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The Cumberland Hotel - OCEANA COLLECTION

4.0 star property

Photo gallery for The Cumberland Hotel - OCEANA COLLECTION

Exterior
Double Room, Balcony, Sea View | View from room
Lobby
Double Room, Balcony, Sea View
Indoor pool, outdoor pool, pool umbrellas, pool loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Room service

Explore the area

View map
27 East Overcliff Drive, Bournemouth, England, BH1 3AF
  • Place, Bournemouth Beach
    ‪4 min walk‬
  • Place, Bournemouth International Centre
    ‪16 min walk‬
  • Place, Bournemouth Pier
    ‪16 min walk‬
  • Airport, Southampton (SOU)
    ‪48 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.2 out of 10
Good
(10 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Compact Double Room

Compact Double Room

Compact Double Room

7.4 out of 10
Good
(3 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Crash Pad Single Room

Crash Pad Single Room

Crash Pad Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

8.0 out of 10
Very good
(5 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

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About the area

Bournemouth

A stay at The Cumberland Hotel - OCEANA COLLECTION places you in the heart of Bournemouth, within a 15-minute walk of Bournemouth Beach and Bournemouth Pier. .This beach hotel is 6.6 mi (10.6 km) from Poole Harbour and 7.4 mi (11.8 km) from New Forest National Park.

What's nearby

  • Bournemouth Beach - 4 min walk - 0.4 km
  • Bournemouth Pavillion Theatre - 13 min walk - 1.2 km
  • Oceanarium - 16 min walk - 1.4 km
  • Bournemouth International Centre - 16 min walk - 1.4 km
  • Bournemouth Pier - 16 min walk - 1.4 km

Getting around

  • Bournemouth Station - 18 min walk
  • Bournemouth (BOH-Bournemouth Intl.) - 10 min drive

Restaurants

  • ‪The Anvil - ‬11 min walk
  • ‪El Murrino Beachside - ‬13 min walk
  • ‪Domino's Pizza - ‬12 min walk
  • ‪The Green House - ‬8 min walk
  • ‪Noodle Bar - ‬10 min walk

About this property

The Cumberland Hotel - OCEANA COLLECTION

Beachfront hotel with a full-service spa and a 24-hour front desk
The Cumberland Hotel - OCEANA COLLECTION offers 108 accommodations with coffee/tea makers and hair dryers. Plasma televisions come with digital channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Bournemouth hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool and an outdoor pool are on site.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages.
Stay in one of 108 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and an indoor pool. Additional amenities at this Art Deco hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy international cuisine at Mirabelle, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the poolside bar. Buffet breakfasts are served on weekdays from 7:30 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Bournemouth? This hotel has 1970 square feet (183 square meters) of space consisting of a conference center and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:30 AM and 9:30 AM and on weekends between 8:00 AM and 10:00 AM.
Mirabelle - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Bar Ventana Grand Cafe - This poolside brasserie specializes in British cuisine and serves brunch, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 12 per night)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 15.95 for adults and GBP 7.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Bar Ventana Grand Cafe
  • Mirabelle

Things to do

  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Children's dinnerware
  • High chair
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (1,970 square foot of space)

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Thai massages

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1937
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 20.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 23 2026 to January 26 2026 (dates subject to change):
  • One of the swimming pools
  • Spa
The following facilities will be closed during January, February, March, April, December, and November:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per night, plus a deposit of GBP 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are available for GBP 6.0 per night

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 15.95 for adults and GBP 7.95 for children
  • Self parking fee: GBP 12.00 per night
  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Crib (infant bed) fee: GBP 6.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 18 years old are not allowed in the swimming pool without adult supervision

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Cumberland Bournemouth
Cumberland Hotel Bournemouth
Cumberland Hotel OCEANA COLLECTION Bournemouth
Cumberland OCEANA COLLECTION Bournemouth
The Cumberland Hotel - OCEANA COLLECTION Hotel
The Cumberland Hotel - OCEANA COLLECTION Bournemouth
The Cumberland Hotel - OCEANA COLLECTION Hotel Bournemouth

Reviews

The Cumberland Hotel - OCEANA COLLECTION Reviews

7.8

Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 329 out of 1000 reviews
Rating 8 - Good. 358 out of 1000 reviews
Rating 6 - Okay. 171 out of 1000 reviews
Rating 4 - Poor. 87 out of 1000 reviews
Rating 2 - Terrible. 55 out of 1000 reviews

Reviews

2/10 Terrible

Kathleen

Stayed 2 nights in Jul 2025

2/10 Terrible

Kathleen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst hotel in the country and possibly world

A filthy, old hotel run by people who clearly show what they think of their customers by the experience they provide. Worst hotel experience of our lives. On arrival, we asked if we could get free parking, as we had booked several expensive rooms for two nights. The reception manager, extremely unpleasantly then greeted us and told us that her job is to make as much money as possible and as we booked our rooms several months ago, she thinks we did not pay enough and she could sell the rooms for double what we payed, so no free parking, £12 per night for us. Thanks. Everything is filthy, old and tired. Here is what you DONT GET - so be prepared. - No safe in the room - No water in the room - No fridge in the room - No soap in the shower - Water pressure too low to use the shower - One rusty iron and board PER FLOOR that spits out brown gunk - No MIRROR in the room, other than a tiny thing above the desk - A broken old hairdryer - Windows full of condensation and mould - Flat battered old pillows - Screaming, doors slamming and babies crying with a smell of weed throughout the night (ZERO SOUNDPROOFING) A once was something slightly special hotel many years ago before budget airlines took people to Spain milking its 70 year old reputation by providing a sub standard experience to its unsuspecting paying guests. Not a 2 star hotel let alone a 4 star. Reporting them to every authority, the owners should be ashamed of themselves.
Stayed 2 nights in Jul 2025

