See all properties
Save

'Alohilani Resort Waikiki Beach

5.0 star property

Photo gallery for 'Alohilani Resort Waikiki Beach

Fireplace
Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace
5 restaurants, breakfast, lunch, dinner served; American cuisine
Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace
Outdoor pool, open 8 AM to 10:00 PM, pool cabanas (surcharge)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking available

Explore the area

Map
2490 Kalakaua Avenue, Honolulu, HI, 96815
  • Waikiki Beach
    ‪2 min walk‬
  • International Market Place
    ‪5 min walk‬
  • Honolulu Zoo
    ‪8 min walk‬
  • Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪30 min drive‬

Room options

View all photos for Classic Room, 2 Queen Beds, Bathtub Grab Bars

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Classic Room, 2 Queen Beds, Bathtub Grab Bars

  • 31.4 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds, Roll-in Shower

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Classic Room, 2 Queen Beds, Roll-in Shower

  • 31.4 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Waikiki Mountain View)

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 2 Queen Beds (Waikiki Mountain View)

  • Mountain view
  • 31.4 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Roll-in Shower, Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed, Roll-in Shower, Ocean View

  • Ocean view
  • 31.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 2 Queen Beds, Ocean View

  • Ocean view
  • 31.4 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Bathtub Grab Bars, Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed, Bathtub Grab Bars, Ocean View

  • Ocean view
  • 31.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed, Ocean View

  • Ocean view
  • 31.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Bathtub Grab Bars

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Classic Room, 1 King Bed, Bathtub Grab Bars

  • 31.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Roll-in Shower

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Classic Room, 1 King Bed, Roll-in Shower

  • 31.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Classic Room

  • 31.4 sq m
  • Sleeps 4
  • 1 Twin Bed

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Classic Room, 2 Queen Beds

  • 31.4 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Diamond Head Ocean View)

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed (Diamond Head Ocean View)

  • Ocean view
  • 31.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Bathtub Grab Bars (Diamond Head Ocean View)

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed, Bathtub Grab Bars (Diamond Head Ocean View)

  • Ocean view
  • 31.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Diamond Head Ocean View)

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 2 Queen Beds (Diamond Head Ocean View)

  • Ocean view
  • 31.4 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Oceanfront

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed, Oceanfront

  • Ocean view
  • 31.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 2 Queen Beds, Oceanfront

  • Ocean view
  • 31.4 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Partial Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed, Partial Ocean View

  • Partial ocean view
  • 31.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 2 Queen Beds, Partial Ocean View

  • Partial ocean view
  • 31.4 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Waikiki Mountain View)

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed (Waikiki Mountain View)

  • Mountain view
  • 31.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Classic Room, 1 King Bed

  • 31.4 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

On the beach, beach towels

Hyatt Regency Waikiki Beach Resort & Spa

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.4 out of 5, Excellent, (4113)
The price is AU$574
for 1 room
includes taxes & fees
24 May - 25 May
Hyatt Regency Waikiki Beach Resort & Spa

About the area

Honolulu

Located in Honolulu (Waikiki), 'Alohilani Resort Waikiki Beach is within a 5-minute walk of Kuhio Beach Park and Duke Kahanamoku Statue. .This beach resort is 0.6 mi (0.9 km) from Honolulu Zoo and 0.9 mi (1.5 km) from International Market Place.
View more Resorts in HonoluluOpens in a new window

What's nearby

  • Waikiki Beach - 2 min walk - 0.2 km
  • Kuhio Beach Park - 3 min walk - 0.3 km
  • International Market Place - 5 min walk - 0.5 km
  • Honolulu Zoo - 8 min walk - 0.8 km
  • Waikiki Beach Walk - 12 min walk - 1.0 km

Getting around

  • Hālaulani / Leeward Community College Station - 25 min drive
  • Daniel K. Inouye Intl. Airport (HNL) - 30 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Eggs 'n Things - ‬1 min walk
  • ‪Musubi Cafe IYASUME - ‬3 min walk
  • ‪Oahu Mexican Grill - ‬3 min walk
  • ‪Kai Coffee - ‬1 min walk

About this property

'Alohilani Resort Waikiki Beach

Luxury resort on the beach, with outdoor pool
'Alohilani Resort Waikiki Beach offers 839 accommodations with laptop-compatible safes and espresso makers. Rooms open to furnished lanais. Beds feature pillowtop mattresses. 50-inch flat-screen televisions come with premium cable channels and pay movies.

