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Grand Naniloa Hotel Hilo - a Doubletree by Hilton

4.0 star property

Photo gallery for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Outdoor pool, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)
Outdoor pool, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)
View from room
Outdoor pool, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Bar
  • Parking available
  • Room service

Explore the area

Map
93 Banyan Dr, Hilo, HI, 96720
  • Coconut Island Park
    ‪8 min walk‬
  • Port of Hilo
    ‪3 min drive‬
  • University of Hawaii at Hilo
    ‪5 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

  • 34 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

Suite, 1 Bedroom, Non Smoking (with Soaker Tub) | Living area

Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (KAMEHAMEHA)

In-room safe, desk, free cots/infant beds, free WiFi

Suite, 2 Bedrooms (KAMEHAMEHA)

  • 106 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Lanai, Oceanfront (Corner)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed, Lanai, Oceanfront (Corner)

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking, Ocean View

  • 28 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Oceanfront

Junior Suite, 1 King Bed, Non Smoking, Oceanfront | Living area

Junior Suite, 1 King Bed, Non Smoking, Oceanfront

  • 69 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lanai, Oceanfront

In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Lanai, Oceanfront

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lanai, Oceanfront

In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Lanai, Oceanfront

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lanai, Oceanfront

View from room

Room, 1 King Bed, Lanai, Oceanfront

  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View

  • 28 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking

  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

  • 34 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

  • 31 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Castle Hilo Hawaiian Hotel

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (1235)
The price is AU$442
for 1 room
includes taxes & fees
14 May - 15 May
Castle Hilo Hawaiian Hotel

About the area

Hilo

In the heart of Hilo, Grand Naniloa Hotel Hilo - a Doubletree by Hilton is within a 5-minute drive of Coconut Island Park and Port of Hilo. .This beach hotel is 1.8 mi (2.9 km) from Hilo Farmers Market and 2 mi (3.2 km) from Mokupapapa Discovery Center.
View more Resorts in HiloOpens in a new window

What's nearby

  • Coconut Island Park - 8 min walk - 0.7 km
  • Port of Hilo - 3 min drive - 2.3 km
  • Hilo Farmers Market - 4 min drive - 3.0 km
  • University of Hawaii at Hilo - 5 min drive - 4.4 km
  • Rainbow Falls - 8 min drive - 5.7 km

Getting around

  • Kona Intl. Airport (KOA) - 93 min drive

Restaurants

  • ‪Ken's House Of Pancakes - ‬10 min walk
  • ‪Don's Grill - ‬3 min drive
  • ‪Hawaiian Style Cafe Hilo - ‬3 min drive
  • ‪Ocean Front Kitchen - ‬17 min walk
  • ‪Waioli Lounge - ‬3 min walk

About this property

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Oceanfront hotel with 2 bars/lounges, near Coconut Island Park
Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers 379 accommodations with laptop-compatible safes and safes. 48-inch LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered weekly and microwaves can be requested. Housekeeping is provided on a limited basis.

Guests can play rounds at the 9-hole golf course. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 379 guestrooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
While the golfer in the family is out on the course, try one of the other recreational amenities offered, such as an outdoor pool or a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Ka Lihikai Restaurant, or stay in and take advantage of the room service (during limited hours). Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Hilo? This hotel has 11001 square feet (1022 square meters) of space consisting of conference space and a meeting room.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Ka Lihikai Restaurant - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Valet parking on site (USD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Ka Lihikai Restaurant

Things to do

  • 24-hour gym
  • 9-hole golf course
  • Bicycle rentals
  • Boat tours
  • Fishing
  • Golf
  • Golf carts
  • Golf driving range
  • Helicopter/aeroplane tours
  • Kayaking
  • Outdoor pool
  • Pro golf shop
  • Rowing/canoeing
  • Sailing
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11,001 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 46.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 25 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - W 50540186.01
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilo Naniloa
Grand Naniloa Hotel Hilo
Hotel Naniloa
Hotel Naniloa Hilo
Naniloa
Naniloa Hilo
Naniloa Hilo Hotel
Naniloa Hotel
Naniloa Hotel Hilo
Hawaii Naniloa Hotel Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii
Naniloa Volcanoes Hilo
Naniloa Volcanoes Hotel Hilo
Grand Naniloa Hilo
Grand Naniloa
Grand Naniloa Hotel Hilo Doubletree Hilton
Grand Naniloa Hotel Doubletree Hilton
Grand Naniloa Hilo Doubletree Hilton
Grand Naniloa Doubletree Hilton
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
Hilo Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hilo
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort Hilo

