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Best Western Kilima Hotel

3.0 star property

Photo gallery for Best Western Kilima Hotel

Indoor pool, outdoor pool
Exterior
Dining
Lobby
Combined shower/bathtub, free toiletries, hair dryer, towels

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services

Explore the area

View map
129 Holgate Road, 129, York, ENG, YO24 4AZ
  • Place, York Racecourse
    ‪3 min drive‬
  • Place, York Minster
    ‪4 min drive‬
  • Place, Shambles
    ‪6 min drive‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪63 min drive‬

Room options

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About the area

York

With a stay at Best Western Kilima Hotel in York (Holgate), you'll be within a 5-minute drive of York Racecourse and York Minster. .This hotel is 1.6 mi (2.5 km) from Shambles and 0.5 mi (0.7 km) from West Bank Park.

What's nearby

  • York Racecourse - 3 min drive - 2.1 km
  • York Minster - 4 min drive - 2.3 km
  • Shambles - 6 min drive - 2.9 km
  • Jorvik Viking Centre - 6 min drive - 3.7 km
  • York City Walls - 6 min drive - 3.7 km

Getting around

  • York (QQY-York Train Station) - 14 min walk
  • Leeds (LBA-Leeds Bradford) - 60 min drive

Restaurants

  • ‪York Tap - ‬15 min walk
  • ‪The Punch Bowl - ‬10 min walk
  • ‪Duke of York - ‬14 min walk
  • ‪Windmill Inn - ‬10 min walk
  • ‪Partisan - ‬12 min walk

About this property

Best Western Kilima Hotel

Best Western Kilima Hotel offers 26 accommodations with coffee/tea makers and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna.
Make yourself at home in one of the 26 guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Enjoy a range of recreational amenities, including an outdoor pool, an indoor pool, and a sauna. Additional amenities at this Victorian hotel include complimentary wireless internet access, concierge services, and a reception hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekends from 7:30 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, a computer station, and express check-in. Free self parking is available onsite.
Full breakfasts are available for a surcharge between 7:30 AM and 9:30 AM on weekends.
Best Western Kilima Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Weekend full breakfast available 7:30 AM to 9:30 AM for a fee: GBP 15 for adults and GBP 7.50 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Indoor pool
  • Library
  • Outdoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Reception hall
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 7.50 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Kilima Hotel

Best Western Kilima Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 130 out of 309 reviews
Rating 8 - Good. 122 out of 309 reviews
Rating 6 - Okay. 38 out of 309 reviews
Rating 4 - Poor. 15 out of 309 reviews
Rating 2 - Terrible. 4 out of 309 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities
This was a superb stay due to a family feel and exceptional, caring staff. Everything was lovely, except the fact that we were in the old part of the hotel which is not very suited to extreme heat in the summer. Fans were provided but to little avail., it was roasting, even with door open at night. The room itsel was old fashioned but spacious and nice, good beds, good shower, lovely breakfast in the morning. Hotel is a short walk from everywhere, lots of food options in the vicinity. Nearby busses. Would stay there again in a heartbeat because of wonderful staff. lovely breakfat
Stayed 2 nights in Jul 2025

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff already nice
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveller

Business traveller
Stayed 4 nights in Aug 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Breakfasts

Comfortable rooms, very clean, superb breakfast, frendly staff.
Stayed 2 nights in Aug 2025

8/10 Good

Raymond

Liked: Cleanliness, staff & service
The hotel was within walking distance to the city centre. Good facilities including a swimming pool. On arrival the receptionist was very welcoming and helpful. The room was spacious and was adequately furnished. The bathroom was a little tired but it was clean enough. For the price point I couldn't really fault the hotel. I'd return to the hotel on my next visit to York and hope that I could book a room in the new extension.
Stayed 1 night in Jul 2025

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent, relaxing stay.

Although you do have to spend £10 for car parking, you do get breakfast, a swimming pool and steam room, thrown in. Creaky floors, but room very comfortable and staff were friendly and helpful. Would stay here again, which is always the best recommendation.
Stayed 1 night in Jun 2025

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort

Nic

Service was good, the lady waiting at breakfast was very attentive and the food was lovely. The welcome was also good. `the wifi worked very well. The room was ok, needing refreshed. However, the bathroom was disappointing, and the shower location is no good, especially for someone tall.
Stayed 3 nights in Jun 2025

8/10 Good

Ian

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Brett

Stayed 1 night in Jun 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel just a little updating of curtains to match wallpaper woukd make a difference Fabulous pool
Stayed 3 nights in Jun 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay staff were brilliant facilities were excellent. Hotel location was central to everything
Stayed 2 nights in May 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, room comfort

Nice Place To Stay In York

It was a nice place and the people who worked there were extremely friendly! Great full English breakfast!
Stayed 1 night in May 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay, short walk into the city…but regular buses to the centre available. Comfortable traditional hotel, friendly staff. Good sized rooms.
Stayed 3 nights in Apr 2025

6/10 Okay

Dean

Liked: Staff & service
It was fine. Don’t expect anything too fancy, but the price is reflective of the quality of the property. They need to be fairer with their check-in deadline of 10pm. I arrived 15 minutes before this and the front desk staff member said she was about to lock up!
Stayed 1 night in Apr 2025

10/10 Excellent

Bernadette

Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All i can say is i can't fault a thing very nice people helpful and go out ouf there way to help you i will definitely stay here again every time i visit york
Stayed 4 nights in Apr 2025

10/10 Excellent

janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Staff are lovely and friendly but the overall condition of the place is seriously lacking. Also charging guests £10 to use the building site at the premises to park their cars is just penny pinching. No hair conditioner provided so couldn’t wash my hair. Really wasn’t worth the £175 for the night if I’m honest. I get it’s an old building but I’ve stayed at old hotels in the past and they’ve been kept in better condition. Creaky bed, creaky floorboards and when husband used the shower, it wouldn’t turn off. Like I say, the staff are really lovely but I won’t be back in a hurry.
Stayed 1 night in Mar 2025

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Heather, Cheltenham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay, particularly use of a drcent sized pool and a steam room. Cooked breakfast was excellent. Staff were warm and welcoming. The hotel itself is a little dated and could do with a sympathetic makeover of the decor. It is located about 25 - 30 minutes walk to the city centre, but there is a bus service from just opposite.
Stayed 2 nights in Jan 2025

8/10 Good

Adam

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fabulous, friendly and extremly helpful. Part of the hotel needs an upgrade or refresh but otherwise very convenient.
Stayed 5 nights in Oct 2024

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Stayed 1 night in Oct 2024