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'Alohilani Resort Waikiki Beach

5.0 star property

Photo gallery for 'Alohilani Resort Waikiki Beach

Fireplace
Property video
View from room
Sun deck
Beach/ocean view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
2490 Kalakaua Avenue, Honolulu, HI, 96815
  • Place, Waikiki Beach
    ‪2 min walk‬
  • Place, Kuhio Beach
    ‪3 min walk‬
  • Place, International Market Place
    ‪5 min walk‬
  • Airport, Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪17 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Ocean View (Diamond Head Ocean View, roll shower)

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Suite, 1 King Bed with Sofa bed, Ocean View (Diamond Head Ocean View, roll shower)

  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Ocean View, Oceanfront

View from room

Suite, 1 King Bed with Sofa bed, Ocean View, Oceanfront

  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(14 reviews)
  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed, Ocean View

  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed, Ocean View

  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 2 Queen Beds, Ocean View

8.4 out of 10
Very good
(11 reviews)
  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Classic Room, 1 King Bed

8.4 out of 10
Very good
(18 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Classic Room, 1 King Bed

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Classic Room

  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Classic Room, 2 Queen Beds

7.6 out of 10
Good
(15 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View (Diamond Head Ocean View)

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed, Ocean View (Diamond Head Ocean View)

8.0 out of 10
Very good
(4 reviews)
  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Diamond Head Ocean View)

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed, Ocean View (Diamond Head Ocean View)

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Diamond Head Ocean View)

View from room

Room, 2 Queen Beds, Ocean View (Diamond Head Ocean View)

8.4 out of 10
Very good
(6 reviews)
  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 King Bed, Oceanfront (View)

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Premier Room, 1 King Bed, Oceanfront (View)

7.6 out of 10
Good
(9 reviews)
  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds, Oceanfront (View)

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Premier Room, 2 Queen Beds, Oceanfront (View)

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Partial Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed, Partial Ocean View

9.6 out of 10
Exceptional
(5 reviews)
  • Partial ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 2 Queen Beds, Partial Ocean View

7.8 out of 10
Good
(6 reviews)
  • Partial ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mountain View (Waikiki Mountain View)

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed, Mountain View (Waikiki Mountain View)

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View (Waikiki Mountain View)

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 2 Queen Beds, Mountain View (Waikiki Mountain View)

8.6 out of 10
Excellent
(14 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Classic Room, 2 Queen Beds

7.0 out of 10
Good
(2 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Classic Room, 2 Queen Beds

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 2 Queen Beds, Oceanfront (Grab Bars)

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Premier Room, 2 Queen Beds, Oceanfront (Grab Bars)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 2 Queen Beds, Oceanfront (Accessible)

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Premier Room, 2 Queen Beds, Oceanfront (Accessible)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Premier Suite, Multiple Beds

  • Ocean view
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

Suite, 1 King Bed with Sofa bed, Ocean View (Diamond Head Ocean View, Bath bars)

  • Ocean view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed, Mountain View (Waikiki View, Roll in shower)

  • Mountain view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Classic Suite, 1 King Bed

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed with Sofa bed, Ocean View, Oceanfront (Roll in shower)

  • Ocean view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Hyatt Regency Waikiki Beach Resort & Spa
Waikiki
  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
4.5 out of 5, Wonderful, 4,888 reviews
The price is AU$538
includes taxes & fees
12 Apr - 13 Apr
Hyatt Regency Waikiki Beach Resort & Spa

About the area

Honolulu

With a stay at 'Alohilani Resort Waikiki Beach in Honolulu (Waikiki), you'll be steps from Kuhio Beach and 4 minutes by foot from Duke Kahanamoku Statue. .This beach resort is 0.6 mi (0.9 km) from Honolulu Zoo and 0.9 mi (1.5 km) from International Market Place.
View more Resorts in HonoluluOpens in a new window

What's nearby

  • Duke Kahanamoku Statue - 2 min walk - 0.2 km
  • Waikiki Beach - 2 min walk - 0.2 km
  • Kuhio Beach - 3 min walk - 0.3 km
  • International Market Place - 5 min walk - 0.5 km
  • Honolulu Zoo - 8 min walk - 0.8 km

Getting around

  • Hālaulani / Leeward Community College Station - 25 min drive
  • Daniel K. Inouye Intl. Airport (HNL) - 31 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Kai Coffee - ‬2 min walk
  • ‪Eggs ‘n Things – Waikiki Beach “Eggspress” - ‬2 min walk
  • ‪M.A.C. 24/7 - ‬3 min walk
  • ‪Momosan Waikiki - ‬1 min walk

About this property

'Alohilani Resort Waikiki Beach

'Alohilani Resort Waikiki Beach offers 839 accommodations with laptop-compatible safes and espresso makers. Rooms open to furnished lanais. Beds feature pillowtop mattresses. 50-inch flat-screen televisions come with premium cable channels and pay movies.