10/10 Excellent

Emma

Travelled with family
Great staff and swimming pools fun and lovely food room was clean and spacious
Stayed 1 night in Jul 2025

8/10 Good

Cheryl

Travelled with family
Very comfortable bed and pillows. Seating in main lounge too low for my mobility but other areas ideal. Seating in Ventana restaurant, too low again. For a four star establishment, bedroom furniture needs updating and lining in my bedroom curtains very badly ripped and needs replacing. Breakfast has superb choice and the one evening meal we had was really lovely. Great bar and choice of drinks. Good staff all round.
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Lesley

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Cumberland

I enjoyed every summer Bournemouth for sumer holiday. I usually stay in Cumberland Hotel. I enjoyed pools outside and inside pool + sauna company Hotel Sutcliffe for free. I really liked family and dog friendly Hotel.
Stayed 4 nights in Jul 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Amenities
Very relaxing overall.A bit taken back with the parking charges and the parking area very cramped
Stayed 7 nights in Jul 2025

10/10 Excellent

Arnie

Liked: Cleanliness, amenities, property conditions & facilities
Overall review says it all.
Stayed 8 nights in Jul 2025

10/10 Excellent

Sharon Page

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Took my mum for 5 nights, all the staff were welcoming and professional, amazing atmosphere, wonderful food, beautiful location
Stayed 5 nights in Jul 2025

6/10 Okay

Caroline

Liked: Cleanliness

Disappointing start

We arrived at 1450 to find our room not ready. This was not a problem as we were slightly early. I was advised it would be ready in ten minutes. We went to the bar and purchased two drinks We returned at 1520 to be told our room was still not ready. We hovered at reception hoping to get into our room. . A different room was offered to us , which was accepted as it was then five hours after leaving our home. It didn’t feel like a good start .If the cost of the drinks were reimbursed it would have gone some way to appease us
Stayed 2 nights in Jul 2025

8/10 Good

Roy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Old facade, but rooms have been refurbished to a good standard. The rest of the interior has retained some of its 1920's charm. Staff are helpful and hotel is well positioned with wonderful sea views. Beware that if you book through Expedia parking at the hotel is not free. I would in future book direct as the hotel will match the Expedia price and you can take advantage of the free parking which saves £12 a day.
Stayed 2 nights in Jul 2025

2/10 Terrible

Karen

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this hotel like the plague! Very old dated decor & furnishings throughout. Not a 4 star hotel - max 2.5. I booked a single room and ended up on the 4th floor, no air con. My friend on the 2nd floor had air con. I had paid more. I was brought a filthy, noisy, fan to use. The room stank of cigarette smoke and the carpets were rank. At breakfast there was no member of staff at the entrance (I appreciate this can happen) so I walked in. Five minutes later a waiter approached me with a payment machine and said 'how would you like to pay?' I had prepaid breakfast so this was incredibly rude. I should have been asked for my room number. Staff at the bar are very slow to serve guests but helpful once they do. There is an assumption at this hotel that guests will smash up the room and not pay for things. The manager actually said as much to me when I checked in. I would not recommend this hotel despite the sea location and pool.
Stayed 1 night in Jul 2025

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely big room lovely food and lovely swimming pool.
Stayed 7 nights in Jun 2025

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Lucinda

Liked: Cleanliness, amenities, property conditions & facilities
The pool is lovely, but the lack of parasols an issue. Pillows were very hard, so I slept badly. The room that I thought I’d chosen on the Expedia website was not the one that I got given. You advertise a sea view. Please be more honest. as I had a wall view- but at least the room was quiet!!
Stayed 1 night in Jun 2025

8/10 Good

Cheuk Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick and efficient check in

The check-in was quick and efficient and the lobby/lounges and bars all looked very good on arrival. The rooms were smaller than we expected and not much space, possibly removing either desk or table as we did not need both, rooms were clean and bed was comfortable. The staff were friendly and welcoming and even arranged a birthday greeting for one of our party, which was very thoughtful and was appreciated. Only thing we were disappointed with was the sofas in the lounge areas were very low and uncomfortable and all of the guests were struggling to get up out of them, other than that we had a very enjoyable stay
Stayed 2 nights in Jun 2025

2/10 Terrible

Ro

Stayed 1 night in Jun 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort

Excellent food, a few bits of renovation needed

Have stayed here quite a few times now and as usual the staff were efficient and the food in mirabelle restaurant excellent although a bit less choice at breakfast than previously- ie fresh fruit, yoghurt selection. Stair carpet needs replacing as very worn in places, covered by black tape and lounge furniture tatty although still comfortable. Would happily return though
Stayed 1 night in Jun 2025

8/10 Good

Rosemary

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2025

10/10 Excellent

Helen

Travelled with family
Liked: Staff & service, room comfort
Air conditioning is amazing beds very comfortable but had to check out on the 2nd night at 11pm due to the noise level from a function on & we were right above it! So really spoiled it, no rooms to change was offered! Not good when you have an autistic child with you and had to drive home which was a 3hour drive!
Stayed 2 nights in Jun 2025

10/10 Excellent

Joanne

Stayed 1 night in Jun 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025