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The Royal Hawaiian, a Luxury Collection Resort, Waikiki

5.0 star property

Photo gallery for The Royal Hawaiian, a Luxury Collection Resort, Waikiki

View from room
2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Reception
View from property
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub

Explore the area

View map
2259 Kalakaua Avenue, Honolulu, HI, 96815
  • Royal Hawaiian Center
    ‪5 min walk‬
  • Waikiki Beach
    ‪7 min walk‬
  • Waikiki Beach Walk
    ‪7 min walk‬
  • Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Oceanfront

Suite, 1 King Bed with Sofa bed, Oceanfront | Living room

Suite, 1 King Bed with Sofa bed, Oceanfront

  • 144 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking, Ocean View (Historic Wing)

Suite, 1 King Bed, Non Smoking, Ocean View (Historic Wing)

Suite, 1 King Bed, Non Smoking, Ocean View (Historic Wing)

  • 68 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Garden View

Suite, 1 King Bed, Non Smoking, Garden View

Suite, 1 King Bed, Non Smoking, Garden View

8.4 out of 10
Very good
(11 reviews)
  • 82 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Non Smoking

Deluxe Room, Non Smoking

Deluxe Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Garden View

Junior Suite, 1 King Bed, Non Smoking, Garden View

Junior Suite, 1 King Bed, Non Smoking, Garden View

8.2 out of 10
Very good
(11 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View

View from room

Room, 2 Double Beds, Non Smoking, Ocean View

9.2 out of 10
Wonderful
(7 reviews)
  • 31 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

View from room

Room, 1 King Bed, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(12 reviews)
  • 31 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Garden View

Room, 2 Double Beds, Non Smoking, Garden View

Room, 2 Double Beds, Non Smoking, Garden View

9.4 out of 10
Exceptional
(28 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Garden View

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Room, 1 King Bed, Non Smoking, Garden View

8.8 out of 10
Excellent
(30 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Resort View

Room, 2 Double Beds, Non Smoking, Resort View

Room, 2 Double Beds, Non Smoking, Resort View

8.8 out of 10
Excellent
(35 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Resort View

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Room, 1 King Bed, Non Smoking, Resort View

9.4 out of 10
Exceptional
(51 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Lanai (Tower)

Room, 2 Double Beds, Non Smoking, Lanai (Tower)

Room, 2 Double Beds, Non Smoking, Lanai (Tower)

8.0 out of 10
Very good
(11 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Tower

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Room, 1 King Bed, Non Smoking, Tower

8.4 out of 10
Very good
(13 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower, Resort View (Mobility/Hearing Access, Historic Win)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Room, 1 King Bed, Roll-in Shower, Resort View (Mobility/Hearing Access, Historic Win)

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Non Smoking, Tower (Mailani Tower)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite, Non Smoking, Tower (Mailani Tower)

  • 70 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 1 Double Bed, Non Smoking, Tower (Mailani Tower Suite)

Family Suite, 1 Double Bed, Non Smoking, Tower (Mailani Tower Suite)

Family Suite, 1 Double Bed, Non Smoking, Tower (Mailani Tower Suite)

  • 56 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 Double Bed

View all photos for Premier Room, 2 Double Beds, Non Smoking, Oceanfront

Beach/ocean view

Premier Room, 2 Double Beds, Non Smoking, Oceanfront

8.6 out of 10
Excellent
(15 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, Oceanfront

Beach/ocean view

Premier Room, 1 King Bed, Non Smoking, Oceanfront

8.6 out of 10
Excellent
(28 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner (Mailani Tower)

Room, 1 King Bed, Corner (Mailani Tower) | View from room

Room, 1 King Bed, Corner (Mailani Tower)

  • 37 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Mobility/Hearing Access, Transf Shwr)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Room, 1 King Bed, Ocean View (Mobility/Hearing Access, Transf Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Resort View (Mobility/Hearing Accessible, Tub)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Room, 1 King Bed, Resort View (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Non Smoking, Tower (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite, Non Smoking, Tower (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

Property amenity

Sheraton Waikiki Beach Resort

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.6 out of 5, Wonderful, (2341)
The price is AU$924
for 1 room
includes taxes & fees
25 Aug - 26 Aug
Sheraton Waikiki Beach Resort

