The room was lovely and airy, plenty of storage, bathroom was spotless, the staff were friendly and helpful. Had a lovely meal in the restaurant and breakfast was good. I have taken one star off because the wait for the lifts was very long, I struggle with stairs due to Arthritis in my knees, and being on the 4th floor, I would find using the stairs difficult. Only 3 lifts for the size of hotel is challenging, but I’m not sure anything can be done about this, and it is only a small inconvenience.