Rooms have partially open bathrooms. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottled water and irons/ironing boards. Microwaves, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 839 guestrooms featuring espresso makers and flat-screen televisions. Your room comes with a pillowtop bed. Rooms have private furnished lanais. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms have complimentary toiletries and hair dryers.
Enjoy a range of recreational amenities, including an outdoor pool, a hot tub, and an outdoor tennis court. Additional features at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at Kai Coffee, one of the resort's many dining establishments, which include 5 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a computer station, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Kai Coffee - Onsite coffee shop.
Longboard Club Lounge - Overlooking the ocean, this buffet restaurant specializes in American cuisine and serves breakfast and light fare. Guests can enjoy drinks at the bar. Open daily.
Swell Pool Bar Restaurant - This poolside restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Momosan - This restaurant specializes in Asian cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Morimoto Asia - Overlooking the ocean, this restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 50 per day)
  • Secured, covered valet parking on site (USD 65 per day; includes in/out privileges)
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 40 to 40 for adults and USD 20 to 20 for children
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Kai Coffee
  • Longboard Club Lounge
  • Momosan
  • Morimoto Asia
  • Swell Pool Bar Restaurant

Things to do

  • Designer stores
  • Fitness classes
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Personal motorised watercraft
  • Pilates classes
  • Shopping
  • Yoga classes

Family friendly

  • Dining table
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Microwave on request
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 38 floors
  • Ballroom
  • Banquet hall
  • Built in 1971
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 100.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per night
  • Utility fee: USD 2.00 per accommodation, per night
  • Resort fee: USD 64.10 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 40 to 40 for adults, and USD 20 to 20 for children
  • Covered self parking fee: USD 50 per day (in/out privileges)
  • Covered valet parking fee: USD 65 per day (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room microwave fee: USD 50 per stay
  • Rollaway bed fee: USD 100.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-114-954-4448-01
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property collects an hourly fee for late check-out.
Property Registration Number 260260200000

We should mention

Pool access available from 8 AM to 10:00 PM
Parking height restrictions apply

Property is also known as

Beach Pacific Hotel
Pacific Beach Honolulu
Alohilani Resort
Pacific Beach Hotel Honolulu
Pacific Beach
Hotel Pacific Beach
Pacific Beach Hotel At Waikiki
Pacific Beach Hotel Hawaii/Honolulu
Alohilani Waikiki Beach
Alohilani
Alohilani Resort Waikiki Beach
Pacific Beach Hotel
'alohilani Waikiki Honolulu
'Alohilani Resort Waikiki Beach Resort
'Alohilani Resort Waikiki Beach Honolulu
'Alohilani Resort Waikiki Beach Resort Honolulu

'Alohilani Resort Waikiki Beach Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2280 out of 3835 reviews
Rating 8 - Good. 782 out of 3835 reviews
Rating 6 - Okay. 430 out of 3835 reviews
Rating 4 - Poor. 202 out of 3835 reviews
Rating 2 - Terrible. 141 out of 3835 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

kathlene

Liked: Cleanliness, property conditions & facilities
Staff very accommodating and worked with us when rooms were not as purchased. Great views and very clean.
Stayed 5 nights in Dec 2025

8/10 Good

Dechen, Irvine

Stayed 6 nights in Dec 2025

10/10 Excellent

Stephen, Thornhill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the daily offer of 2 beach chairs and umbrella (among other items) was wonderful. We had a great family vacation at the resort.
Stayed 8 nights in Dec 2025

6/10 Okay

Healim

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Staff was friendly, location was amazing but overall too out dated and room was very dirty. Sink and bathtub was not draining
Stayed 8 nights in Dec 2025

8/10 Good

Jason

The staff were wonderful! The hotel is also in a perfect location, right on Waikiki. I would stay again. My only negative experience was the size of the bathroom, very tiny, only reason for 4 and not 5 stars.
Stayed 2 nights in Dec 2025