About the area

Honolulu

With a stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki in Honolulu (Waikiki), you'll be steps from Royal Hawaiian Center and 4 minutes by foot from Waikiki Beach Walk. .This beach resort is 0.2 mi (0.4 km) from International Market Place and 0.4 mi (0.7 km) from Waikiki Beach.
View more Resorts in HonoluluOpens in a new window

What's nearby

  • International Market Place - 3 min walk - 0.3 km
  • Royal Hawaiian Center - 5 min walk - 0.5 km
  • Waikiki Beach - 7 min walk - 0.6 km
  • Waikiki Beach Walk - 7 min walk - 0.6 km
  • Ala Moana Center - 4 min drive - 2.7 km

Getting around

  • Hālaulani / Leeward Community College Station - 24 min drive
  • Daniel K. Inouye Intl. Airport (HNL) - 31 min drive

Restaurants

  • ‪Island Vintage Coffee - ‬1 min walk
  • ‪ABC Stores #38 - ‬4 min walk
  • ‪Royal Hawaiian Food Court - ‬2 min walk
  • ‪Tsuru Ton Tan - ‬2 min walk
  • ‪Island Vintage Shave Ice - ‬1 min walk

About this property

The Royal Hawaiian, a Luxury Collection Resort, Waikiki

Luxury resort on the beach, with 2 outdoor pools
The Royal Hawaiian, a Luxury Collection Resort, Waikiki offers 528 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Beds feature down comforters. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

55-inch flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Abhasa Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Make yourself at home in one of the 528 air-conditioned rooms featuring refrigerators and flat-screen televisions. Cable television is provided for your entertainment. Bathrooms feature bathtubs or showers, designer toiletries, and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 2 hot tubs, and a waterslide. Additional amenities at this resort include concierge services, babysitting (surcharge), and a hair salon.
Enjoy American cuisine at Surf Lanai, one of the resort's many dining establishments, which include 4 restaurants and a coffee shop/cafe. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage. Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Honolulu? This resort has 12002 square feet (1115 square meters) of space consisting of a conference center and 7 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Surf Lanai - This beachfront restaurant specializes in American cuisine and serves breakfast only.
Azure Restaurant - This beachfront restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Mai Tai Bar - This beach bar serves lunch, dinner, and light fare. Happy hour is offered. Open daily.
Royal Hawaiian Bakery - This coffee shop serves breakfast and light fare. Open daily.
Ahaaina Luau - This beachfront restaurant serves dinner only. Reservations are required. Open select days.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Secured, covered parking on site (USD 55 per day)
  • Secured, covered valet parking on site (USD 65 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 18 to 58 per person
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Ahaaina Luau
  • Azure Restaurant
  • Mai Tai Bar
  • Royal Hawaiian Bakery
  • Surf Lanai

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • 24-hour gym
  • Children's pool
  • Designer stores
  • Full-service spa
  • Shopping centre
  • Snorkelling
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room refrigerator
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (12,002 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Ballroom
  • Banquet hall
  • Built in 1927
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 155.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 61.34 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 18 to 58 per person
  • Covered self parking fee: USD 55 per day (in/out privileges)
  • Covered valet parking fee: USD 65 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 155.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - W58245760-01
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 260020050000

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hawaiian Royal
Royal Hawaiian
Royal Hawaiian Luxury Collection
Royal Hawaiian Luxury Collection Resort
Royal Luxury Collection
Royal Luxury Collection Resort
Royal Hawaiian Luxury Collection Resort Waikiki
Royal Hawaiian Luxury Collection Waikiki
Royal Hawaiian Honolulu
a Luxury Collection Hotel Honolulu
The Royal Hawaiian
The Royal Hawaiian
The Royal Hawaiian A Luxury Collection Resort
The Royal Hawaiian a Luxury Collection Resort Waikiki
The Royal Hawaiian, a Luxury Collection Resort, Waikiki Resort
The Royal Hawaiian, a Luxury Collection Resort, Waikiki Honolulu

