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Best Western Plus The Connaught Hotel & Spa

4.0 star property

Photo gallery for Best Western Plus The Connaught Hotel & Spa

Property grounds
Reception
Fitness facility
Breakfast, dinner served; British cuisine, garden views
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa pool
  • Free Wi-Fi

Explore the area

View map
30 West Hill Road, Bournemouth, England, BH2 5PH
  • Place, Bournemouth Beach
    ‪6 min walk‬
  • Place, Bournemouth International Centre
    ‪8 min walk‬
  • Place, Bournemouth Pavillion Theatre
    ‪11 min walk‬
  • Airport, Bournemouth (BOH-Bournemouth Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 9 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(24 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

7.6 out of 10
Good
(8 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Balcony

Standard Room, 1 Double Bed, Non Smoking, Balcony

Standard Room, 1 Double Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking, Balcony

Standard Room, 2 Single Beds, Non Smoking, Balcony

Standard Room, 2 Single Beds, Non Smoking, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking (Lodge)

Premium bedding, in-room safe, individually decorated

Standard Room, 1 Single Bed, Non Smoking (Lodge)

  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking (Lodge)

Standard Room, 2 Single Beds, Non Smoking (Lodge)

Standard Room, 2 Single Beds, Non Smoking (Lodge)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Lodge)

Standard Room, 1 Double Bed, Non Smoking (Lodge)

Standard Room, 1 Double Bed, Non Smoking (Lodge)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Non Smoking (Lodge)

Suite, 1 Double Bed, Non Smoking (Lodge)

Suite, 1 Double Bed, Non Smoking (Lodge)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Garden View

Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Balcony, Garden View

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Shower Only)

Suite, 1 King Bed, Non Smoking (Shower Only)

Suite, 1 King Bed, Non Smoking (Shower Only)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Garden View

Suite, 1 King Bed, Balcony, Garden View

Suite, 1 King Bed, Balcony, Garden View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Double Room

  • Sleeps 2

Spa King Suite

  • Sleeps 2

King Suite with Garden View

  • Sleeps 2

Standard Double Room

  • Sleeps 2

Double Room with Balcony

  • Sleeps 2

Twin Room with Balcony

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

King Suite with Shower

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Lounge, Roll Top Bath, Balcony, Garden View

  • Sleeps 2

Executive Double Room

  • Sleeps 2

Standard Single Room

  • Sleeps 1

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About the area

Bournemouth

A stay at Best Western Plus The Connaught Hotel & Spa places you in the heart of Bournemouth, within a 15-minute walk of Bournemouth International Centre and Bournemouth Beach. .This spa hotel is 8.4 mi (13.5 km) from New Forest National Park and 5.3 mi (8.6 km) from Poole Harbour.

What's nearby

  • Bournemouth Beach - 6 min walk - 0.6 km
  • Bournemouth International Centre - 8 min walk - 0.7 km
  • Oceanarium - 8 min walk - 0.7 km
  • Bournemouth Pavillion Theatre - 11 min walk - 0.9 km
  • Bournemouth Pier - 11 min walk - 0.9 km

Getting around

  • Christchurch Station - 11 min drive
  • Bournemouth (BOH-Bournemouth Intl.) - 21 min drive

Restaurants

  • ‪Pinocchio Ristorante - ‬5 min walk
  • ‪Brewhouse & Kitchen - ‬6 min walk
  • ‪the palm - ‬5 min walk
  • ‪Smokin' Aces - ‬5 min walk
  • ‪Brasserie Blanc - ‬4 min walk

About this property

Best Western Plus The Connaught Hotel & Spa

Best Western Plus The Connaught Hotel & Spa offers 53 accommodations with safes and complimentary bottled water. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. Flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision. Guests under 16 years old are not allowed in the hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Stay in one of 53 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a hot tub. Additional features at this Victorian hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy British cuisine at Blakes Brasserie, a restaurant where you can take in the garden view and dine alfresco. Or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Full breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Bournemouth? This hotel has 3003 square feet (279 square meters) of space consisting of a conference center and 2 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.
Blakes Brasserie - Overlooking the garden, this brasserie specializes in British cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
The Gin Bar - Onsite bar. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 12 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 17.50 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blakes Brasserie
  • The Gin Bar

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (3,003 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1850
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 30.00
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 30.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 22 to September 23:
  • Dining venue(s)
The following facilities are closed on Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 17.50 per person
  • Uncovered self parking fee: GBP 12 per night
  • Early check-in fee: GBP 30.00 (subject to availability)
  • Late check-out fee: GBP 30.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Guests under 16 years old are not allowed in the hot tub, and guests under 16 years old are only allowed in the swimming pool, health club, and hot tub with adult supervision
Guests under 16 years old are not allowed in the spa

Property is also known as

Best Western Connaught
Best Western Connaught Bournemouth
Best Western Connaught Hotel
Best Western Plus Connaught Hotel Bournemouth
Best Western Plus Connaught Hotel
Best Western Plus Connaught Bournemouth
Best Western Plus Connaught
Best Plus The Connaught & Spa
Best Western Plus The Connaught Hotel
Best Western Plus The Connaught Hotel & Spa Hotel
Best Western Plus The Connaught Hotel & Spa Bournemouth
Best Western Plus The Connaught Hotel & Spa Hotel Bournemouth