10/10 Excellent

Otakar

Stayed 6 nights in Dec 2025

6/10 Okay

Lisa

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Overall, my stay was good. However, I felt the cleanliness of the common spaces on the room floors could have been better. I saw a palmetto bug in the hallway (though not uncommon for an island), but I also saw a roach in my bathroom which I thought was unacceptable. Additionally, there were a few days where Swell/Pool bar were significantly understaffed and the wait for an elevator was so lengthy at times, I resorted to using the stairs. For the cost of our stay along with the hefty daily resort fee, I hoped our experience would have been better. Nevertheless, the staff were very friendly and fairly accommodating and my deep tissue massage at the spa was excellent.
Stayed 7 nights in Dec 2025

10/10 Excellent

Irai

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff and views
Stayed 7 nights in Dec 2025

6/10 Okay

Mong Han, EVERTTE

Travelled with family
Liked: Cleanliness, property conditions & facilities
There was no ventilation fan in the bathroom. The sink was not draining water. Had to call maintenance to fix the plumbing. The rest of the trip is fine.
Stayed 6 nights in Dec 2025

10/10 Excellent

Haihong

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really good
Stayed 9 nights in Dec 2025

2/10 Terrible

Lien

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom is a tub bathroom and is too small. And the toilet has urine order
Stayed 6 nights in Dec 2025

8/10 Good

Ken C.

Liked: Cleanliness, amenities, property conditions & facilities
G
Stayed 7 nights in Dec 2025

10/10 Excellent

Dennis Parker

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort with beautiful views
Stayed 7 nights in Dec 2025

4/10 Poor

Jesus M

Stayed 10 nights in Dec 2025

10/10 Excellent

Dani

Stayed 3 nights in Dec 2025

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel overall is fine, and probably among the nicer you can stay if you have a family in tow and don't want to spend an absolute fortune. That said, it's not exactly the luxury experience you would generally expect from something that is noted as a "five star" hotel. There is no real room service, you basically grubhub from one of the onsite restaurants - a pool bar or ramen. There is no hotel bar, which seems like a fairly glaring omission for... nearly any hotel, let alone five stars. The staff, while very friendly, weren't stellar at their jobs - there was at least one thing missing or incorrect every day with the cleaning. They just left a pile of towels and/or forgot to leave new towels and/or forgot to take out the trash. It wasn't horrible but again for the price and "five star" rating, seemed like a gross oversight. It does have a lot of families so you shouldn't expect any relaxing time by the pool. The kids run rampant and parents don't do anything to corral them, so again - it's fine, just don't be fooled by its description. If you expect luxury, I wouldn't go here. If you want something really nice and convenient and have kids, I see this being a great fit.
Stayed 4 nights in Dec 2025

8/10 Good

Einat

Stayed 5 nights in Dec 2025

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was great!
Stayed 2 nights in Dec 2025

8/10 Good

Paul

Staff were great
Stayed 7 nights in Dec 2025

4/10 Poor

Simon

Stayed 2 nights in Dec 2025

6/10 Okay

Simon

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Rooms old. Bathroom gross.
Stayed 5 nights in Dec 2025

10/10 Excellent

Luis

Stayed 7 nights in Dec 2025

10/10 Excellent

Jai

Liked: Cleanliness, amenities, property conditions & facilities
Great everything
Stayed 1 night in Dec 2025

2/10 Terrible

April

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities
The hotel's main areas were nice and well maintained HOWEVER, we found an actual ROACH in our guest room (we were next to an unkept maid service storage room). The guest room was bare minimum for the price we paid. The room smelled wet upon entry, the phone in the room was inoperable and would not connect to guest services. The iron was rusted. The balcony had dingy plastic chairs. We had to walk BLOCKS to get the "complimentary" beach chairs/umbrellas only to be told they were all out. There were long waits for elevators to the guest floors. The "spa" is attached to the gym so you'll have to walk pass ppl (mostly men) in your spa robe from the "spa" locker room in order to get to the massage rooms. The "spa" lockers were sticky/dirty. The "spa" offered minimal services (no sauna, no whirlpool). The property advertised rooftop activities such as a basketball/tennis court and batting range HOWEVER none of the equipment was avaliable (appeared to possibly be stored in pad locked cabinets). The pool is small and doesn't get sun. Also, theres a dining club area and laundry onsite that most guest aren't told about. The best I can say...the Swell lounge had nice live music and the hotel is in a convenient walkable area. They charged my card upfront a $52 per night resort fee and placed an additional $500 deposit hold for subpar services. For the roach in my room they refunded part of the resort fee and offered $100 resort credit but all said/done, I will not book this hotel again.
Stayed 8 nights in Dec 2025