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Castle Hotel Windsor

4.0 star property

Photo gallery for Castle Hotel Windsor

Terrace/patio
Reception
Exterior
Lunch and dinner served
Deluxe Room, 1 King Bed, City View (Windsor Junior Suite)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Bar
  • Air conditioning
  • 24/7 front desk

Explore the area

View map
18 High Street, Windsor, England, SL4 1LJ
  • Windsor Castle
    ‪2 min walk‬
  • Windsor Racecourse
    ‪4 min drive‬
  • LEGOLAND® Windsor
    ‪5 min drive‬
  • London (LHR-Heathrow)
    ‪15 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Deluxe Double Room, 1 King Bed, Ensuite, City View

Deluxe Double Room, 1 King Bed, Ensuite, City View

10.0 out of 10
Exceptional
(12 reviews)
  • 23 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite, City View

Superior Double Room, 1 Queen Bed, Ensuite, City View

Superior Double Room, 1 Queen Bed, Ensuite, City View

9.6 out of 10
Exceptional
(9 reviews)
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, City View (Windsor Junior Suite)

Deluxe Room, 1 King Bed, City View (Windsor Junior Suite)

Deluxe Room, 1 King Bed, City View (Windsor Junior Suite)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View (Mews Suite)

Suite, 1 King Bed, City View (Mews Suite)

Suite, 1 King Bed, City View (Mews Suite)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed, City View (Park Wing Classic - Sofa)

Standard Room, 1 Queen Bed with Sofa bed, City View (Park Wing Classic - Sofa)

Standard Room, 1 Queen Bed with Sofa bed, City View (Park Wing Classic - Sofa)

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Single Beds (Park Wing Twin)

Superior Room, 2 Single Beds (Park Wing Twin)

Superior Room, 2 Single Beds (Park Wing Twin)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed, City View (Park Wing Classic)

Standard Room, 1 Queen Bed, City View (Park Wing Classic)

Standard Room, 1 Queen Bed, City View (Park Wing Classic)

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Single Beds, City View (Heritage Twin)

Superior Room, 2 Single Beds, City View (Heritage Twin)

Superior Room, 2 Single Beds, City View (Heritage Twin)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Double Room, 1 Queen Bed, Ensuite

9.2 out of 10
Wonderful
(7 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

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About the area

Windsor

A stay at Castle Hotel Windsor places you in the heart of Windsor, within a 10-minute walk of Windsor Castle and Thames River. .This luxury hotel is 2.5 mi (3.9 km) from LEGOLAND® Windsor and 8.2 mi (13.2 km) from Thorpe Park.

What's nearby

  • Windsor Castle - 2 min walk - 0.2 km
  • Eton College - 15 min walk - 1.3 km
  • Windsor Racecourse - 4 min drive - 2.4 km
  • LEGOLAND® Windsor - 5 min drive - 4.3 km
  • Windsor Great Park - 5 min drive - 4.7 km

Getting around

  • Windsor & Eton Central Station - 5 min walk
  • Station A Station - 13 min drive
  • Heathrow Airport (LHR) - 22 min drive

Restaurants

  • The Horse & Groom
  • Wagamama Windsor
  • ‪The Carpenters Arms - ‬1 min walk
  • ‪The Ivy Windsor - ‬2 min walk
  • ‪The Prince Harry - ‬1 min walk

About this property

Castle Hotel Windsor

Luxury hotel with a 24-hour front desk and a restaurant
Castle Hotel Windsor offers 108 accommodations with safes and complimentary bottled water. Flat-screen televisions come with digital channels.

Bathrooms include showers and hair dryers. This Windsor hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Stay in one of 108 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature hair dryers and toothbrushes and toothpaste. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. This hotel also features discounted use of a nearby fitness facility and a banquet hall.
Satisfy your appetite for lunch or dinner at the hotel's bar/lounge, Leaf at The Castle Hotel, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Windsor? This hotel has 893 square feet (83 square meters) of space consisting of a conference center and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Leaf at The Castle Hotel - This bar serves lunch and dinner.
Leaf at The Castle Hotel - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Languages

English, French, German, Hindi, Italian, Japanese, Polish, Romanian, Slovak, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (GBP 30 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Leaf at The Castle Hotel
  • Leaf at The Castle Hotel

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (893 square foot of space)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Please note that the entrance to the car park is via Bachelors Acre, SL4 1ER.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 20.00 per person
  • Uncovered self parking fee: GBP 30 per night
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Castle Hotel Windsor
Mercure Castle
Mercure Castle Hotel
Mercure Castle Hotel Windsor
Mercure Castle Windsor
Mercure Hotel Windsor
Mercure Windsor
Mercure Windsor Castle
Mercure Windsor Castle Hotel
Windsor Hotel Mercure
Accor Castle Windsor
Mercure Castle Windsor Hotel Windsor
Castle Hotel Windsor MGallery Collection
Castle Hotel MGallery Collection
Castle Windsor MGallery Collection
Castle MGallery Collection