Rooms have partially open bathrooms. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottled water and irons/ironing boards. Microwaves, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 839 guestrooms featuring espresso makers and flat-screen televisions. Your room comes with a pillowtop bed. Rooms have private furnished lanais. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms have complimentary toiletries and hair dryers.
Enjoy a range of recreational amenities, including an outdoor pool, a hot tub, and an outdoor tennis court. Additional features at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at Kai Coffee, one of the resort's many dining establishments, which include 5 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a computer station, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Kai Coffee - Onsite coffee shop.
Longboard Club Lounge - Overlooking the ocean, this buffet restaurant specializes in American cuisine and serves breakfast and light fare. Guests can enjoy drinks at the bar. Open daily.
Swell Pool Bar Restaurant - This poolside restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Momosan - This restaurant specializes in Asian cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Morimoto Asia - Overlooking the ocean, this restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, Japanese, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 50 per day)
  • Secured, covered valet parking on site (USD 65 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 40 to 40 for adults and USD 20 to 20 for children
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Kai Coffee
  • Longboard Club Lounge
  • Momosan
  • Morimoto Asia
  • Swell Pool Bar Restaurant

Things to do

  • Designer stores
  • Fitness classes
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Personal motorised watercraft
  • Pilates classes
  • Shopping
  • Yoga classes

Family friendly

  • Dining table
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Microwave on request
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 38 floors
  • Ballroom
  • Banquet hall
  • Built in 1971
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 100 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per night
  • Utility fee: USD 2.00 per accommodation, per night
  • Resort fee: USD 63.70 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 40 to 40 for adults, and USD 20 to 20 for children
  • Covered self parking fee: USD 50 per day (in/out privileges)
  • Covered valet parking fee: USD 65 per day (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room microwave fee: USD 50 per stay
  • Rollaway bed fee: USD 100 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-114-954-4448-01
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property collects an hourly fee for late check-out.

We should mention

Pool access available from 8 AM to 10:00 PM
Parking height restrictions apply

Property is also known as

Beach Pacific Hotel
Pacific Beach Honolulu
Alohilani Resort
Pacific Beach Hotel Honolulu
Pacific Beach
Hotel Pacific Beach
Pacific Beach Hotel At Waikiki
Pacific Beach Hotel Hawaii/Honolulu
Alohilani Waikiki Beach
Alohilani
Alohilani Resort Waikiki Beach
Pacific Beach Hotel
'alohilani Waikiki Honolulu
'Alohilani Resort Waikiki Beach Resort
'Alohilani Resort Waikiki Beach Honolulu
'Alohilani Resort Waikiki Beach Resort Honolulu

'Alohilani Resort Waikiki Beach Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1547 out of 2822 reviews
Rating 8 - Good. 607 out of 2822 reviews
Rating 6 - Okay. 355 out of 2822 reviews
Rating 4 - Poor. 192 out of 2822 reviews
Rating 2 - Terrible. 121 out of 2822 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice enough

Was nice and modern. Comfortable beds and room. Walls were pretty thin. Could hear neighbors. Pool was nice but jacuzzi was super busy all the time with a lot of kids. First night there, the hotel fire alarm went off at 3am and they said over a loud speaker it maybe was a mistake and would let us know. They never followed up which was weird so totally sucked to be woken up for no reason in the middle of the night on holiday. Overall was pretty good value though
Stayed 4 nights in Feb 2025

8/10 Good

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice but the restroom was small.. Out scenery was beautiful. overall I’ll recommend this resort
Stayed 5 nights in Feb 2025

8/10 Good

Sirshendu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall the hotel is good, but the downside is the ventilation in the toilet, or rather the lack of it, and the toilet and the floor behind the door were not very clean
Stayed 4 nights in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5star service

Everything was fabulous the staff was very very friendly would definitely stay again
Stayed 7 nights in Jan 2025

