
Stayed 4 nights in Apr 2025

10/10 Excellent

Purvi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property but limited vegetarian options. Onsite restaurants don’t make modifications to the menu options
Stayed 4 nights in Apr 2025

10/10 Excellent

Bertha

Stayed 4 nights in Apr 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Carey

Stayed 2 nights in Apr 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

BRENT STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing and fun resort great location on the beach.
Stayed 4 nights in Apr 2025

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

4/10 Poor

Inna

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was not very satisfied with my stay at this hotel. My family had planned to spend our vacation here along with two other families of our friends — a total of 12 people. We booked our rooms several months in advance and provided specific requests regarding our accommodations. When my family and I arrived first, we were assigned a room with a view almost entirely of the parking lot near the hotel’s main entrance. As a result, we constantly heard the noise of cars from inside the room. My son has asthma, and our doctor recommended a change of climate to help him feel better. To follow this advice, we needed to keep the balcony door open for fresh air. However, due to the heavy noise and car exhaust fumes, it was impossible. Additionally, the lock on the bathroom door was broken. I immediately went to the front desk to ask for assistance. The staff member told me that if I was unhappy, I should call Expedia and cancel my reservation. We had just flown 5.3 hours to get there and had planned to enjoy a vacation with friends who had booked rooms at the same hotel to be with us. I asked to speak with a manager, but I was told that all managers were in a meeting and that someone would call me back. No specific time was given, even after I asked for clarification. During our entire 7-day stay, no one ever contacted me. As for the broken bathroom door — it was repaired once, but the next day it was broken again. I am very disappointed with the level of service provided at this hotel.
Stayed 7 nights in Apr 2025

10/10 Excellent

Canab

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Champagne

Liked: Property conditions & facilities
It was great had amazing views and the aloha workers at the hotel were so helpful especially going alone as a single traveler from seattle as a female i felt safe and good hands
Stayed 3 nights in Apr 2025

4/10 Poor

Nataliia

Disliked: Staff & service
Stayed 3 nights in Apr 2025

8/10 Good

Eve

Stayed 6 nights in Mar 2025

10/10 Excellent

Ringo

Stayed 5 nights in Apr 2025