2/10 Terrible
Victoria
14 Dec 2025
What a terrible experience. My husband and I arrived at 3.20 to check in as we had dinner reservations with friends we had not seen for many years at 5pm. Upon arrival the queue to check in was over 100 x people. The queue was snaking all round the lobby and up past the lifts and around. It was chaos. At no point did we see a member of staff. We were told by other queue members that they had been there hours and that all systems were down and everything had to be done manually. My husband and I made decision to book another hotel elsewhere so we could quickly change and get to our reservation. We have been trying to obtain a refund and cancellation through hotels but so far entirely unsuccessfully. This is unacceptable. I have videos of the queue and again 2 hours later where the queue remains unchanged.
Victoria
Stayed 1 night in Dec 2025



