10/10 Excellent

Chan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Alexa

Stayed 6 nights in Jan 2025

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Uodome Phon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach
Stayed 5 nights in Jan 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

yerosha

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Jan 2025

10/10 Excellent

Taevon

Liked: Cleanliness
Great
Stayed 5 nights in Jan 2025

10/10 Excellent

Yurii

Stayed 4 nights in Jan 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here at the Alahoi resort and we experienced a major storm and they did everything they could to help us and made it so easy to get into another room and such they even upgraded us so thank you so much!!
Stayed 10 nights in Jan 2025

10/10 Excellent

Joseph

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and the customer service was exceptional .
Stayed 1 night in Jan 2025

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 4 nights in Jan 2025

10/10 Excellent

Hryhorii

Stayed 4 nights in Jan 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities
I booked based off *site rating not guest reviews. This is not a 5 star resort; it is between average and above average. I had ended up reading quite a few horrible reviews after booking and was pretty upset. Do not be mislead, it’s not a dump. It’s clean, but a dated design. The elevators, hallways, and guest rooms reflect this. Again, the room was CLEAN and comfortable. It was ocean view; above the pool deck. Pool deck plays loud music at night, but I was unbothered with a sleeping pill and early retirement. GREAT location, one-ish block from the main walking strip and Waikiki beach. Kai Coffee is a must; and Lulu’s down the road is AMAZING! Location alone is 15/10. I declined the ECO-option so my to was cleaned daily and fresh linens provided daily. No issues. I would stay again for the cost.
Stayed 3 nights in Jan 2025

6/10 Okay

Ana

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
I liked where the property was located and the access to the beach but expected more of the property. There was not enough entertainment in the area or beauty other than the lobby
Stayed 4 nights in Jan 2025

10/10 Excellent

Kyung Hwan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet is somewhat less satisfactory.
Stayed 6 nights in Jan 2025

6/10 Okay

Susan

Stayed 2 nights in Jan 2025

4/10 Poor

Becky

Travelled with partner
Disliked: Property conditions & facilities
When we arrived, we were eligible to upgrade as we are gold members and was told our room is ocean view facing ocean and diamond head, but when we went into the room, it was not. When we returned to the front desk with the issue, the representative ignored us and pretended she didn’t even see us. We wasted about 2 hours figuring out this room but luckily a manager was able to accommodate us after the long wait with a side ocean view, which we appreciated. What we were really disappointed about was the hotel conditions, the lobby was beautiful but the rooms were horrible. The room was clean, but the moisture was ridiculous. Everything in the room was wet, our clothes never dried, the sheets were moist and the most nastiest thing was the mold on the bathroom ceiling. We realized more mold was growing on top of the covered mold that was painted over. There was no ventilation at all and we had to turn on the AC just to try to clear out some moisture in the air to breathe. It was freezing. My allergies were intense because the mold in the room was pretty bad. We wanted to try this hotel out because we have been to Waikiki multiple times and the lobby was beautiful. But we would like it if the rooms matched the esthetics of the lobby. Will I return? Absolutely not to stay, but to dine at the adjacent restaurants Momosan and Marimoto. We travel a lot and this stay was pretty disappointing. This experience, makes it clear that it may be best to stick to the brand name hotels.
Stayed 4 nights in Jan 2025

10/10 Excellent

Fazal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

10/10 Excellent

Sariyah

Stayed 5 nights in Jan 2025

6/10 Okay

Erika

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Bait and switch on room types

The room types are bait and switch. We were supposed to be in an ocean view room (at a higher price), but the only view of the ocean (vs. other buildings) is from the lanai. No actual ocean views were avail, but were told that in 2 days we'd get a beautiful ocean view room. Well 2 days passed, had to wait again until 3pm checkin to get our room - and another partial view (great view of all the other buildings around, literally that is all). AGAIN were moved, now to an ocean view that was fine - AC wasn't working. We were told we'd be comp'd 2 nights but NOPE, a week later and that hasn't happened. Also have to ask for rooms to be cleaned as others noted, generally a very 2 or 3 star hotel experience for an illeged 5 star hotel.
Stayed 8 nights in Jan 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025