Best Western Plus The Connaught Hotel & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 381 out of 939 reviews
Rating 8 - Good. 387 out of 939 reviews
Rating 6 - Okay. 114 out of 939 reviews
Rating 4 - Poor. 43 out of 939 reviews
Rating 2 - Terrible. 14 out of 939 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Peter

Stayed 2 nights in Nov 2025

10/10 Excellent

Ian

Stayed 1 night in Nov 2025

10/10 Excellent

Nelly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved pur stay - we will certainly be back!
Stayed 1 night in Nov 2025

10/10 Excellent

Zaynab

Liked: Cleanliness, staff & service, amenities
The room was very clean.The staff were very kind, helpful and friendly. We loved the facilities at the hotel
Stayed 3 nights in Nov 2025

10/10 Excellent

Sebastian

Stayed 1 night in Oct 2025

10/10 Excellent

Eleanor

Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean, spacious room. Very comfortable stay. Staff polite and helpful. Very easy access to the beach. Slightly outside of town so limited selection of restaurants and cafes locally (recommend Goat & Tricycle pub down the road), but most of what you want is within 10 minutes' walk. Breakfast is fairly expensive for a standard hotel buffet. Okay if staying for a night or two, but would suggest skipping the buffet and going to a local cafe if staying longer. Much better food (and better value!).
Stayed 5 nights in Nov 2025

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We felt that our stay exceed our expectations, all staff were friendly and nothing was too much trouble! Excellent service, definitely would return!
Stayed 1 night in Nov 2025

4/10 Poor

Malvin

Stayed 1 night in Nov 2025

8/10 Good

Kevin

Stayed 2 nights in Nov 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities
Basic room but that’s what we paid for, nothing special
Stayed 1 night in Nov 2025

8/10 Good

Sheneera

Stayed 1 night in Nov 2025

10/10 Excellent

Lianne

Stayed 1 night in Nov 2025

8/10 Good

Sofiia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall, we enjoyed our stay and would come back. I chose Best Western Hotel and Spa mainly because of the spa facilities and its proximity to the beach - really close. However, the area around was not safe especially evening time so better not to walk alone. Spa and facilities was great (the only disadvantage - no beds around the pool, only chairs). Breakfast was quite expensive (£15.00) if you pay at the reception desk however the selection was not that great - no meets or cheeses selection (only pork and no other alternatives), no fresh fruits and vegetables, coffee was bitter as well. However, for extra £5.00 you can have delicious eggs Royale. The first room we checked in was not good at all (we were for 4 nights), it was with a view on the parking on the first floor with a super small bathroom. When I mentioned upon check in I prefer room on the higher floor, receptionist Josh told us we can move tomorrow to another room, as he cannot swap rooms around at that time. Later on the day, he said there are no rooms available at all to move since the hotel is fully booked but it was my partner’s birthday and we were there for 4 nights, so we were really frustrated that such a bad room was allocated for us in the first place. Luckily, the next day, lady reception manager moved us to a much better room with a big bathroom and facing the garden. Other team members were more friendly, Candida at reception, Iris and Rob at the restaurant. Thanks to them. No fridge in the room.
Stayed 4 nights in Oct 2025

10/10 Excellent

Emad

Stayed 2 nights in Oct 2025

8/10 Good

Samantha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Johanna

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was varied and fresh. The staff were excellent, Yuko on reception and Tom who looked after us with afternoon tea, where both exceptional and a credit to the hotel, both were very professional and polite. The afternoon tea was superb, and the bar lounge area was very comfortable in front of an open fire Parking felt safe, we had a Horsebox which was cater for.
Stayed 1 night in Oct 2025

6/10 Okay

Paul

Expensive
Stayed 1 night in Sep 2025

6/10 Okay

Graham

Travelled with partner
Room on 2nd floor - Lift out of operation!
Stayed 1 night in Oct 2025

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are always friendly and helpful with lovely clean rooms. Unfortunately the lift was out of service however the team did offer to support immediately if required. Well Done guys.
Stayed 1 night in Oct 2025

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service
Property a bit tired looking. Lift not working and no tea bags in room.
Stayed 1 night in Oct 2025

6/10 Okay

Janice

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Water pressure in Jacuzzi was extremely low so it was more of a warm bath. Room was very cold as heating has not been turned on mid September, however we were offered a portable heater and the heating was turned on. Room was disappointingly small. Great Choices for breakfast and staff were very accommodating and friendly. Eat in the restaurant on Thursday evening the special was excellent we were very impressed with the service our waiter customer service was extremely good 10/10
Stayed 2 nights in Sep 2025

8/10 Good

Omotayo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gym and spa were Great staff was ok could be more welcoming but there were alright.. Restaurant was excellent food and staff. My room was near lift so lots of noise and footsteps.. Toilet was excellent.. Near all major locations 12 mins walk most
Stayed 2 nights in Sep 2025

10/10 Excellent

MICHELLE

Great location for minutes walk to the beach and shops/restaurants albeit all accessible down steep hills not a problem for us Down the bottom of west hill road at the sea front is a funicular We stayed in room 7 a standard double Small but suitable for us and equipped for out 1 night stay The pool jacuzzi sauna steam room were an added treat Will be back
Stayed 1 night in Sep 2025

10/10 Excellent

Robin

Stayed 3 nights in Sep 2025

6/10 Okay

Helen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2025