Grand Naniloa Hotel Hilo - a Doubletree by Hilton Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 592 out of 1215 reviews
Rating 8 - Good. 308 out of 1215 reviews
Rating 6 - Okay. 167 out of 1215 reviews
Rating 4 - Poor. 78 out of 1215 reviews
Rating 2 - Terrible. 70 out of 1215 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

2/10 Terrible

Michael

Travelled with family
Management nor Expedia didn’t respond back to me about changing the dates of my stay. Forced to pay extra day stay even though I was trying to change the days before the cut off date
Stayed 3 nights in Jan 2025

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place and so relaxing
Stayed 2 nights in Jan 2025

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Building was gross looking; room view was overlooking the top of a parking garage and an empty lot
Stayed 1 night in Jan 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family friendly hotel

We stayed here 3 nights to be be near the waterfalls, blacksand beaches and volcano national park. I loved our stay here. It was nice and clean. The room with an ocean view and the balcony is a must. It made our stay much more pleasant at first we had a room without the balcony so i asked to upgrade luckily they still had rooms available. I gave it 4 stars because it is an older building also valet parking and the elevators can take a while if theres a lot of ppl waiting.
Stayed 3 nights in Jan 2025

6/10 Okay

Sabrina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The bar and restaurant staff were great. Especially Scott. Having to pay to valet when there was plenty of parking was annoying. They also put us in a room down a narrow hallway with the laundry and house keeping. At check in it was made clear they don’t appreciate third party app bookings. Maybe that’s why our shower only worked halfway, the bathroom door fell apart and the bottles attached to the wall in the shower started falling off at 3am. For the money I paid, I expected a nicer room. The beds were comfortable, so that’s a positive
Stayed 4 nights in Jan 2025

6/10 Okay

Chrisrna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful property but would have been nice to know that our suite was under renovations as this was our honeymoon. We got the king suite with the wrap around balcony, it wasn't cheap. Zero pictures on the wall and the front desk lady didn't seem to care. The restaurant downstairs had good service if you got the right server otherwise you sat there forever with nobody came- happened a few times. Lobby bar had excellent service.
Stayed 8 nights in Jan 2025

6/10 Okay

Kathy

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Karen Mabbagu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
live entertainment at the lobby bar friday and saturday evenings. valet staff very attentive.
Stayed 3 nights in Jan 2025

10/10 Excellent

Uuganbayar

Stayed 2 nights in Jan 2025

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Mandatory $25 valet charge on top of resort fee is predatory. There is free parking at other nearby resorts. Breakfast choices and service was weak. Not terrible but better options available, I my opinion.
Stayed 2 nights in Jan 2025

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the pool and the property. In need of some paint on the exterior. No hot tub. Thought I was getting a balcony. Staff was amazing. Nearby parks were beautiful. Vacant properties surrounding the hotel left a feeling of unease
Stayed 3 nights in Jan 2025

8/10 Good

patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wait to check in was a little long, but staff actively tried to keep customers happy.
Stayed 1 night in Jan 2025

10/10 Excellent

Ronald Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome plce
Stayed 16 nights in Jan 2025

4/10 Poor

Matt

Stayed 2 nights in Jan 2025

10/10 Excellent

Shannon

Stayed 1 night in Jan 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Dore-Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Prashanth

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

Robert D

Liked: Cleanliness, staff & service
We booked a 1 king bed ocean view ac did not work..had to be moved to a 2 queen bed room but that room had no water pressure in the shower. Not a good experience.
Stayed 2 nights in Jan 2025

8/10 Good

Timothy, Goodyear

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the “bonus” items they provided - 2 bottles of water, cocktail vouchers and a free round of 9 hole golf across the street. The entire hotel is white. Outside, hallways and rooms. Could use some color. Had a restaurant change show up on our bill for the morning we left - we never ate at their restaurant and it was north of $140. We are in the dispute stage right now. It hit our credit card after the hotel bill was presented to us and was not on the printout or we would have had a face-to-face to get this resolved.
Stayed 2 nights in Jan 2025

4/10 Poor

Julia

Stayed 3 nights in Jan 2025

6/10 Okay

Tran

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s a great location, but perhaps the bay front has caused some deferred maintenance on exterior? Staff is great, and everyone is very friendly. Good restaurant in hotel, walkable location. Valet parking fee is required along with a resort fee that adds to overall cost significantly, would be nice to have an option to park yourself and come/go at your leisure. Our room was a corner with oceanview, and the reason we came back. Condition of room was good, but stain on carpet, counters, no artwork (letter left about ongoing project to update) but made the room very bare and white. We love Hilo and this location, but the hotel is in need of exterior maintenance, updating, and artwork in the rooms.
Stayed 7 nights in Jan 2025

10/10 Excellent

Van, Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily, the best part of town to stay.
Stayed 1 night in Jan 2025

8/10 Good

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025