I paid over £330 per night for a small family room. From the moment we entered, the first impression was poor: dirty, worn carpet on the stairs, dirty wall and cheap, patchy maintenance work throughout. The furniture in the entrance and reception was also stained and worn with visible threads in the fabric, giving a neglected and shabby feel.
The reception toilet was in an unacceptable state, dirty with no tissues and water all over the sinks and flooring. I honestly don’t know who gave this hotel 4 stars.
In our room, the bathroom door lock didn’t work. I actually got locked inside and had to struggle for several minutes to push the door open. When I reported this to reception, they sent a maintenance man who was surprisingly aggressive in manner and insisting “It’s just a spring, you need to pull it hard.” For £336 per night, I certainly didn’t expect to wrestle with a bathroom door just to use the facilities.
Unbelievably poor experience. I would not recommend this hotel.