The Royal Hawaiian, a Luxury Collection Resort, Waikiki Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 764 out of 1010 reviews
Rating 8 - Good. 132 out of 1010 reviews
Rating 6 - Okay. 54 out of 1010 reviews
Rating 4 - Poor. 32 out of 1010 reviews
Rating 2 - Terrible. 28 out of 1010 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Meghan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very disappointed with the level of service and overall cleanliness during our stay. Room smelt very musty, and blinds were filthy. Unfortunately, this experience has left a negative impression, and I would not choose to stay at the Royal Hawaiian again.
Stayed 5 nights in May 2025

10/10 Excellent

Khanh, Kent

Stayed 3 nights in May 2025

10/10 Excellent

Bernice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply spectacular!
Stayed 3 nights in Apr 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything add nd eill come back!
Stayed 13 nights in Apr 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Total class! Elegant
Stayed 6 nights in May 2025

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds
Stayed 8 nights in Apr 2025

10/10 Excellent

Barry, Burlington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very short stay due to our schedule. Everyone took great care of us.
Stayed 1 night in May 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
An oasis in the heart of Waikiki
Stayed 5 nights in May 2025

8/10 Good

Sharon

Stayed 7 nights in Apr 2025

2/10 Terrible

Sun Ding

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Steven Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible! THEY DONT ACCOMMODATE -EVEN IF YOU TRY TO PRE-PLAN DIRECTLY WITH THE HOTEL. no matter how far in advance you try! I booked 2 room w/TWO double beds each room. I got 2 rooms w/one king bed in each room. FORCING 2 people in same Bed!!! NOT WHAT I BOOKED. - I asked ahead of time, via email, for joint rooms and ADA (for sister) Hotel told me to call EXPEDIA to change but Expedia could not (per Expedia) however Expedia did offer to send a big note, and they did, which I saw on booking info. MY MAIN POINT - THEY DONT ACCOMODATE! And they said they can't guarantee the booking - not even the 2 bedrooms w/2 doubles - they were sold out they said! They couldn't accommodate my almost 10K stay !!! What a joke! I have never,in all my travels, had a hotel force on you something completely different than what you book!
Stayed 6 nights in Apr 2025

10/10 Excellent

Rogelio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and in the middle of everything. The only thing I didn’t like were the resort fees that are not mentioned anywhere until you check in… be prepared to spend a few hundred dollars more.
Stayed 7 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kamaaina

Great historical place. Friendly and helpful staff.
Stayed 2 nights in May 2025

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
My Daughter and I liked everything about the Hotel. We really enjoyed our stay.
Stayed 7 nights in Apr 2025

10/10 Excellent

Araksiia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel with unique charm.
Stayed 6 nights in Apr 2025

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grand hotel throughout! Felt very welcomed and service was more than we could ask! Mahalo!
Stayed 4 nights in Apr 2025

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2025

10/10 Excellent

Charla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Steve, valley Village

Travelled with family
Disliked: Cleanliness
Longtime Loyal Guest — Extremely Disappointed I have been traveling to Hawaii and staying at the Royal Hawaiian for over 25 years, usually for 10 days or more each visit. I’ve always loved this property — until now. This time, we booked through Expedia to get a better rate after speaking with Bonvoy directly and finding their prices unreasonably high. Unfortunately, from the moment we arrived, it was obvious we were being treated differently because we didn’t book directly through the hotel or Bonvoy. We were rushed, made to feel unwelcome, and overall treated like second-class guests. Adding to the disappointment, we paid extra for an oceanfront room — but ended up with a view mostly blocked by palm trees. When we addressed the issue, there was no urgency, no apology, and no attempt to correct the situation. This property used to feel magical, filled with genuine warmth and aloha. Now it feels cold, corporate, and transactional. As a loyal guest who has chosen the Royal Hawaiian for decades, it’s heartbreaking to see how far the experience has fallen. Booking through Expedia should not mean you get treated differently — but sadly, that was our experience.
Stayed 9 nights in Apr 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2025

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Found everything to be quite enjoyable. Disappointed that the highly rated Azure restaurant was closed on Tuesday evening during our stay.
Stayed 2 nights in Apr 2025

6/10 Okay

Jordan

Disliked: Cleanliness, property conditions & facilities
Wouldn’t go again. Touristy and expensive and No room service? Very average trip and stay.
Stayed 5 nights in Apr 2025