Castle Hotel Windsor Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 674 out of 1012 reviews
Rating 8 - Good. 230 out of 1012 reviews
Rating 6 - Okay. 63 out of 1012 reviews
Rating 4 - Poor. 25 out of 1012 reviews
Rating 2 - Terrible. 20 out of 1012 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the feeling of being surrounded by history. Imagining what others have experienced only in another life.
Stayed 1 night in Apr 2025

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were happy with our stay and our room. I was disappointed in the view from our room since I had requested a “city view” when making the reservation. Andy, a server in the bar area, was awesome! We are from South Carolina and we love iced tea. And made iced tea for us twice during our stay.
Stayed 3 nights in May 2025

10/10 Excellent

CHRISTIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

LYNN, Mawson Lakes

Liked: Cleanliness, property conditions & facilities
Service was excellent and the room was ready earlier than asvertisec
Stayed 1 night in May 2025

10/10 Excellent

Andrew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant food and breakfast wer excellent. Parking is a bit silly. It was difficult to find and they allow double parking without taking the keys of the double parked vehicle. Tho hotel was very nice, but the climate control was clunky, going through repeated phases of too hot/too cold for a given temperature setting.
Stayed 1 night in May 2025

10/10 Excellent

Julie

Stayed 1 night in May 2025

10/10 Excellent

Carl, Draper

Stayed 1 night in May 2025

10/10 Excellent

Jonathan, bear

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very conveniently located. Staff was very helpful and friendly at check in and check out. I would stay here again.
Stayed 1 night in May 2025

2/10 Terrible

sheree

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The lights in the room did not work. TV worthless. The room was very cold and took forever to warm up after calling for assistance. Not eager to accommodate us. Car park very difficult to find.
Stayed 1 night in May 2025

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located to everything. Parking is available but space is limited. There is a surcharge, but we paid for 24 hours. The next morning we checked out but left our car there for the day. Anoushka was working at the reception and was very helpful and kind. The hotel has a restaurant, but there are also many restaurants/pubs within walking distance. We toured the Windsor Castle the following morning and was only a few minutes walk from hotel. After touring the castle, we had lunch in town and walked to Eton. The room was clean and comfortable.
Stayed 1 night in May 2025

10/10 Excellent

Arlene

Liked: Staff & service, property conditions & facilities
Relaxing
Stayed 2 nights in May 2025

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service
Close to Castle
Stayed 3 nights in May 2025

10/10 Excellent

Cathrine

Liked: Property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and location were fantastic.
Stayed 1 night in May 2025

10/10 Excellent

Lisa

Stayed 1 night in May 2025

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to Windsor castle easy travel links by train from London and south west. hotel is very close to train station 5 minute walk from Windsor Eton station
Stayed 2 nights in May 2025

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Jose

Travelled with family, Travelled with partner
Disliked: Staff & service
We choose a junior suite. The room looks tired and carpet could do with replacing. The bathroom was nice and recently refurbished. Unfortunately the toilet and hand wash basin was blocked. They managed to fixed the toilet issue but the the hand wash basin was very slow in draining. Overall stay not pleasant for the price we paid £325 for 1 night. I worked in hotel industry for 25 years I expected something better. Jose
Stayed 1 night in Apr 2025

4/10 Poor

Wayne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

chet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

James

Travelled with family
Disliked: Staff & service

Watch out for being over charged

Whilst our stay was enjoyable it seems I have been charged twice for our stay and the staff at the hotel seem vague as to how this will be resolved. This is an ongoing matter.
Stayed 2 nights in Apr 2025

10/10 Excellent

WENDY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly helpful and kind.
Stayed 1 night in Apr 2025

8/10 Good

Gary, Skillman Nj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our final night in England did not disappoint. Location is hard to beat. Close enough to Heathrow Airport for a less stressful return flight home. Courteous, friendly staff. Comfortable clean bedding. Delicious buffet breakfast. Overall, no complaints…
Stayed 1 night in Apr 2025

10/10 Excellent

Craig

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very welcoming. We arrived a bit early and they gave the kids a puzzle activity and candy as a “prize”. The rooms were very clean and a good size. The building has some older charm and is well maintained. This is truly a good value based on an excellent combination of hospitality, location and facilities.
Stayed 1 night in Apr 2025

10/10 Excellent

Clarissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel in front of the Windsor Castle

Very well localized, great room with a free mini bar e good milk to go with the coffee. When we arrived the kids got an Easter egg run from a cross word. The lady who checked us in was very kind.
Stayed 1 night in Apr 2025